Please note: When you log in to UTmail+ using the Outlook Web App, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

Note: Your device might have slightly different labels and screens from those shown below. Contact the Help Desk at help.desk@utoronto.ca or at 416-978-4357 if you have any questions. 

Your Android phone must be compatible with Exchange ActiveSync for this to work.

1. Before configuring your device, ensure that you can successfully sign in via a web browser at https://mail.utoronto.ca/ . Exit the browser when done
2. Go to Settings, Accounts & sync and tap Add account.
3. Choose Exchange ActiveSync (may be labeled Corporate).
4. Enter your email address (usually of the form "firstname.lastname@mail.utoronto.ca") and password.
5. Tap Next.
6. Your device will attempt to use Autodiscover to fill in your username and server automatically. If it fails, you will be taken to the manual setup screen where you will need to fill in some information (see below). If it succeeds, proceed to step 7.
   
   Domain\Username: (this is the same as your email address and is usually of the form "firstname.lastname@mail.utoronto.ca") Note: if you experience problems with this setting, please see our article about changes to UTmail+ account settings.

Password

: your UTORid password

Server:

outlook.office365.com

Domain

:

leave blank
Description

: UTmail+

Make sure

Use secure connection (SSL)

is checked.

1. Tap the appropriate button to advance through the setup screens.
2. The server requires access to additional security settings. Tap OK to allow. You may also need to tap Activate to continue.
3. You can now choose options for syncing contacts, email, calendar, etc. When you have completed the setup process, your mail and other selected options will begin syncing.

Note: Your device might have slightly different labels and screens from those shown below. Contact the Help Desk at help.desk@utoronto.ca or at 416-978-4357 if you have any questions.

Your Android phone must be compatible with Exchange ActiveSync for this to work.

1. Go to Settings, Accounts & sync and tap Add account.
2. Choose Exchange ActiveSync (may be labeled Corporate).
3. Throughout the setup screens, you will need to fill in the information shown below. If you do not see some of the fields, you may need to select Manual setup.
   
   Email address: firstname.lastname@utoronto.ca.
   Username: your UTORid
   Password: your UTORid password
   Server: owa2010.utoronto.ca
   Domain: utorarbor
   Description: UTORexchange
   
   Make sure Use secure connection (SSL) is checked.
   
   
   
4. Tap the appropriate button to advance through the setup screens. You may be offered the opportunity to sync contacts, email, calendar, etc. When you have completed the setup process, your mail and other selected options will begin syncing.

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

September 28, 2014 - May 1, 2015

Other U of T Help Desks

Scarborough Campus — The UTSC Help Desk provides help tailored to students, staff, and faculty at the Scarborough Campus.

Mississauga Campus — The UTM Help Desk provides help tailored to students, staff, and faculty at the Mississauga Campus.

Library & Internet Resource Account (LIRA) workstations for visitors can be found in the following locations:

• Robarts Library
• Gerstein Science Information Centre
• The Engineering & Computer Science Library
• Mathematical Sciences Library
• Noranda Earth Sciences Library

To use the LIRA workstations, you must have a UTORid or create a LIRA account. The LIRA computers are reserved for academic research only. Email, chat, games, gambling, programming and recreational Internet searching are not permitted. Patrons are requested to restrict use to 30 minutes

They are labelled with the following sign:

LIRA Workstations in Robarts

2nd Floor
All 16 CAF computers in the Porticoes are LIRA workstations. (RPW201 - RPW208, RPW251 - RPW258).

3rd Floor
Walking towards the 3 computers near the escalators, the rightmost (ROW302) is a LIRA workstations.

4th Floor
LIRA workstations are located in the Reference Services area to the left as you exit the elevators. The computers near the Reference Desk are LIRA computers (REW411, REW417, EW420 and, REW433). One additional LIRA workstation is located in the Course Reserves area (SLW401).

8th Floor
Cheng Yu Tung East Asian Library
LIRA workstations in theCheng Yu Tung East Asian Library (Rm 8049), are located to the right as you exit the elevators. Follow the corridor to the East Asian Library. The first three computers (EAW801, EAW802, and EAW803) directly in the centre of the room are the LIRA workstations.

Richard Charles Lee Canada-Hong Kong Library
LIRA workstations in the Richard Charles Lee Canada-Hong Kong Library, are located to the left as you exit the elevators. Turn left when you enter the Library. Two computers near the Reference Desk are LIRA computers (HKW802, and HKW804).

9th Floor
The LIRA workstations are located directly behind the elevators on the 9th floor. Exit the elevators, stay to your right. Follow the wall around to LIRA workstations (RSW105, SW106, RSW107, RSW108, and RSW110).

11th Floor
To access the LIRA stations on the 11th floor make a left as you exit the elevators. There are 9 workstations (RSW303, RSW304, RSW305, RSW306, RSW307, RSW308, RSW309, RSW310, and SW311) which are LIRA stations.

13th Floor
To access the LIRA stations on the 13th floor, make a left as you exit the elevators. There are 9 workstations (RSW503, RSW504, RSW505, RSW506, RSW507, RSW508, RSW509, RSW510, nd RSW511) which are LIRA stations.

LIRA Workstations in Gerstein Library

Gerstein LIRA workstations (GEW006, GEW007, GEW008, GEW009, GEW025, GEW026) are located on the main floor in the information area to the right of the entrance. There are four standing stations facing the aisle and one sitting station right behind them.

LIRA Workstations in Sandford Fleming Building (10 King's College Road)

2nd Floor
LIRA workstations are located in the Engineering & Computer Science Library (Room 2402). There are 4 LIRA workstations (ENW025, ENW026, ENW027, and ENW030), closest to the public printer, near the Information Desk.

LIRA Workstations in Bahen Centre for Information Technology (40 St George Street)

LIRA workstations are located in the Mathematical Sciences Library (Room 6141). There are 4 LIRA workstations (MAW001, MAW002, MAW003, and MAW004).

LIRA Workstations in Noranda Earth Sciences Libarary (5 Bancroft Avenue)

2nd Floor
LIRA workstations are located in the Noranda Earth Sciences Library. There is 1 LIRA workstation (NOW001).

On This Page:

• Description
• UTORcwn (Wireless)
• UTmail+
• UTORexchange
• UTORmail
• UTORlist
• UTORvpn
• CAF (access to library computers)
• Bookable Rooms
• Licensed Software
• Electronic Podium/Teaching Station
• UTORweb (Personal Webspace)

Description

Access to Services at U of T may be limited by which user category you fall under. The information in these tables refers to services not controlled by the Informaton Commons. The individual service provider, e.g. the Library, I+TS, Office of Space Management etc. are the final arbiters of eligibility for their services and any information they provide supersedes ours.

Notes for this table
(1) This is a summary of the official policy found at http://www.utoronto.ca/ns/policy/deletion.html. In cases of conflict, the official policy applies.
(2) Alumni, retired faculty, retired staff who have their email account deleted, can ask for a new email account if they remain eligible as alumni, retired faculty, or retired staff.

On This Page:

• Description
• Library Computing Facilities
• Other Computing Facilities

Description

The Information Commons (IC) maintains computers within the Computer Access Facility on the first floor of the Robarts Library as well as at other libraries on campus. The IC also provides other computer-based services such as event recording (Media Production) and distribution (Media Distribution).  The Information Commons Help Desk provides help with accessing the computing facilities at the Robarts Library. 

Library Computing Facilities

Live Computer Availability
If you are looking for an available Library computer, you can now check our Computer Availability website (http://caf.icicle.utoronto.ca/avail) for up-to-the-minute computer vacancies.

Student, staff and faculty — If you have an ongoing relationship with the University of Toronto, as an active student, active staff, or faculty, you should be able to log in to the Robarts Library computers using your UTORid and password.  If you are unsure, you can always check which services you are eligible for.

Direct borrowers — As a direct borrower, you get access to library computers at the Robarts Library but must use your library card to log in. 

Visitors — Visitors to the Robarts Library can use LIRA workstations using a temporary 24-hour login and password.The LIRA computers are reserved for academic research only. Email, chat, games, gambling, programming and recreational Internet searching are not permitted. Patrons are requested to restrict use to 30 minutes

Printing — The Robarts Library offers printing services on the first and fourth floors.  Printing can be done from any computer in Robarts Library and can be picked up either on the first floor or the fourth floor depending on which printer was selected on the computer. Payment is made using a TCard or a printing card once money is added to the card via one of the cash-to-card machines.  A printing card can be obtained for $5 at the cash-to-card machines (with no balance). Library printers are also accessable from your laptop via wireless printing. Click here for the Wireless Printing Instructions.

Click here to show all Computing Facilities articles.

Other Computing Facilities

Computing Facilities on the St. George Campus — University of Toronto departments, colleges and faculties provide a variety of computer services to its students, faculty, and staff. Restrictions vary from site to site, so read the information carefully to determine whether or not you are eligible to use the facility.

Before You Start

Setting up your UTORmail account

1. Tap Settings on the home screen:
   
   
   
   
2. Scroll down and tap Mail:
   
   
   
   
   
3. Tap Add Account:
   
   
   
   
4. Select Other (last option):
   
   
   
   
5. Tap IMAP:
   
   
   
   
6. Fill out the information fields as follows:
   • Address: Your @utoronto.ca email address
   • Incoming Mail Server
     • Host Name: mailboxN.utcc.utoronto.ca (where N is replaced with your UTORmail configuration number)
     • User Name: your UTORid
     • Password: Your Password
       
       
       
   • Scroll down to Outgoing Mail Server (SMTP)
     • Host Name: smtp.utoronto.ca
     • User Name: Your UTORid
7. Tap Advanced.
   
   
   
8. The following screen will appear:
   
   
   
   Choose the following settings:
   
   • Incoming Settings
     • Use SSL: ON.
     • Authentication: Password.
     • Server Port 993
   • Outgoing Settings
     • Use SSL: ON.
     • Authentication: Password.
     • Server Port 587

On This Page:

• Description
• Getting UTmail+
• UTmail+ for Mobile and Tablet Devices (iOS, Android, & Blackberry)
• UTmail+ for Desktop Clients (Windows & Mac)
• General Information
• General Troubleshooting
• User Tips – Additional Services

Description

UTmail+ is the student email and calendar service at the University of Toronto. The service is powered by Microsoft’s Office 365 platform and supports integrated email, calendaring, contacts and task lists.

UTmail+ lets you use a web browser to access your mailbox from any computer that has an internet connection. You can also access UTmail+ through mail clients like Outlook, or mobile devices like iPhone.

Note: The instructions below help you set up your device or application using Microsoft Exchange, or IMAP. We do not recommend or support using POP to retrieve your email. 

Getting UTmail+

Activating for New Students — If you are starting at U of T as a new student, these instructions will guide you through activating your UTmail+ account.

Activating for Students who still have UTORmail — If you are a student and have a UTORmail account, you can enrol for the UTmail+ service now.

Getting Your messages in UTmail+ — Instructions for accessing your UTmail+ account through mail.utoronto.ca using a web browser.

UTmail+ for Mobile and Tablet Devices

iOS — Instructions for accessing your UTmail+ account using an iOS device such as an iPod Touch, iPhone, or iPad.

• iOS 6 / 7 — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.

• iOS 5 — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.
• Show more Messages on your Device — Instructions to customize how many messages your device will download from the server.

Android — Instructions for accessing your UTmail+ account using a device with the Android Operating System.

• Android 5.0 - Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendars, and contacts with your mobile device.
• Android 4.x - Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Blackberry — Instructions for accessing your UTmail+ account using a Blackberry Device.

• Synchronize Email, Calendar, and Contact on BlackBerry 10— Using Exchange ActiveSync you can synchronize your mail messages, calendar and contacts
• Synchronize Mail Only on BlackBerry 6— Using IMAP you can synchronize your mail messages. Calendar and contacts synchronization is not available on a Blackberry.

Windows Mobile 8.1 — Instructions for accessing your UTmail+ account using a Windows phone.

• Synchronize Email, Calendar and Contacts — Instructions on how to synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Windows RT — Instructions for accessing your UTmail+ account using a Windows RT tablet.

• Synchronize Email, Calendar and Contacts — Instructions on how to synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

UTmail+ for Desktop Clients

Desktop Mail Clients — Instructions for accessing your UTmail+ account using desktop mail clients in Windows or Mac OSX.

General Information

Using Email — An introduction to the Email features of UTmail+.

Using Calendar — An introduction to the Calendar features of UTmail+.

Using Contacts — An introduction to the Contacts features of UTmail+.

Click here to show all general information articles.

General Troubleshooting

Clearing Browser Cookies —This article explains how to fix a potential login issue seen after the upgrade 

Importing Messages from UTORmail to UTmail+ — This article will walk you through setting up Connected Accounts so that UTmail+ can import your messages from UTORmail.

Moving your Address Book from UTORmail webmail to UTmail+ — This article will walk you through exporting UTORmail contacts and importing them into UTmail+.

User Tips

Microsoft Knowledge Base — Microsoft supports a complete Knowledge Base available at help.outlook.com

Visitors may obtain a one-day pass for use at designated Library & Internet Resource Account (LIRA) workstations.

The LIRA computers are reserved for academic research only. Email, chat, games, gambling, programming and recreational Internet searching are not permitted. Patrons are requested to restrict use to 30 minutes. To use the LIRA workstations, you must have a UTORid or create a LIRA account.

To create a LIRA account, you must use a LIRA kiosk to generate a temporary username and password.  there are two LIRA kiosks: In Robarts Library, the LIRA kiosk is located on the first floor next to the main elevators. In Gerstein Science Information Centre, the LIRA kiosk is located inside the main entrance by the glass doors.  In order to use the kiosk you need one of the following pieces of ID:

• a UofT Library or TCard
• a Canadian or US driver's license with a magnetic stripe
• a credit card (VISA, MasterCard or American Express) except for pre-paid, gift cards or any card without identity information.

In Robarts Library, the LIRA kiosk is located on the first floor next to the main elevators. In Gerstein Science Information Centre, the LIRA kiosk is located inside the main entrance by the glass doors.

If you are concerned about your privacy, please read the section below.

LIRA Privacy Policy:

Your personal information is used only as needed for the proper administration of your LIRA account and related purposes. It is protected in accordance with the Freedom of Information and Protection of Privacy Act.

If you use a credit card, only the first six and last three digits of your credit card number are collected (to identify the card issuer and account number, respectively). Similarly, the first six digits of your driver's license are collected to identify the issuer, along with your name and address. Finally, if you use a TCard, we collect only your name, student/staff number and library number.

Any questions or concerns can be directed to the Help Desk Manager at 416-978-5071 or Room 1105, Information Commons, Robarts Library.

To change the ownership of a shared UTORexchange mailbox, please have the current owner send an email request to help.desk@utoronto.ca and state:  I am the owner of this mailbox and I want the new owner to be new owner to be:   UTORid of new owner

Please note the new owner must have an account on the UTORexchange server.  Migration instructions can be found here.

Should you have a need to change the display name of the UTORexchange Shared Mailbox, please have the owner of the shared mailbox send an email request to help.desk@utoronto.ca, indicating the desired name.

If you accidentally delete a message, folder, contact, note, task, or calendar entry, it may be possible to recover it using Outlook 2007, 2010 and 2013.

If you have not emptied the Deleted Items folder:

1. Click on the Deleted Items folder to view its contents.
2. Select the item to recover.
   
   
   
   
3. Click Move in the Home tab and either choose a folder from the list or Other Folder if it doesn't appear in the list.
   
   
   
   

If you have emptied the Deleted Items folder, it may still be possible to recover the deleted item:

1. Go to the Folder tab.
2. Click Recover Deleted Items. This will open a Recovered Deleted Items window.
   
   
   
   
3. Select the item to recover, and click on the Recover Seleted Items button at the top. It will place your recovered items in the last folder you had selected.
   
   
   
   

Oulook provides the means by which you can share information with other people.

You can share your calendar and give someone permission to access that calendar. You can select from a number of different permission levels which control whether someone can view, create, edit, and delete items, and whether he/she can share the folder with other people.

1. Log into Outlook.
2. Click on Calendar and you should see a list of Calendars (under My Calendar) that you own and resources calendars which you own.

NOTE:If you do not see the resource calendars you own, please email help.desk@utoronto.ca to have them created.

1. Under My Calendars, right-click on the calendar to be shared, and click Properties.
2. Got to the Permissions tab and click Add.
3. In the Search box at the top type the name of the person.
4. Click Add and OK.
5. In the Permissions/Levels section the default level (role) will be None.Choose the correct permission level from the down arrow button and click OK.
6. Use the table below to determine the best permission level.

Adapted from:http://office.microsoft.com/en-us/outlook-help/outlook-folder-permissions-HP005242287.aspx

To log into your UTmail+ account, go to mail.utoronto.ca .

The weblogin screen will prompt you to enter your UTORid and password. Both are case-sensitive. Once you have entered your account info, click Log In. (If this is the first time that you are logging into Outlook Web App, a configuration page will prompt you to enter your preferred Language and Time Zone. Once you have chosen your language and time zone settings, click OK.)

You will now be on the UTmail+ Outlook Web App page. For instructions on how to use the web interface, visit the Email Functions for UTmail+ article.

Closing Web Access

To log out of UTmail+ when you are done, click the arrow beside your name and choose Sign out from the pull-down menu.

Outlook Web App will close, and you will receive a warning that your UTORid is still logged in.

To log off completely, exit your browser.

Troubleshooting

Most issues with using the web interface are the result of incompatible browser add-ons. This article covers how to test and deactivate problematic browser add-ons.

Supported Browsers

The following browsers will give you access to the complete set of features available in Outlook Web App and the Web management interface:

Computers running Windows XP, Windows Vista, Windows 7, Windows 8:

• Internet Explorer 8 and later
• Firefox 17 and later
• Chrome 24 and later

On a computer running Mac OS X:

• Safari 6 and later
• Firefox 17 and later
• Chrome 24 and later

Computers running Linux:

• Firefox 17 and later
• Chrome 24 and later.

If you use a Web browser that doesn’t support the full feature set, Outlook Web App will open in the light version.

The following browsers will give you access to the complete set of features available in Outlook Web App and the Web management interface:

Computers running Windows XP, Windows Vista, Windows 7, Windows 8:

• Internet Explorer 8 and later
• Firefox 17 and later
• Chrome 24 and later

On a computer running Mac OS X:

• Safari 6 and later
• Firefox 17 and later
• Chrome 24 and later

Computers running Linux:

• Firefox 17 and later
• Chrome 24 and later.

If you use a Web browser that doesn’t support the full feature set, Outlook Web App will open in the light version.

This guide will only cover a small selection of the Outlook Web app email functions. If you need help with a feature you do not see here, click on the Help icon in the top right-hand corner of the browser and choose Help. This opens a new window with articles grouped by topic.

The OWA Mail View

Mail folders appear at the left-hand side. Messages appear in the centre pane and the reading pane for selected messages appears on the right.

• To create a new message, click New in the top left corner. The new mail message wil appear in the right reading pane unless you have modified your settings to open new messages in a separate window.
• The links directly below the search field allow you to filter your email by the specified criteria.

• You may sort your messages in different ways by clicking on the SORT BY option (CONVERSATIONS BY DATE in the above example) and choosing from the pull-down menu. You can also sort your email manually into individual folders and sub-folders you create by dragging and dropping the messages from one folder to another.
  

Message Features

In the centre pane, new messages appear in bold and selected messages are highlighted in blue. You may also see the following icons on messages (some icons will only appear when you mouse over a message)

1. attachment
2. delete message
3. declined meeting
4. accepted meeting
5. meeting request
6. flag (by right-clicking the flag, a menu with flag options appears)

New Mail

A New Mail alert will pop up in the top navigation bar when you are in Outlook Web App. It shows the message sender and subject.

Reading Your Email

Selected messages appear in the Reading Pane. Double-click on a message to view it in its own window.

Message menus

You can right-click a message in the message pane or click on the "more actions" icon () in an open message in the reading pane to bring up action menus. Menus have different actions available depending on where you click.

Attachments

Opening Attachments

When a message is received with an attachment there will be a small paperclip icon displayed.

1. Select the message and click on the attachment icon.
2. If the attachment is a file type that the browser can handle (such as a JPEG or PNG), it will open in a separate window with a download link, otherwise you will be prompted to Open it or Save it to disk.

Attaching a File to a Message

1. Address and compose the message as usual.
2. In the new message links (across the top of the message), click INSERT and choose attachment, picture or signature.
3. In the window that opens, select the file and click Open.

NOTE: The maximum size of your message, including your attachment, cannot exceed 25 MB.

Undeleting Messages

If you have deleted a message in error, it can be undeleted.

1. Click on the Deleted Items folder and select the message.
2. Drag it to the Inbox or any other mail folder. This can only be done if you have not emptied the Deleted Items folder. If you have, see Recovering Deleted Items below.

Recovering Deleted Items

Deleted items will remain on the Exchange server for 14 days which means you can recover items even after you have emptied your Deleted Items folder.

1. Right-click on the Deleted Items folder.
2. Choose recover deleted items and in the window that opens, select the message you want to recover. Hold down the Shift key or the Control key to select multiple items.
3. Click recover and click ok.
4. Close the recover deleted items window.

Creating new Folders at the Inbox level

1. Right-click your Firstname Lastname in the folder list on the left to create your folder at the same level as your Inbox.
2. In the pop-up menu select create new folder.
3. Type a name for the folder and press Enter. You can then drag message(s) to this new folder.

Creating Sub-Folders

1. When you want to create a new sub-folder right-click the folder that will contain the sub-folder.
2. In the pop-up menu select Create New Folder.
3. Type a name for the folder and press Enter. You can then drag message(s) to this new folder. 

Using Inbox Rules

1. Click the Settings icon ()and select Options.
2. Click Inbox rules on the left.
3. Under inbox rules, click the + sign to create a new rule
   
   
4. In the next screen, specify the options for your rule and click OK (you may be taken through a number of different windows depending on the options you choose).
   
   

Flagging Email for follow up

Flagging a message will create a to-do item reminding you that you wished to follow up on the email.

1. Mouse over a message, then click the flag to the right of the message.
2. To select the due date, right-click the flag and choose one of the options presented.

Right-click the flag and select mark complete.

Clearing

Right-click the flag and select clear flag or simply click the flag.

Viewing All Emails Flagged for Follow Up

1. At the bottom of the screen on the left, below the list of email folders, click on Tasks.
2. Make sure you have selected Flagged Items and Tasks in the left hand column. Flagged items will appear in the centre column

If you wish to see flagged items in your Inbox only, go to Mail view, click on the SORT BY and select flagged.

Creating Signatures

A signature contains your name and contact details so you don’ t have to retype it for every message you send. A signature is only available on the device on which you created it. If you are using Outlook Web Access (OWA) , Blackberry, etc., you will need to create signatures for each.

1. Click the Settings icon, select Options and choose Email signature at the left.
   
   
2. In the email signature box, type and format the text for the signature.
3. If you wish to include the signature in all emails, click the checkbox beside Automatically include my signature on messages I send.
4. Click Save.

Email Space Quota

Everyone has a quota to store all Outlook folders (Calendar, Tasks, Contacts, Inbox and all of your mail folders). To see your quota and usage, click the Settings icon, select Manage apps and choose my account on the left under General. Mailbox usage appears in the bottom right of the screen.

Searching and Filtering Messages

Searching

Click in the Search box at the top of the message list and type your search criteria. Press Enter

Filtering

1. Choose the filtering option you want from the list above your messages.
   
   

Connecting Other email accounts

You can connect other email accounts to your mail.utoronto.ca account (such as a Gmail account or a Hotmail account).
NOTE: This will only import messages from your other account’s Inbox. No other folders will be imported. Also, email will not be sorted to indicate where it came from. Everything will appear in your Inbox.

1. In OWA, click the Settings icon, and choose Options.
2. Click Connected accounts on the left.
3. Click the + sign.
4. Fill in the Email address and Password fields with the appropriate information. Click OK.
5. It will look for your account and connect. Click finish. Your email from the connected account(s) will be imported.

NOTE: If you choose to reply to the imported emails from Outlook Web App, the reply-to defaults to the connected account address. You can change that by clicking on the arrow beside the name in the From field and choosing a different From address.

Printing

To print the contents of a message, click on the "more actions" icon () and choose print. This will open the message in a new window and strip the icons from the top of the message. If you just choose File > Print from the top menu, your printout will be the entire browser window (including folder list and message list), and may cut off the actual message.

Creating a Safe Senders List

To ensure that messages from certain people are not filtered as junk mail, you can add them to a Safe Senders List in Outlook Web App.

1. In OWA, click the Settings icon, and choose Options.
2. Click Block or allow in the left pane.
3. Type the email address in the appropriate field, then click the + sign to add them.
4. Click save at the bottom.

Automatic Replies (Out of office)

1. In OWA, click the Settings icon, choose Options, and choose Automatic replies.
2. Select the option Send automatic replies.
3. If you wish to indicate a Start time and End time, first check the box beside Send replies only during this time period.
4. In the box provided, type the message you wish others to recieve while you are away.
5. To set different options for replying outside U of T select the Send automatic reply messages to senders outside my organization.
6. Click save at the bottom.

Using IM

You can chat with anyone on the UTmail+ system when they are available. The coloured square next to a person’s name indicate their availability—green means available to chat, red means they are busy, and yellow means they are away.

You can open a chat window for a person who has sent you email:

1. Select a message from the person with whom you wish to chat.
2. In the message, click on the "more actions" icon () and choose reply by IM.

You can also open a chat window for a person who is in your People list or anyone in the GAL.

1. Navigate to People view. 
2. Select a Contact from your list, or do a search to find someone listed in the GAL.
3. Click the Send instant message icon in the header of the contact.
   
   

To set your own availability, click on your name in the top right corner and choose an option.

Tasks

Tasks are “to-do” items you can create for yourself. You can create a recurring task, or set options to monitor the status of a task.

1. Click Tasks (at the bottom of your folder list in Mail view)
2. Click new task.
3. Enter a name for the task in the Subject box.
4. Click the option under Due to set a due date.
5. Click show more details to set items such as Status, Priority, and % Complete boxes. Enter appropriate values so that you can track your progress.
6. Select the Reminder check box to set a reminder for your task. You can also set the date and time for your reminder.
7. Click Save.

This guide will only cover a small selection of Outlook Web App Calendar functions. If you need help with a feature you do not see here, click on the Help icon in the top right-hand corner of the browser and choose Help. This opens a new window with articles grouped by topic.

Viewing and Navigating

• Click on the Calendar link in the top navigation to display your calendar. 
• The view options appear below your name. You can view by day, work week, week or month.
• The navigation options appear to the left of the view options. These will change depending on what view options you choose.

• Use the arrows in the navigation across the top to move forward and backward within that view. Click on a day in either week or month view to navigate to that day in day view.
• The calendar on the left allows you to navigate through the weeks, months and even years by clicking on the arrows or on the heading.
  
  

Working with Calendar items

Creating a Calendar Item

1. Create a new calendar item by clicking new event in the top left corner or by double-clicking in a time slot on the calendar. A new blank event will appear in the browser window.
2. Fill in the fields as desired. If you create an appointment that only concerns yourself, click SAVE. If you create a meeting that involves other attendees, or make a change to the meeting, an email will always be sent to the attendee(s), so click SEND. 
   
   
   

Tips

• click the + sign in the Attendees field to search your contacts or the GAL for attendees to add.
• click SCHEDULING ASSISTANT to check for conflicts with other meetings your invitees are attending. In the scheduling table, each invitee’s calendar information is depicted by blocks of colour or blank spaces, depending on when they are busy or free.

Replying to a Meeting Request

Meeting requests will show up as email messages in your Inbox. They will have a calendar icon beside the message title. They will also appear in the calendar view as tentative meetings until you respond.
Meeting details and potential conflicts appear in the message body. Click Accept, Tentative, or Decline.

Rescheduling or Cancelling a Meeting

If you make the meeting request, then you are the Meeting Organizer and only you can reschedule or cancel this meeting.

• To reschedule, drag the meeting to the new date and/or time. In the pop-up window, click edit. This allows you to send an update to the attendees
  
  
  
• To cancel, select the meeting and press the Delete key. A message window will open addressed to meeting attendees. The subject will indicate the meeting cancellation. Click Send to notifiy the invitees of the cancellation.

Setting Repeating Meetings

1. In the Meeting or Appointment window, click Repeat.
2. In the pull-down menu, select the pattern (Every day, etc.).
3. Set a From dateand choose a To date.
4. Click SEND if is a meeting or SAVE if it is an appointment.

Scheduling an All-day Event

All-day events do not occupy blocks of time in your calendar; instead, they appear as banners. An appointment or meeting that lasts the entire daydisplays your time as busy by default when viewed by other people, but an all-day event displays your time as free.

1. Click new event.
2. Under Duration, choose All day. Fill in other details as necessary.
3. To indicate to people who are viewing your calendar that you are out of the office instead of free, choose Working elsewhere from the Show  as list.
4. If the event lasts longer than one day, change the values in the Start and End boxes.
5. Click Save.

How to Invite a Group to a Meeting

1. Go to Calendar view.
2. Click new event.
3. Click the + sign in the Attendees field. An Address Book window will open.
4. Scroll through the Contacts and find your group.
5. Double-click on the name of the group you wish to invite.
6. Verify that the group name appears beside Required attendees. Click OK.
   
7. To check the availablity of the group members, click SCHEDULING ASSISTANT.
8. Under the meeting details to the left, any conflicts will be noted. If there are any conflicts you can change the time of the meeting here. Click OK.
9. Back in the meeting window click Send when you have finalized the details of the meeting.

Before you start, you will need to know your configuration number for the IMAP (Incoming Mail) Server. Go to the UTORid Get Information page, enter your UTORid and password and click Authenticate. Write down the configuration number for reference.

1. If you are using Thunderbird for the first time, you may see the Import Wizard window. Click Skip this and use an existing email You should then see the Mail Account Setup window. If you don't, you can add a new account by going to File > New > Existing Mail Account.
2. Type in your name and email address in the appropriate fields. Click Continue.
   
   
   
3. Thunderbird will gather information and display some default settings. These settings must be changed.

• Beside Incoming:
• Choose IMAP
• Server hostname is mailboxNN.utcc.utoronto.ca, where NN is your configuration number (find out your configuration number by logging into the UTORid information page.
• For Port, type 993
• Under SSL, choose SSL/TLS
• Under Authentication, choose Normal password
• Outgoing:
• Type smtp.utoronto.ca
• For Port, type 587
• Under SSL, choose STARTTLS
• Under Authentication, choose choose Normal password
• Username is your UTORid

Your settings should look similar to this:

Caution must be exercised when deactivating a UTORid.  Deactivation will not only remove access to U of T's email systems (UTmail+, UTORexchange or UTORmail) which will delete all messages for that email account, it will also prevent all privileges associated with the UTORid. 

For Students
If you wish to deactivate your UTORid, come to the Information Commons Help Desk on the first floor of Robarts Library during our hours of service so our staff can reset it. Remember to bring your TCard or photo ID.

If you are based at UTM, you can go to the UTM Computing Services Help Desk. Remember to bring your TCard or photo ID.

If you are based at Scarborough, you have two choices; you can go to the Registrar's office or you can go to the UTSC Help Desk. Remember to bring your TCard or photo ID.

For Faculty and Staff
For faculty or staff who are leaving the University, your authorized departmental official needs to initiate the deactivation request by informing the Library Reader Registration desk.

The authorized departmental official should provide a letter on departmental letterhead, requesting that the UTORid account be deactivated. The letter needs to be submitted to Robarts Library Reader Registration in one of the following ways:

• by email – scan the letter and send it as an attachment to reader.reg@utoronto.ca
• fax the letter to 416-971-3131, or
• bring the letter in person to the Reader Registration Desk, Robarts Library, 1st floor on the St. George Campus

You can also contact them by phone at 416-978-7694.

Library & Internet Resource Account (LIRA) workstations for visitors can be found in the following locations:

• Robarts Library
• Gerstein Science Information Centre
• The Engineering & Computer Science Library
• Mathematical Sciences Library
• Noranda Earth Sciences Library

To use the LIRA workstations, you must have a UTORid or create a LIRA account. The LIRA computers are reserved for academic research only. Email, chat, games, gambling, programming and recreational Internet searching are not permitted. Patrons are requested to restrict use to 30 minutes

They are labelled with the following sign:

LIRA Workstations in Robarts

2nd Floor
All 16 CAF computers in the Porticoes are LIRA workstations. (RPW201 - RPW208, RPW251 - RPW258).

3rd Floor
Walking towards the 3 computers near the escalators, the rightmost (ROW302) is a LIRA workstations.

4th Floor
LIRA workstations are located in the Reference Services area to the left as you exit the elevators. The computers near the Reference Desk are LIRA computers (REW411, REW417, EW420 and, REW433). One additional LIRA workstation is located in the Course Reserves area (SLW401).

8th Floor
Cheng Yu Tung East Asian Library
LIRA workstations in theCheng Yu Tung East Asian Library (Rm 8049), are located to the right as you exit the elevators. Follow the corridor to the East Asian Library. The first three computers (EAW801, EAW802, and EAW803) directly in the centre of the room are the LIRA workstations.

Richard Charles Lee Canada-Hong Kong Library
LIRA workstations in the Richard Charles Lee Canada-Hong Kong Library, are located to the left as you exit the elevators. Turn left when you enter the Library. Two computers near the Reference Desk are LIRA computers (HKW802, and HKW804).

9th Floor
The LIRA workstations are located directly behind the elevators on the 9th floor. Exit the elevators, stay to your right. Follow the wall around to LIRA workstations (RSW105, SW106, RSW107, RSW108, and RSW110).

11th Floor
To access the LIRA stations on the 11th floor make a left as you exit the elevators. There are 9 workstations (RSW303, RSW304, RSW305, RSW306, RSW307, RSW308, RSW309, RSW310, and SW311) which are LIRA stations.

13th Floor
To access the LIRA stations on the 13th floor, make a left as you exit the elevators. There are 9 workstations (RSW503, RSW504, RSW505, RSW506, RSW507, RSW508, RSW509, RSW510, nd RSW511) which are LIRA stations.

LIRA Workstations in Gerstein Library

Gerstein LIRA workstations (GEW006, GEW007, GEW008, GEW009, GEW025, GEW026) are located on the main floor in the information area to the right of the entrance. There are four standing stations facing the aisle and one sitting station right behind them.

LIRA Workstations in Sandford Fleming Building (10 King's College Road)

2nd Floor
LIRA workstations are located in the Engineering & Computer Science Library (Room 2402). There are 4 LIRA workstations (ENW025, ENW026, ENW027, and ENW030), closest to the public printer, near the Information Desk.

LIRA Workstations in Bahen Centre for Information Technology (40 St George Street)

LIRA workstations are located in the Mathematical Sciences Library (Room 6141). There are 4 LIRA workstations (MAW001, MAW002, MAW003, and MAW004).

LIRA Workstations in Noranda Earth Sciences Libarary (5 Bancroft Avenue)

2nd Floor
LIRA workstations are located in the Noranda Earth Sciences Library. There is 1 LIRA workstation (NOW001).

Visitors may obtain a one-day pass for use at designated Library & Internet Resource Account (LIRA) workstations.

The LIRA computers are reserved for academic research only. Email, chat, games, gambling, programming and recreational Internet searching are not permitted. Patrons are requested to restrict use to 30 minutes. To use the LIRA workstations, you must have a UTORid or create a LIRA account.

To create a LIRA account, you must use a LIRA kiosk to generate a temporary username and password. In order to use the kiosk you need one of the following pieces of ID:

• a UofT Library or TCard
• a Canadian or US driver's license with a magnetic stripe
• a credit card (VISA, MasterCard or American Express) except for pre-paid, gift cards or any card without identity information.

The LIRA kiosks are in the following locations:

• Robarts Library – on the first floor next to the main elevators
• Gerstein Science Information Centre – inside the main entrance by the glass doors
• Mathematical Sciences Library – near the circulation desk
• Noranda Earth Sciences Library – patrons must inquire at the front desk for computer access
• The Engineering & Computer sciences Library – south end of the circulation desk

If you are concerned about your privacy, please read the section below.

LIRA Privacy Policy:

Your personal information is used only as needed for the proper administration of your LIRA account and related purposes. It is protected in accordance with the Freedom of Information and Protection of Privacy Act.

If you use a credit card, only the first six and last three digits of your credit card number are collected (to identify the card issuer and account number, respectively). Similarly, the first six digits of your driver's license are collected to identify the issuer, along with your name and address. Finally, if you use a TCard, we collect only your name, student/staff number and library number.

Any questions or concerns can be directed to the Help Desk Manager at 416-978-5071 or Room 1105, Information Commons, Robarts Library.