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Install the Skype for Business desktop app
If you are on a Windows machine, the Skype for Business desktop app gets installed with Office 2016. If you are on a Mac, Skype for business is a separate installation. Download and install Skype for...
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Create a Skype meeting in UTmail+
You can use Skype for Business to have group meetings without leaving your desk. Have voice only meetings, video meetings, share your screen, and use instant messaging. Plus, it's linked to the rest of...
View ArticleShared Mailboxes on UTmail+
On This Page: Description Owner Help User Help Description UTmail+ supports a system of shared mailboxes, which permits multiple users to use a single email address. These accounts are most...
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Join a Skype meeting through the desktop app
If you have been invited to a Skype meeting through UTmail+, you can join either through the web app, or through the Skype desktop app. In order to join the meeting through the desktop app, you will...
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Using Skype for Business Instant Messaging
You can chat with anyone on the UTmail+ system when they are available. The coloured square next to a person’s name indicate their availability—green means available to chat, red means they are busy,...
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Email Functions for UTmail+
For the most complete access to the features and functionality of UTmail+, we recommend you use Outlook Web App (OWA) with the most current version of Edge, Internet Explorer, Safari, Firefox, or...
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Setting your Skype Presence indicator
In OWA Click on your name in the top right corner of the browser window. Click on the arrow beside the presence indicator and choose one of the available options. On the Windows desktop app In the...
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Missing Contacts in iOS
If you deleted your email account profile from the built-in iOS mail app and installed it on Outlook for iOS instead, you may no longer see your contacts in the iOS contact app or phone app. To fix...
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Delete temporary email addresses in Outlook created by migration process
During the migration process, a temporary email address similar to 77F1307E8532224AAB078705603838DC@exchange.utoronto.ca is created. This address may appear in your AutoComplete List/Recent Addresses...
View ArticlePreferred Display Name Missing
If you were recently migrated from UTORexchange to UTmail+ and your preferred display name no longer appears, you can reset it: Go to my.auth.utoronto.ca and log in with your UTORid and password In the...
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Outlook 2016 (Windows) - Remove cached credentials and set default profile to...
If you are having problems accessing your UTmail+ account, Windows may be using cached credentials from your old UTORexchange account. ITS has created a script for removing cached credentials in...
View ArticleReattaching Signature files after UTmail+ Migration
Outlook 2016 for Windows Outlook signatures are stored within your Windows profile and NOT the e-mail profile. Once you've been migrated to UTmail+, the signature appears to be lost but it is only...
View ArticleDeleting conversations from Skype
Windows Skype Conversations can be found in the Conversation History folder in Outlook 2016. To delete a conversation, right-click on it and choose Delete from the menu. To permananently delete a...
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UTmail+ for Faculty, Librarians and Staff
UTmail+ for faculty, librarians and staff is coming! On this page: What is UTmail+ Migration Pre-Migration Checklist Access your account through OWA Set up UTmail+ on Desktop Clients Set up UTmail+ on...
View ArticleeToken update required for eToken Administrators with both student and staff...
If you are an eToken adminstrator and have a student email (an @mail or @alum UTmail+ account) and a staff email account, you may experience issues when accessing the eToken management web tool...
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Sharing a calendar in Outlook 2016 for Mac
Go to Calendar view. Select your UTmail+ account in the list at left, go to the File menu, choose Folder and select Properties. In the Calendar Properties window, go to the Permissions tab. The...
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Sharing a calendar in Outlook 2016 for Windows
Go to Calendar view. Right-click on your UTmail+ account in the list at left and choose Properties. In the Calendar Properties window, go to the Permissions tab. The default permission set for any...
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Adding an attachment from OneDrive to a message in OWA
When you attach a file from your OneDrive account to an email message, by default the recipient will be given a link to the online file, which may cause some difficulties if the recipient hasn't been...
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Adding an attachment from OneDrive to a message in Outlook for Windows
When you attach a file from your OneDrive account to an email message, by default the recipient will be given a link to the online file, which may cause some difficulties if the recipient hasn't been...
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Syncing your OneDrive data to a Macintosh
Log into your UTmail+ account. Click on the OneDrive icon from the Office 365 app launcher in the top left corner of the screen. Click on Get the OneDrive apps in the bottom left. This will take you...
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