UTmail+ for Faculty, Librarians and Staff

UTmail+ for faculty, librarians and staff is coming!

On this page:

• What is UTmail+
• Migration
• Pre-Migration Checklist
• Access your account through OWA
• Set up UTmail+ on Desktop Clients
• Set up UTmail+ on Mobile Clients
• Post Migration and Troubleshooting

• Free Copies of Office 365 ProPlus for Personal devices

• Training and Help

What is UTmail+?

UTmail+ powered by Office 365 is a comprehensive online e-communication and collaboration service provided by Microsoft. The service provides virtually anywhere access to familiar Office tools (e.g., online versions of Word, Excel, Powerpoint…), e-mail, calendaring, instant message, audio/video conferencing, and cloud storage services. Note that the online Office applications do not replace PC/Mac-based software. They are adjuncts to the software you may already have.

Migration

Account migrations will begin August 2017 with a pilot group and then rolled out in phases to the rest of the University. Your department/division will have 8 weeks of lead time to prepare for migration and receive training. For a detailed timeline, see the Office 365 website.

Important: Accounts will be moved starting approximately 5 pm on the day you are scheduled for migration. Full access to your new UTmail+ account will be available the following morning. 

Access your account through OWA

For access to all the new Office 365 features, log into your UTmail+ account at mail.utoronto.ca using your UTORid and password.

Set up UTmail+ on Desktop Clients

Outlook 2016 for Windows — Outlook 2016 is the most recent email client included with the Microsoft Office 2016 suite for Windows.

Create a profile for UTmail+ in Outlook 2016 for Windows — These instructions are for those who already have an existing mail profile for Outlook. 

New setup for UTmail+ on Outlook 2016 for Windows — These instructions are for those who do not have an existing mail profile and are setting up Outlook 2016 for the first time.

Outlook 2016 for Macintosh — Outlook 2016 is the most recent email client included with the Microsoft Office 2016 suite for Macintosh.

Mac Mail 7 and higher — Mac Mail is a desktop client for Mac users.

Set up UTmail+ on Mobile Clients

iOS — Instructions for accessing your UTmail+ account using an iOS device such as an iPod Touch, iPhone, or iPad and the iOS Mail app.

• iOS 6 and up on Microsoft Outlook — Set up your UTmail+ messages, calendars, and contacts on Microsoft Outlook.
• iOS 6 and up on the iOS Mail app — Set up your UTmail+ messages, calendars, and contacts on your mobile iOS device's built-in Mail app.

Android — Instructions for accessing your UTmail+ account using a device with the Android Operating System and the Gmail mail app.

• Android 5.0 and up on Microsoft Outlook — Set up your UTmail+ messages, calendars, and contacts on Microsoft Outlook.
• Android 5.0 and up on the Android Gmail app — Set up your UTmail+ messages, calendars, and contacts on your Android device's built-in Gmail app.

Post Migration and Troubleshooting

Reattach/recreate Signatures — Outlook signatures are stored within windows profile and NOT the e-mail profile. Once you've been migrated to UTmail+, the signature appears to be lost but it is only disassociated. You will need to reattach any signature you have created.

Outlook 2016 (Windows) — Remove Locally Stored Password — If you are having problems accessing your UTmail+ account, Windows may be using stored credentials from your old UTORexchange account. To fix this, remove locally stored passwords for Outlook using a script provided by I+TS.

Preferred Display Name Missing — If you were recently migrated from UTORexchange to UTmail+ and your preferred display name no longer appears, this article helps you reset it.

Delete temporary email addresses in Outlook created by migration process — an email address ending in @exchange.utoronto.ca may appear in your AutoComplete List/Recent Addresses in Outlook when composing a message and will cause delivery failure if used. 

Merged Student and Staff email accounts - create a rule to separate student messages from staff messages — If you have an @mail.utoronto.ca or an @alum.utoronto.ca account, it will be merged with your @utoronto.ca account. If you wish to keep incoming messages to each account separate, you will need to create a rule so that messages sent to your @mail.utoronto.ca account are sorted into another folder.

Delegate settings not migrated if you have multiple U of T accounts — If you have both an @mail.utoronto.ca and an @utoronto.ca account, settings for delegate access may not have been migrated. This article helps you set it up again.

Problem with OneDrive for Business login — If you installed OneDrive for Business from microsoft.utoronto.ca or from the UTmail+ downloads section as part of the Office 2016 package, you may experience problems logging into the app.

Missing Contacts in iOS — If you deleted your email account profile from the built-in iOS mail app and installed it on Outlook for iOS instead, you may no longer see your contacts in the iOS contact app or phone app.

eToken update required for eToken Administrators with both student and staff UTmail+ accounts — If you are an eToken adminstrator and have a student email (an @mail or @alum UTmail+ account) and a staff email account,  you may experience issues when accessing the eToken management web tool.

Free Copies of Office 365 ProPlus for Personal devices

Included with your UTmail+ account is access to full desktop versions and mobile versions of Microsoft Office. You may run Office on up to 5 personal machines (Mac or PC). You can also run the Office Mobile Apps (Word, Excel, Powerpoint) on up to 5 mobile devices (on various platforms). More details and installation instructions are available from the article about getting a free copy of Office 2016 for U of T Faculty, Librarians and Staff.

Training and Help

Information Technology Services will initiate a tri-campus wide education campaign for the available cloud services. The following resources will be available:

• The Organizational Development & Learning Centre will be providing training on using Office 2016. A list of training dates is available on office365.utoronto.ca.   
• Microsoft’s excellent online training resources — links to these are available on the office365.utoronto.ca website.

See our general usage articles:

Using Email — An introduction to the Email features of UTmail+.

Using Calendar — An introduction to the Calendar features of UTmail+.