If you are running BlackBerry 6 OS or 7 OS and wish to set up your UTORexchange account, you can use the University's Blackberry Enterprise Server (BES). If you are running BlackBerry 10 OS, you must use our ActiveSync instructionsinstead. 

Note: If this is not a new Blackberry, back up your device to your computer using the Blackberry Desktop Manager (BDM), and write down any password from your password keeper application, in case you require the password during activation.

1. If you are currently using BIS (the non-university setup coordinated through your phone company, log in to the BIS website and remove your UTORexchange account entry (firstname.lastname@utoronto.ca). Otherwise, you will receive two copies of each email on your Blackberry. This will take approximately 5 minutes.
2. Send an email to help.desk@utoronto.ca with your Blackberry phone number, which will be added to the BES.
3. You will be assigned an activation code. Use this code to "Enterprise Activate" it to connect.

Time considerations are:

• Backup of Handheld - about 5 to 10 minutes
• Handheld wipe - about 10 minutes
• Restore of any application data back to device using Blackberry Desktop Manager, (BDM) - about 5 minutes.
  This includes any previously received email or other messages, (SMS, IM etc.) and BDM backed up Calendar entries and Contacts (Address Book) likely populated from SyncJe use, before BES Enterprise Activation. Only new messages will be delivered and be visible after activation and a Blackberrry Desktop Manager (BDM) application data restore cannot be performed after activation.
• Enterprise Activation takes between 10 to 15 minutes depending on wireless coverage and amount of data to be transferred.

If you have an existing Exchange account on @med.utoronto.ca, and you are now moving to a new department outside of Medicine you can get your med.utoronto.ca account moved to the UTORexchange servers and have your email address changed to @utoronto.ca.  This means all your emails, contacts and calendar events will be moved to UTORexchange.

In order to do this, you must email both the Department of Medicine (discovery.commons@utoronto.caThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it    ) and UTORexchange support (help.desk@utoronto.ca) and request a transfer from @med.utoronto.ca account to @utoronto.ca account.  You must include your UTORid and your @med.utoronto.ca email address in the message.

You should inform any current contacts who will need to reach you in your new position of this change of email address.

If your computer has been blocked from the UofT wireless network because of a Flashback Botnet infection, follow these instructions to clear the infection.

Ensure that you have completed all of the updates that are available for your machine. Apple provides instructions for running system updates on their website. System updates are essential in cleaning your computer as Apple provides security patches specifically regarding this malware in the updates.

You may have to run the system updates multiple times to ensure that they are current. If the updates are not installing, you may need to install them one at a time or in small batches. We recommend you install the system updates first before updates for other software (for example, iTunes).

Once you have ensured that all updates are installed, follow these steps to complete the cleanup.

1. Download the Flashfake Removal Tool from Kaspersky.
2. Open the downloaded .zip file. This will extract the tool into a folder labeled flashfake_removal_tool.
3. From within this folder, run Flashfake Removal Tool.
4. Press the Start scan button.
5. Enter the administrator password for your computer if required.
6. Ensure the scan displays the message "No infection has been detected".

Once these steps have been completed, contact the Help Desk with your results at help.desk@utoronto.ca or 416 978 4357

The Help Desk reccomends your Mac have antivirus software. You can find out more information on our Antivirus website. 

If you are affilated with the Faculty of Medicine, SPSS can be used at the Discovery Commons. 

OISE students can request training and assistance from the Data Analysis and Research Design Services ; consultations and workshops from this unit generally require a fee. Members of the University can also consult the Statistical Consulting Service at the Department of Statistical Sciences on a fee basis.

SPSS is also available on the computers in the Map and Data Library Instruction Lab, Robarts, 5th floor.

Alternatively, you can purchase SPSS at the Licensed Software Office at a discounted price.

NOTE: SPSS is not supported by the Information Commons Help Desk. For assistance using this product, contact the SPSS company.  

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

September 28, 2014 - April 30, 2015

Other U of T Help Desks

Scarborough Campus — The UTSC Help Desk provides help tailored to students, staff, and faculty at the Scarborough Campus.

Mississauga Campus — The UTM Help Desk provides help tailored to students, staff, and faculty at the Mississauga Campus.

If you are the owner of a shared mailbox and wish to delegate access, you can only grant access to those who have a UTORexchange account.

You will access management groups which you will then modify to include people who require delegate access. The groups will have names like mailbox_name-FullAccess and mailbox_name-SendAs and indicate two levels of access:

• FullAccess gives the user the ability to read, delete and change items in the mailbox. Please note that if you want the user to be able to send on behalf of the shared mailbox, you must give them SendAs access as well.
• SendAs grants the user the ability to send a message on behalf of the shared mailbox).

Outlook

1. Go to the Shared Mailbox Group Access Tool and click Continue.
   
   
2. Enter your UTORid and password and click Log in.
   
   
3. Type the mailbox name or email address and click OK.
   
   
4. Choose Visible and click Apply.
   
   
5. Your settings will be changed. Now you can access these groups and modify the membership to include those requiring delegate access.
   
   
6. In Outlook, click on the Address Book icon.
   
   
7. Select All Groups from the Address Book pull-down menu. If you don't see the groups for your shared mailbox, type the name in the search field and press Enter.
   
   
8. Double-click on the group you wish to modify.
9. Click Modify Members.
   
   
10. Cick Add.
    
    
11. Find the names in the list of contacts, and double-click each name you wish to add.
    
    
12. Click OK, then OK again.
13. At this point, you can add this group to your contacts so you can more easily modify group members (see the Modify Access Groups tip for instructions). Click Add to Contacts, then click Save & Close. Click OK to close the group window.
    
    
14. Repeat for the other group if desired, then close the Address Book window.
15. Since these groups are not intended for public use, they should not be in the Global Address List nor should the list of members be viewable. They are used only to manage who has full access or "send as" access for the departmental mailbox. Hide the access groups again using the Shared Mailbox Group Access Tool.

Those people who have been granted access will need to set up their email clients.

On This Page:

• Description
• Owner Help   
• User Help  

Description

UTORexchange supports a system of shared mailboxes, which permits multiple users to use a single email address. These accounts are most commonly used for a departmental email account (e.g. department@utoronto.ca). If you have an existing UTORmail departmental account, you can migrate it to UTORexchange, otherwise, you can create a new shared mailbox directly in UTORexchange. Shared mailboxes on UTORexchange have one owner, who can then designate other users as reviewers, authors, or editors. In order to access a shared UTORexchange mailbox, you must have already migrated to UTORexchange.

Owner Help

Create a Shared UTORexchange Mailbox — This article provides instructions for creating a shared account.

Email Client Setup — This article provides instructions for setting up your email client to access a shared account.

Shared UTORexchange Mailbox - Giving Delegate Access to Others
Granting access to a Shared Mailbox using Outlook for Windows — This article provides instructions for granting others access to a shared account if you are using a Windows machine.

Granting access to a Shared Mailbox using OWA — This article provides instructions for granting others access to a shared account using Outlook Web Access.

Click here to show all Owner Help articles.

User Help

Access a Shared Mailbox through Outlook — These instructions cover how to use Outlook to access a shared account.

• All Outlook 2007/2010 sharing articles.

Access a Shared Mailbox through Outlook Web Access — These instructions cover how to use Outlook Web Access to access a shared account.

• All OWA sharing articles.

Access a Shared Mailbox through Entourage 2008 or Outlook 2011 — These instructions cover how to use Entourage 2008 or Outlook 2011 to access a shared account.

• All Entourage 2008 sharing articles.

Click here to show all User Help articles.

If you are the owner of a shared mailbox and wish to delegate access, you can only grant access to those who have a UTORexchange account.

You must modify management groups for the shared mailbox to include people who require delegate access. The groups have names like mailbox_name-FullAccess and mailbox_name-SendAs and indicate two levels of access:

• FullAccess gives the user the ability to read, delete and change items in the mailbox. Please note that if you want the user to be able to send on behalf of the shared mailbox, you must give them SendAs access as well.
• SendAs grants the user the ability to send a message on behalf of the shared mailbox).

Modify Groups

1. Log into owa.utoronto.ca.
2. Go to Options > See All Options.
   
   
3. Click Groups. Look under Public Groups I Own. If you don't see the groups for your shared mailbox, type the name in the search field and press Enter.
   
   
4. Double-click on the group you wish to modify.
5. Click Membership.
   
   
6. Click Add.
7. Find the names in the list of contacts, and double-click each name you wish to add.
   
   
8. Click OK.
9. Hide the access group by checking Hide this group from the shared address book.
   (these groups are not intended for public use, so they should not be in the Global Address List nor should the list of members be viewable. They are used only to manage who has full access or "send as" access for the departmental mailbox).
10. Click Save.
11. Repeat for the other group if desired.

Those people who have been granted access will need to set up their email clients.

NOTE: ROSI allows you to set up questions & answers to prove your identity and to restore a forgotten ROSI pin. If you have done this, then your UTORid password reset questions will be the same as they are for ROSI.

1. Go to UTORid Management.
2. Click on setup forgotten password utility under Password Management.
3. Type your UTORid and password and click Authenticate.
4. You will be required to enter answers to some questions. You will need to remember these answers if you forget your UTORid password and need to reset it.

Once you have registered for the Password Reset tool, you may use it any time you have forgotten your password if you chose either the SMS text message or alternate email address option. If you chose In-Person Only you will need to visit a Help Desk.

Resetting Your Forgotten Password

1.  Go to UTORid Management and select recover your account if you have forgotten your password under Account Management.
2.  Enter your UTORid and click Next 
   
   
   
   If you chose the Alternate Email Address option, the next screen will ask for a Security Code, which has been sent to your alternate email address (note: this message is valid for 15 minutes). Enter that code in the appropriate field and click Next. If you do not see the messages in your Inbox, check your Spam or Junk folders and mark the message as not spam to prevent it from going to your Spam or Junk folder in the future.
   
   If you chose the SMS - Mobile Phone option, the next screen will ask for the last four digits of your cell phone you provided when setting up for this service. Enter the last four (4) digits and and click Next. You should then see a confirmation that a text message has been sent to your number. You should receive a text message with a security code on your phone.
   
   
   
   Enter that code in the appropriate screen and click Next.
   
   
3. The next screen prompts you to create a new password.  Click Next to submit the password change request.  If there are no errors, you will see a confirmation that your password has been changed. Exit completely from the browser once you are finished.
   
   

The Password Reset Tool allows you to reset your UTORid password if you have forgotten it.

You can choose from the following methods:

• SMS text message to a mobile phone
• Message sent to an alternate email address
• In-Person only (if you choose this option, you will need to visit a Help Desk to reset your password)

For the first two methods, a security code will be sent to you which you use to verify your identity on the password reset web page. If you choose In-Person Only you will need to visit a Help Desk.

If you choose either the SMS text message or alternate email address option you may change your account recovery method yourself.

Setting Your Account Recovery Option

1. Go to UTORid Management and select set up for password recovery under Account Management
2. Enter your UTORid and password.
   
   
   
   
3. Under Manage Your Account, fill in the appropriate information for the method you wish to use. You can fill in both mobile phone and alternate email address. To use In-Person Only (Help Desk), you do not need to fill in any of the fields.
4. Under Account Recovery Options, select your preferred method. If you choose In-Person Only (Help Desk), you will only be able to reset your password by visiting a Help Desk in person with a valid ID.

• Via SMS - Mobile Phone
• Alternate email
• In-Person Only (Help Desk)

Click Update when finished.

• If you have chosen to be contacted by alternate email, a message will be sent to that address. If you do not see the message in your Inbox, check your Spam or Junk folders. You must click on the link in the message to complete the set up. After clicking on the link, you will be presented a confirmation window.
• If you have chosen Via SMS - Mobile Phone, you will be presented with a confirmation window and no other action is required.
• If you have chosen to In-Person Only (Help Desk), you will be presented with a confirmation window and no other action is required.

On This Page:

• Description
• Getting Your UTORid Account
• UTORid Password Management
• UTORid Service Eligiblity
• Services Utilizing UTORid
• Additional Accounts at U of T

Description

The UTORid grants you access to many University of Toronto services. This page will provide information on managing and using your UTORid. Additional support regarding your UTORid can be provided at our Help Desk.

Getting Your UTORid Account

Getting a UTORid — This article outlines how to get a UTORid, depending on how you are affiliated with U of T.

What is my UTORid? — This article shows you how to locate your UTORid.

Activate your UTORid — This article outlines how to activate your UTORid.

Click here to show all UTORid account articles.

UTORid Password Management

IMPORTANT: Register for the new UTORid passwords reset tool — This article provides instructions on registering for the UTORid password reset tool.

Forgotten UTORid password — This article provides possible solutions when you have forgotten your UTORid password.

Reset your UTORid password — Once you have set up the password reset tool, you can reset your UTORid password if you have forgotten it.

Change your contact option for the Password Reset Tool — If you chose SMS text message or alternate email, you can change this to a different option yourself.

Click here to show all Password Management articles.

UTORid Service Eligiblity

Depending on your affiliation with the University (Undergraduate Student, Graduate Student, Faculty, Alumni, etc) you will be eligible different services which use the UTORid as login credential.

Click here for a table outlining who is eligible for what services.

Services Utilizing UTORid

Below is a list of the services that require a UTORid and password. However, you may not be eligible for all of these services.

UTmail+ — UTmail+ is the student email and calendar service at the University of Toronto. The service is powered by Microsoft’s Office 365 platform and supports integrated email, calendaring, contacts and task lists.

UTORexchange — UTORexchange is the University's institution-wide email and calendaring system for faculty and staff. This service provides seamless integration of email, webmail, and calendaring.

UTORmail — UTORmail is one of the email services at the University of Toronto for staff and faculty.

Blackboard/Portal — The Portal is the place for students and faculty to access course material.

Computer access on campus — Computer Access Facilities are located in many libraries around campus. They offer workstations with full Internet access.

Wireless internet access — The campus wireless network (UTORcwn) provides wireless internet access around campus. 

UTORweb — UTORweb provides space on U of T's web server for personal webpages, pictures, word-processing documents, etc. You can use it to share documents with others, or you can use it as a way to save and access documents from any computer connected to the Internet.

Library online resources — U of T has subscriptions to many electronic resources, which you can access with your UTORid or library barcode.

UTORvpn — Access to certain resources is restricted to computers connected on the UofT campus network. To allow access to these resources from outside the campus network, faculty, staff, and graduate students can use the UTORvpn (Virtual Private Network) service.

Additional Accounts at U of T

Note: The Help Desk does not provide support for the types of accounts listed below.

ROSI — ROSI accounts are used for course selection and academic and financial records. Help with ROSI (including PIN resets) may be obtained through your registrar's office.

Department-specific accounts — These accounts may be used for departmental resources. For information on these accounts, please contact your department.

Existing passwords cannot be retrieved and therefore have to be changed. If you have an idea of what your password might be, go to the UTORid password verification page. Hint: passwords are 8 characters long, case sensitive and a mix of uppercase/lowercase letters or letters and numbers.

A new password reset utility is now available to students, faculty and staff. You must register for the password reset tool before you can use it to change your password yourself. Once you've registered, you can use the tool to reset your password.

If you have not registered for the password reset tool, you must come to the Information Commons Help Desk to reset your password. Bring your library/TCard to the Information Commons Help Desk on the first floor of Robarts library during our Hours of service.

UTM
If you are based at UTM, you can go to the UTM Computing Services Help Desk. Remember to bring your TCard or photo ID.

UTSC
If you are based at Scarborough, you have two choices; you can go to the Registrar's office to get the original password or you can go to the UTSC Help Desk. Remember to bring your photo ID.

Once you have updated your password, make sure you update any devices that you have saved the password on. Of particular importance are mobile devices (phones & tablets) and desktop email clients. If you do not, you may miss important email messages. Also, failed authentications using the old password may be interpreted by the system as an attempted hack.

If you know your password, but are still unable to log in to one or more of the UTORid services, you should verify your password:

1. Click the verify link on the UTORid Management website and type in your UTORid (see Find my UTORid for more information), what you believe your password is, and click on Check.

• If you see the message Authentication failed, you do not have the correct password and you must reset it (see the article I forgot my UTORid password).
  
  
• If you see the message Your UTORid and password have been verified, try logging in to any UTORid service again, ensuring that you type your password exactly (remember that UTORid passwords are case-sensitive).
  
• If you see the message There was a problem in our database and has now been fixed, please wait a few minutes for the change to occur. Then, try logging on to any UTORid service again.

If the problem persists, contact the Help Desk during business hours (see our Hours of service).

General Description

The Information Commons and Computing and the I+TS Group are jointly offering the UTORlist service in support of the academic, administrative and instructional goals at the University of Toronto. UTORlist provides a simple mechanism for distributing a single message simultaneously to a group of people. For example, UTORlist can be used: to distribute class notes, reading lists, assignments, newsletters, project updates, deadlines, event notices, etc. The UTORlist Service is currently implemented using the LISTSERV™ software (trademark of L-Soft international, Inc.).

Disclaimer: Parts of this document have been adapted from the manuals provided by Lsoft.

The UTORlist Service performs many functions such as:

• Handle list subscriptions and signoffs (leaving the list).
• Allow subscribers to alter their subscription settings, or owners to alter them on the subscriber’s behalf.
• Distribute e-mail to all list subscribers.
• Save list messages in a searchable archive (sometimes referred to as “notebooks“).
• Automatically handle communication between members and owners of lists.
• Allow list owners to control the character and behavior of their list(s).

There are two main types of lists UofT students, faculty or staff may wish to join, each with its own advantages for specialized use.

One-Way Announcement Lists
The owner(s) and/or editor(s) of the list are the only people who are allowed to send messages to the subscribers. The communication flows one way — from the list administrators to the list subscribers.

This type of list is primarily used for newsletters, product announcements, and dissemination of information that does not require feedback from the subscriber.

Two-Way Discussion Lists
The list administrators and the list subscribers are both permitted to post messages to the list. The communication flows two ways - between the administrators and the subscribers, and back and forth between different subscribers. This type of list is primarily used for discussion groups engaged in the exchange of ideas and information centered on a specific topic.

Support Levels

There are several support levels involved in the delivery of UTORlist service with different responsibilities for each level.

Information and Technology Services Group (I+TS)
I+TS is responsible for the computers on which the UTORlist service runs. They make sure the systems are running and perform other operational procedures. I+TS staff installs and upgrade new versions of the software as required and are UofT's contact with the software vendor on issues of bug reports and technical support.

Information Commons (IC)
The List Master is a technical person in charge of the list owners. The List Master helps list owners decide on the configuration of their list and helps list owners with other aspects of running their lists. The List Master relies on I+TS for more difficult technical issues or conveys information to I+TS which must be resolved with the vendor. You can contact the List Master by e-mail at: listmaster@utoronto.ca .

List Owners
List owners can be faculty, staff or students of the University. Students must be part of a recognized student group at ULife. There can be more than one list owner for each list. The Primary List Owner has the following responsibilities:

• To act as a point of contact for any problems or questions list members may have.
• To deal with bounced mail. Usually this happens when a subscriber's e-mail address is no longer valid (i.e., they leave the University and forget to unsubscribe) or their e-mail post office is down for an extended period. The list owner then has to investigate to see what is causing the bounced mail. Usually the error message will indicate whether the remote post office is down or the mailbox address cannot be found.
• To keep the list civil. If the list becomes too "volatile" on a certain issue, the list owner may want to step in and ask the particular list members to continue their discussion outside of the list. Please refer to the Appropriate Use of Information and Communication Technology .
• To maintain the ownership and any changes in list ownership.
• List owners deal with the IC List Master when they require assistance, listmaster@utoronto.ca.

Manuals
The following PDF manuals are available from the Lsoft website:

• LISTSERV™ Owner Manual
• LISTSERV™ Subscriber Manual

LISTSERV Software List Options

The list owner has several options regarding the configuration of their list. These options fall into two broad categories: (1) how subscriptions are handled, and (2) who can post (send messages) to the list.

1. How Subscriptions are Handled

Lists can be configured as one of the following types:

• Open, Confirm -- Anyone who sends a request to subscribe will be added to the list after auto-validation of their e-mail address. The list owner is informed of the subscription but generally is not involved in the subscription process--the LISTSERV software handles it. This type of list has the advantage of reducing administrative load on the list owner, but the list owner has little control over who joins the list.
• By Owner -- All subscription requests are forwarded to the owner who decides on each request individually and then allows or denies membership.
• Closed -- No subscription requests are accepted or forwarded to the owner. All subscribers are added manually by the owner.

The subscription configuration of a list can be changed by the List Owner or List Master from one type to another at any time.

2. Who Can Post to the List

Lists can be configured as one of the following types:

• Owner only — Also called broadcast lists or announcement lists. They are one-way communication from the list owner to subscribers.
• Owner and subscribed members — Also called discussion lists used to, exchange of ideas. Any list member can send a message to the list.
• Owner and editor — Also called moderated lists. All e-mail is first sent to the owner or moderator (often the same person) who has the discretion of editing the message before it is sent to the list.

The posting configuration of a list can be changed by the List Owner  from one type to another at any time.

UTORlist Performance Issues

Since some lists can be very large and UofT's electronic post office handles other e-mail between individuals, list owners should work within the following UTORlist performance guidelines:

The LISTSERV software will attempt to distribute e-mail to list members within four hours. However, there are some limitations:

If a subscriber sets digest mode, then distribution occurs only once a day. In digest mode, individual messages that would normally be sent out as they are received are combined into a single message and sent out only once.

The Information Commons and the LISTSERV software have no control over delivery to list members who are outside the institutional e-mail service (i.e., e-mail accounts not ending in "@utoronto.ca"). LISTSERV should be able to deliver all mail to @utoronto.ca addresses within 24 hours (except in the case of catastrophic hardware or software failure).

Owners should keep these guidelines in mind when posting time-sensitive material.

Other List Features

All UofT lists are confidential in the sense that their presence is not advertised through common announcement means.

• Size limit per message is approximately 30M.
• Only the owner of the list may see who is subscribed to the list. This is done to prevent spam.
• The maximum size of a list is 200 subscribers unless otherwise arranged.

How to Become a List Owner

Any UofT faculty, staff or students can be a list owner. Recognized campus groups and organizations must apply for a group listserv through Ulife (see below). There can be more than one list owner/moderator for each list.

Faculty, staff and individual students can apply online (you will need your UTORid and password to Log in). See the instructions for creating a list online. If you are unable to apply online, download the UTORlist application form (PDF), and send the completed form to the IC List Master. Contact information appears at the top of the form. 

Once you have applied, the requested list will be enabled, usually within 72 hours. If you have any questions, contact the IC List Master by e-mail at listmaster@utoronto.ca . 

Recognized Campus Groups (recognized by Student Life via Ulife), Course Unions and Student Societies can apply for a UTORlist (a group mailing list or listserv) for their group through Ulife online. The contact person for your group may apply for this service by logging into Ulife, clicking on the My Groups button, selecting the appropriate group, and then clicking on the Request Group Services menu item.

1. In the UTORlist web interface, click on Archives Search and sign in.
2. You will be presented with a list of lists with searchable archives.
3. Fill in your search criteria and click Search.

Further questions may be directed to listmaster@utoronto.ca .

On This Page:

• Description
• Owners
• Subscribers

Description

LISTSERV is a system for disseminating information to large groups of people. There are two types of user groups for LISTSERVs: Owners and Subscribers.

Click here for an indepth overview of LISTSERV at U of T.

Owners

Set up owner access — This article provides instructions on how to set up your UTORlist account so you can manage your list via the web interface.

Creating a list online — This article provides instructions for creating a list.

Adding owners to a list — This article provides instructions on how to set up multiple owners on one list.

Adding multiple subscribers — This article provides instructions on how add multiple subscribers on one list.

Click here to show all LISTSERV owners articles.

Subscribers

Set up subscriber access — This article provides instructions on how to set up your UTORlist account so you can manage your list via the web interface.

Subscribing to a list — This article provides information on how to subscribe to a list.

List subscriber's guide — This article provides general information and links to various manuals for list subscribers.

Click here to show all LISTSERV subscribers article.

Assign Yourself a Password

To use the UTORlist service, the first thing you will have to do is assign yourself a password.

1. Go to https://listserv.utoronto.ca/.
2. Click Subscriber’s Corner if you are a subscriber or click List Management if you are a list owner.
3. A Login Required window will appear. Click get a new LISTSERV password.
4. If you are a list owner and want to create a list, you must use your UTORmail account. If you are a list subscriber, you can use your UTORmail account or another account. In both cases the password does not have to be your UTORmail password, just something you can remember.
   
   Fill in the information and click the Register Password button.
   
   
5. A confirmation message will be sent to the email address you entered. Log into that email account and open the message from LISTSERV and click on the link provided. The message will look similar to the example below:
   
   PW REP ***********
   
   requires confirmation. To confirm the execution of your command, simply click on the following URL:
   
   http://lser3.ns.utoronto.ca/cgi-bin/wa?OK=93623FA1
6. A new window will open in your browser with a confirmation message from LISTSERV.
   
   
7. Click on Log In, in the menu bar or go back to https://listserv.utoronto.ca/ to start using the UTORlist service.

The Password Reset Tool allows you to reset your UTORid password if you have forgotten it.

You can choose from the following methods:

• SMS text message to a mobile phone
• Message sent to an alternate email address
• In-Person only (if you choose this option, you will need to visit a Help Desk to reset your password)

For the first two methods, a security code will be sent to you which you use to verify your identity on the password reset web page. If you choose In-Person Only you will need to visit a Help Desk.

If you choose either the SMS text message or alternate email address option you may change your account recovery method yourself.

Setting Your Account Recovery Option

1. Go to UTORid Management and select set up for password recovery under Account Management
2. Enter your UTORid and password.
   
   
   
   
3. Under Manage Your Account, fill in the appropriate information for the method you wish to use. You can fill in both mobile phone and alternate email address. To use In-Person Only (Help Desk), you do not need to fill in any of the fields.
4. Under Account Recovery Options, select your preferred method. If you choose In-Person Only (Help Desk), you will only be able to reset your password by visiting a Help Desk in person with a valid ID.

• Via SMS - Mobile Phone
• Alternate email
• In-Person Only (Help Desk)

Click Update when finished. 

• If you have chosen to be contacted by alternate email, a message will be sent to that address. If you do not see the message in your Inbox, check your Spam or Junk folders. You must click on the link in the message to complete the set up. After clicking on the link, you will be presented a confirmation window.
• If you have chosen Via SMS - Mobile Phone, you will be presented with a confirmation window and no other action is required.
• If you have chosen to In-Person Only (Help Desk), you will be presented with a confirmation window and no other action is required.

• Once you have set up your password recovery options, it can take up to 20 minutes before you can recover your password.

UofT faculty and staff can be list owners. Recognized campus student groups and organizations must apply for a group listserv through Ulife (see below). There can be more than one list owner/moderator for each list.

Read an overview of the UTORlist service.

Faculty and staff can create a list online (you will need your UTORid and password to log in). See the instructions for creating a list online.

Recognized Campus Groups (recognized by Student Life via Ulife), Course Unions and Student Societies can apply for a UTORlist (a group mailing list or listserv) for their group through Ulife online. The contact person for your group may apply for this service by logging into Ulife, clicking on the My Groups button, selecting the appropriate group, and then clicking on the Request Group Services menu item.