If you have been given Reviewer permissions to a Public Folder containing individual Contacts or Distribution List(s), you will have to change some settings in Outlook in order to access these Contacts/Distribution lists from the Address Book pull-down menu when you are composing a message.

1. In Outlook, from the Go menu, choose Folder List.
   
   
2. Find Public Folders at the bottom of the Folder List in the left-hand column and expand the folders listed below so you see the contents.
   Public Folders -> All Public Folders -> UTORexchange Public Folders -> Shared Contacts.
   
   
3. Find the folder in the Shared Contacts folder, right-click it and select Properties.
   
   
4. Click on the Outlook Address Book tab and put a check mark beside Show the folder as an e-mail Address Book. Click OK.
   
   

• Outlook for Windows
• Outlook for Mac
• Entourage for Mac

Outlook for Windows

1. In Mail view, create a new message. Click To and in the pull-down menu under Address Book, you should see your shared folder. Select it to show the contents Choose one and add it to the To field. Click OK. Compose the rest of your message as usual.
   
   
2. If you added a Distribution Group, press the plus (+) sign in front of it to expand the group. This will prevent issues when someone replies to your email and includes all recipients.
   
   

Outlook 2011 for Mac

1. In Mail view, create a new message. Click the address book icon beside the To field. From the second pull-down menu in the window that appears, you should see your shared folder. Select it to show the list of names.
   
   
2. For each contact you wish to add, select it and click the To button. Once you have finished adding contacts, click the close button. Compose the rest of your message as usual.

Entourage for Mac

1. In Mail view, expand the Public Folders view until you get to the Shared Contacts Public Folder (Public Folders > All Public Folders > UTORexchange Public Folders > Shared Contacts).
   
   
2. Right-click on the Shared Contacts you wish to use and choose Subscribe.
3. Create a new message. Click on the To field and from the pull-down menu to the right, choose the Public Folder you just subscribed to. A list of the contacts in the public folder will appear on the right hand side. Double-click each contact you wish to include in the message.Compose the rest of your message as usual.
   
   

Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

1. From the Start menu, choose the Mail app.
2. Click Add account. If you already have an account set up in Mail, click the settings icon () and click Accounts, then Add account.
3. In the Choose an account screen, scroll to the very bottom and click Advanced setup.
4. Select Exchange ActiveSync.
   
   
   
   
5. Enter:
   Your email address: (usually of the form “firstname.lastname@mail.utoronto.ca)
   Password: your UTORid password
   User name: (your username is the same as your email address
   Server:  outlook.office365.com
   Give the account a name.
   
   
   
   Click Sign in.
   
   
6. On the security screen click Enforce these policies.
7. In the next screen, click Done.

Your mail will begin syncing and appear in the app.

On This Page:

• Description
• Setup for Windows Mail Clients
• Setup for Mac Clients

Description

This page provides links to instructions on setting up UTmail+ on some popular desktop email applications.

For questions about using this service, Microsoft supports a complete Knowlege Base accessible at: help.outlook.com

Setup for Windows Clients

Windows Mail (Windows 10) - Windows Mail is the email client included with the Windows operating system.This article will walk you through configuring Windows Mail on a Windows 10 maching for UTmail+.

Outlook 2013 (Exchange) — Outlook 2013 is the email client included with the Microsoft Office 2013 suite for Windows (available for free with your UTmail+ account). This article will walk you through configuring Outlook 2013 for UTmail+. 

Outlook 2010/2007 (Exchange) — Outlook is the email client included with the Microsoft Office productivity suite for Windows. This article will walk you through configuring Outlook 2010/2007 for UTmail+.

Outlook 2007 (IMAP) — Outlook 2007 users who have already configured an Exchange account in Outlook will want to add UTmail+ as an IMAP account to access both simultaneously. Note that for most users, the above (Exchange) setup instructions are preferred.

Thunderbird 24 — Thunderbird 24 is the email client released for free by Mozilla. This article will walk you through configuring Thunderbird on Windows for UTmail+.

Setup for Mac Clients

Outlook 2016 — Outlook 2016 is the email client included with the Microsoft Office 2016  productivity suite for Mac OSX (available for free with your UTmail+ account). This article will walk you through configuring Outlook 2016 for UTmail+.

Outlook 2011 — Outlook 2011 is the email client included with the Microsoft Office 2011 productivity suite for Max OSX. This article will walk you through configuring Outlook 2011 for UTmail+.

Apple Mail 7 and up — Apple Mail is the email client included with Mac OSX. This article will walk you through configuring Apple Mail 7 and up for UTmail+.

Apple Mail 4/6 — Apple Mail 4 is the email client included with the Mac OSX 10.6 Snow Leopard operating system and Apple Mail 6 is the email client included with the Mac OSX 10.8 Mountain Lion operating system. This article will walk you through configuring Apple Mail 4 and 6 for UTmail+.

Thunderbird 24 — Thunderbird 24 is the email client released for free by Mozilla. This article will walk you through configuring Thunderbird on Mac OSX for UTmail+.

To request a Public Folder for shared contacts, send an email to network.services@utoronto.ca. Please indicate the name you would prefer for the Public Folder. A folder and a Reviewer group will be created and a confirmation email will be sent to you. You can then create individual Contacts and/or Distribution Lists in the Public Folder and modify the Reviewer group to indicate who has access to those entries.

Create Individual Contacts or Distribution Lists in the Public Folder

1. Go to the Folder view: click on the ... at the bottom of the Outlook window and choose Folders.
   
   
   
   
2. Find Public Folders at the bottom of the Folder List in the left-hand column and expand the folders listed below so you see the contents.
   Public Folders -> All Public Folders -> UTORexchange Public Folders -> Shared Contacts.
   
   
   
   
3. To create a new Contact or Distribution List:

• Click on the Public Folder assigned to you to select it (ICHD Test in the example above).
• Click New Contact or New Contact Group.
  
  
  
  
• Follow the same procedure to create your Contact or Contact Group as you would if you were in your personal UTORexchange account.

Modify the Reviewer group to add members

The Public Folder that has been created for you will contain a Reviewer group. It will have a name similar to _SharedContacts ICHDTest - Reviewer. Modify the membership of this group to give certain people access to the Contacts and Distribution Lists in your Public Folder.

1. Double-click on the Reviewer Group.
   
   
   
   
2. In the next window, select the Reviewer Group in the field halfway down the window.Click Add Members and choose a location to add members from.
   
   
   
   
3. Find names in the GAL or other available Address Books, and double-click each name you wish to add.
   
   
   
   
4. Click OK, then Save & Close.
5. When you are back in Folder view, you can create a shortcut to this Reviewer group in your own Contacts folder. That way, you can make changes to the Reviewer group from your Conctacts folder instead of navigating to the Public Folder to do so.

• Right-click the Public Folder and choose Move > Copy to Folder.
  
  
  
  

This will open a new window. Select your Contacts, then click OK.

Finally, change the Properties of your Public Folder so that you and others can access it as an Address Book. Go back to the Folder List and find your folder in the Shared Contacts folder. Right-click it and select Properties.

Click on the Outlook Address Book tab and put a check mark beside Show the folder as an e-mail Address Book. Click OK.

TIP: If you are going to be modifying the entries in your Public Folder regularly, you can create a "Favorite" to access it more quickly.

1. Right click on the folder and select Add to Favorites.
   
   
   
   
2. Click Add in the next window. You can then get to the folder by going to Favorites under Public Folders.
   
   

If you are the owner of a shared mailbox and wish to delegate access, you can only grant access to those who have a UTORexchange account.

You will access management groups which you will then modify to include people who require delegate access. The groups will have names like mailbox_name-FullAccess and mailbox_name-SendAs and indicate two levels of access:

• FullAccess gives the user the ability to read, delete and change items in the mailbox. Please note that if you want the user to be able to send on behalf of the shared mailbox, you must give them SendAs access as well.
• SendAs grants the user the ability to send a message on behalf of the shared mailbox).

Outlook

1. Go to the Shared Mailbox Group Access Tool and click Continue.
   
   
   
   
2. Enter your UTORid and password and click Log in.
   
   
   
   
3. Type the mailbox name or email address and click OK.
   
   
   
   
4. Choose Visible and click Apply.
   
   
   
   
5. Your settings will be changed. Now you can access these groups and modify the membership to include those requiring delegate access.
   
   
   
   
6. In Outlook, click on the Address Book icon.
   
   
   
   
7. Select All Groups (Outlook 2010) or All Distribution Lists (Outlook 2013) from the Address Book pull-down menu. If you don't see the groups for your shared mailbox, type the name in the search field and press Enter.
   
   
   
   
8. Double-click on the group you wish to modify.
9. Click Modify Members.
   
   
   
   
10. Cick Add.
    
    
    
    
11. Find the names in the list of contacts, and double-click each name you wish to add.
    
    
    
    
12. Click OK, then OK again.
13. At this point, you can add this group to your contacts so you can more easily modify group members (see the Modify Access Groups tip for instructions). Click Add to Contacts, then click Save & Close. Click OK to close the group window.
    
    
    
    
14. Repeat for the other group if desired, then close the Address Book window.
15. Since these groups are not intended for public use, they should not be in the Global Address List nor should the list of members be viewable. They are used only to manage who has full access or "send as" access for the departmental mailbox. Hide the access groups again using the Shared Mailbox Group Access Tool.

Those people who have been granted access will need to set up their email clients.

Warning: If you proceed with these instructions,any pre-existing local calendar and contact information on the iPhone will be deleted by Exchange and replaced with your Exchange calendar and contact information. If you use MobileMe, the Exchange calendars will appear in the listing of Calendars separate from MobileMe calendars.

1. From the home screen, choose Settings, then Mail, Contacts, Calendars, then Add Account.
2. Tap Microsoft Exchange at the top of the list.
   
   
3. Enter your Email address, Username (your UTORid) and Password, and a description of the account.  Leave Domain blank.
   
   
4. Tap Next. In the Server  field enter: exactivesync2010.utoronto.ca under. Keep Domain blank. 
   
   
   
   
5. Once the iPhone has confirmed connectivity with the Exchange server, you will be asked which type of folders to synchronize. By default Email, Contacts, and Calendars are selected.

Once you save this information, the device will begin to synchronize. When it is done, your iPhone will be configured for your UTORexchange account.

Note
For iPhones with an operating system older than iOS4 You cannot use both Gmail Push and UTORexchange as iPhone only allows for one Exchange account.

On This Page:

• Description
• Migration
• UTORexchange for desktop clients
• UTORexchange for mobile and tablet devices
• Help with UTORexchange

Description

UTORexchange is an integrated system combining one's email, calendar, and address book. It is only avalable to U of T faculty and staff. Listed below are several aspects of UTORexchange that are supported by the Information Commons Help Desk.

Migration [Migration is currently unavailable]

Migration — Access to UTORexchange requires users to migrate their existing UTORmail account.

UTORexchange for Desktop Clients

Windows

Outlook 2016 — Outlook 2016 is the most recent email client included with the Microsoft Office 2016 suite for Windows.

Outlook 2013 — Outlook 2013 is the email client included with the Microsoft Office 2013 suite for Windows.

Outlook 2010 — Outlook is one of the principle desktop clients for UTORexchange.

Outlook 2007 — Outlook is one of the principle desktop clients for UTORexchange.

Mac

Outlook 2016 — Outlook 2016 is a UTORexchange desktop client for Mac users.

Outlook 2011 — Outlook 2011 is a UTORexchange desktop client for Mac users.

Mac Mail is a UTORexchange desktop client for Mac users.

• Mac Mail 7 and up
• Mac Mail 6

Other

Outlook Web Access (OWA) — OWA is the browser interface that allows UTORexchange users to access their accounts from any web browser.

Thunderbird (IMAP) — IMAP configuration is also available to access UTORexchange. However, this will only allow access to your email (no integration with UTORexchange calendars or address books)

UTORexchange for Mobile and Tablet Devices

iOS — Instructions for accessing your UTORexchange account using an iOS device such as an iPod Touch, iPhone, or iPad.

• iOS 6 and up — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.
• iOS 5 — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTORexchange messages, calendars, and contacts with your mobile device.

Android — Instructions for accessing your UTORexchange account using a device with the Android Operating System.

• Android 5.x — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTORexchange messages, calendars, and contacts with your mobile device.
• Android 4.x — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTORexchange messages, calendars, and contacts with your mobile device.

Blackberry — Instructions for accessing your UTORexchange account using a Blackberry Device.

• Synchronize Email, Calendar and Contacts on OS 10— Anyone who wishes to receive UTORexchange email on their Blackberry OS 10 can set it up using Microsoft Exchange ActiveSync.
• Synchronize Email on OS6 — Anyone who wishes to receive UTORexchange email on their Blackberry can use the University's Blackberry Enterprise Server (BES).

Windows RT — Instructions for accessing your UTORexchange account using a Windows RT tablet.

• Synchronize Email — Instructions on how to synchronize your UTORexchange messages with your mobile device.

Help with UTORexchange

Recovering Deleted Messages
Please note that the mail administrators cannot restore UTORexchange folders. If you need to recover deleted messages, you should use the Recover Deleted Items feature available in Outlook on a Windows machine, or in the web interface. The articles below provide instructions on using the feature. If you have problems using it, contact your local IT support person, or one of the Help Desks .

• UTORexchange and recovering deleted items in Outlook 2010/2013
• UTORexchange and recovering deleted items in Outlook 2007
• Recovering deleted messages in OWA (web access).

Other mail clients such as Thunderbird, Outlook for Mac and Entourage do not allow email recovery. Use the OWA web access instead.

UTORexchange Calendar — In addition to basic calendaring features, UTORexchange Calendars allow for sharing of calendars, setting up meetings, and managing resources.

Shared Mailboxes on UTORexchange — Shared mailboxes fill the role of departmental email accounts under UTORmail. Existing departmental email accounts may be migrated to become UTORexchange Shared Mailboxes.

Warning: If you proceed with these instructions,any pre-existing local calendar and contact information on the iPhone will be deleted by Exchange and replaced with your Exchange calendar and contact information. If you use MobileMe, the Exchange calendars will appear in the listing of Calendars separate from MobileMe calendars.

1. From the home screen, choose Settings, then Mail, Contacts, Calendars, then Add Account.
2. Choose Exchange.
   
   
   
   
3. Enter your Email address, Password, and a description of the account. Tap Next.
   
   
   
   
4.  In the Server field enter exactivesync2010.utoronto.ca . Keep Domain blank. For Username, enter your UTORid.
   
   
   
   
5. Once the iPhone has confirmed connectivity with the Exchange server, you will be asked which type of folders to synchronize. By default Email, Contacts, and Calendars are selected.

Once you save this information, the device will begin to synchronize. When it is done, your iPhone will be configured for your UTORexchange account.

Once you have registered for the Password Reset tool, you may use it any time you have forgotten your password if you chose either the SMS text message or alternate email address option. If you chose In-Person Only you will need to visit a Help Desk.

Resetting Your Forgotten Password

1.  Go to UTORid Management and select reset your forgotten password under Password and Account Management.
2.  Enter your UTORid and click Next 
   
   
   
   If you chose the Alternate Email Address option, the next screen will ask for a Security Code, which has been sent to your alternate email address (note: this message is valid for 15 minutes). Enter that code in the appropriate field and click Next. If you do not see the messages in your Inbox, check your Spam or Junk folders and mark the message as not spam to prevent it from going to your Spam or Junk folder in the future.
   
   If you chose the SMS - Mobile Phone option, the next screen will ask for the last four digits of your cell phone you provided when setting up for this service. Enter the last four (4) digits and and click Next. You should then see a confirmation that a text message has been sent to your number. You should receive a text message with a security code on your phone.
   
   
   
   Enter that code in the appropriate screen and click Next.
   
   
3. The next screen prompts you to create a new password.  Click Next to submit the password change request.  If there are no errors, you will see a confirmation that your password has been changed. Exit completely from the browser once you are finished.
   
   

You can log in to your UTORexchange account on any web browser using Outlook Web Access.

To log in:

1. Go to owa.utoronto.ca.
2. In the Domain\user name field, type utorarbor\UTORid (where UTORid is your actual UTORid).
3. In the Password field, type your password.
4. Click Log On.

On This Page:

• Description
• Mobile Client Configuration

Description

UTmail+ is the new student mail service at the University of Toronto. It is also the basis for the new @alum.utoronto.ca email service.

For questions about using this service, Microsoft supports a complete Knowledge Base accessible at: help.outlook.com. 

UTmail+ for Mobile and Tablet Devices

iOS — Instructions for accessing your UTmail+ account using an iOS device such as an iPod Touch, iPhone, or iPad.

• iOS 6 and up — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.

• iOS 5 — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.
• Show more Messages on your Device — Instructions to customize how many messages your device will download from the server.

Android — Instructions for accessing your UTmail+ account using a device with the Android Operating System.

• Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Blackberry — Instructions for accessing your UTmail+ account using a Blackberry Device.

• Synchronize Email, Calendar, and Contact on BlackBerry 10— Using Exchange ActiveSync you can synchronize your mail messages, calendar and contacts
• Synchronize Mail Only on BlackBerry 6— Using IMAP you can synchronize your mail messages. Calendar and contacts synchronization is not available on a Blackberry.

Windows Mobile 8.1 — Instructions for accessing your UTmail+ account using a Windows phone.

• Synchronize Email, Calendar and Contacts — Instructions on how to synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Windows RT — Instructions for accessing your UTmail+ account using a Windows RT tablet.

• Synchronize Email, Calendar and Contacts — Instructions on how to synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

Warning: If you proceed with these instructions, any pre-existing local calendar and contact information on the iOS device will be deleted by Exchange and replaced with your Exchange calendar and contact information. If you use iCloud, the Exchange calendar will appear in the listing of Calendars separate from iCloud calendars.

1. From the Home screen, choose Settings, then Mail, Contacts, Calendars, then Add Account.
2. Tap the Exchange option near the top of the list.
3. Enter:
   your Email address: (usually of the form "firstname.lastname@mail.utoronto.ca")
   your Password: your UTORid password
   Description: UTmail+
   
   
   
   
   
4. Your device will attempt to use Autodiscover to fill in your username and server automatically. If it fails, you will be taken to the manual setup screen where you will need to fill in some information (see below). If it succeeds, proceed to step 6.
   
   Tap Next. In the next screen, insert the following:
   
   Server: outlook.office365.com 
   Domain: Leave blank
   Username: (this is the same as your email address and is usually of the form "firstname.lastname@mail.utoronto.ca")
   Password: your UTORid password
5. Tap Next.
   
   
6. Once the iPhone has confirmed connectivity with the Exchange server, you will be asked which type of folders to synchronize. By default Email, Contacts, and Calendars are selected. Tap Save.
7. When you have completed the setup process, your mail and other selected options will begin syncing.

Having problems? Contact the Information Commons Help Desk, 1st floor, Robarts Library  (416 978-4357, help.desk@utoronto.ca).

Note: screen shots are from an iPad.

1. Go to Settings.
   
   
2. Choose Wi-Fi. If your Wi-Fi is turned off turn it on.
3. From the list of available networks select UofT.
4. You will be prompted for your user name and password. Type your UTORid and password in the appropriate fields. Tap Join.
   
   
5. In the Certificate screen, tap Accept. You should now be connected to the Internet.
   
   

If you are having issues connecting, please see the article about verifying your UTORid.

On This Page:

• Description
• UofT
• Windows Setup for UofT
• Mac Setup for UofT
• Other Device / OS setup for UofT
• eduroam
• Wireless Printing
• Troubleshooting and General Information 

Description

There are many wireless networks available on campus. The Help Desk provides support for 2 networks (UofTand eduroam).

The UofT wireless network supports wireless b, g and n and does not require a browser-based login each time you connect. For devices capable of wireless n, it is faster and has increased range. If you have problems setting up and/or connecting to this network, please contact us at 416-978-HELP (4357).

The eduroam network at UofT is intended for visiting scholars from other participating eduroam institutions. U of T faculty and students can log in to eduroam at other universities using their UofT credentials. 

For more details about U of T's wireless networks, including coverage maps, see the UTORcwn web site . 

UofT

The following instructions will provide a step-by-step guide to connect your computer or device.  Please note that the device will be configured with the UTORid and password that was used to set it up, and it is therefore not recommended for shared computers or devices. 

Windows 8 and up
Windows 7 - automatic setup
Windows 7 - manual setup  (use these instructions if you have difficulty with the automatic setup)
Windows Vista
Windows XP

Mac OS X 10.6 and higher

Android 3.0 and higher
iOS (iPhone, iPad, iPod Touch)
BlackBerry 10
BlackBerry 6

Eduroam

eduroam is a wireless network system that provides access to wireless Internet when visiting other participating institutions. Support is available from your home institution. For more general information regarding eduroam (including participating institutions), please visit eduroam.org.

Note: We recommend that UofT faculty, staff and students set up and test their computers prior to travelling to a partner institution. Once it is  set up, you will have wireless access to any eduroam-enabled institution in the world. While at UofT, you should be using UofT's wireless network (UofT).

Connecting from Supported Operating Systems

The following instructions provide a step-by-step guide to connect your computer to eduroam. They are intended for users based at U of T.

Windows 8 and up
Windows 7
Windows Vista
Windows XP

Mac OSX 10.7 and up
Mac OSX 10.6
Mac OS X 10.5 & Older

General Connection Settings

If your device does not use one of the supported operating systems, you may try the general settings provided below.

• Network Format: 802.1.X
• Network Security: WPA2 enterprise
• Authentication (EAP): PEAPv0 (also known as PEAP with MSCHAPv2)
• Approve a certificate from:radius.wireless.utoronto.ca
• Login name: UTORid (where UTORid is your UTORid)
• Password: UTORid password 

Wireless Printing

When you are connected to the University's network (UofT, eduroam, or a wired connection) you can print documents using the Library's printers.

Click here for help setting up and using Wireless Printing.

Troubleshooting and General Information

Campus wireless eligibllity — This article explains who has access to the campus wireless network, as well as information about guest access accounts.

Click here to show all Troubleshooting and General Information articles.

• What is email fraud?
• What effect does it have?
• How can I recognize and avoid phishing scams?
• What UofT is doing to help.
• How to report a suspected phishing website

What is email fraud?

If you use email there's a good chance you have seen fraudulent messages at some point. Email fraud can take many forms, such as requests for help, bogus offers, or requests for personal data.

The messages requesting personal data are typically referred to as phishing scams and can come from sources that appear legitimate, for instance a bank or a trusted institution such as UofT. They attempt to get you to divulge personal information, such as user names, passwords, banking information, etc. They succeed in getting this information if you respond to the emails, or if you log into a website that imitates the legitimate website. They tend to try to instil a sense of urgency by telling you that your account will be deactivated or some other limiting measure will be taken.

What effect does it have?

If you are the victim of such an attack, confidential material in that account is subject to unauthorized access. It is also common for compromised accounts to be used to send unsolicited email to others who may fall victim because they trust messages coming from those accounts. When many accounts from the University are compromised, other institutions may block all email messages coming from UofT in order to protect their own clients.

How can I recognize and avoid phishing scams?

UofT and other legitimate organizations will NEVER send requests for passwords or other personal information via email. If you receive a message requesting your user name or password to any accounts, DO NOT provide it. If the message provides a link to a website, DO NOT click on it. Instead, you should delete these messages.

If you have clicked on a link in a suspicious message, look closely at the URL and make sure you recognize it before continuing. The example below shows how misleading addresses can be formatted:

(Credit: Microsoft Corporation)

If you have provided your login information to such a request, change your password immediately and contact the Help Desk at 416-978-4357 for assistance .

What you can do to help.

Report it!  Instructions on reporting fraudulent websites or forms you are directed to on phishing emails can be found here

What UofT is doing to help.

UofT's weblogin page and UTORid management page have added security. For the weblogin page, there is an Extended Validation (EV) server certificate installed which provides a higher degree of assurance than other certificates. In most cases, a green bar indicates the EV server certificate. Other indicators are described below. If you do not see a key indicator do NOT enter any information. If you are unsure, call the Help Desk for assistance. 

Firefox 25 and higher
The green text indicates the EV server certificate.

Firefox 4.x on Windows 7

Chrome on Windows
The green bar indicates the EV server certificate.

Internet Explorer 11 on Windows
The green bar indicates the EV server certificate.

 Edge on Windows
The green text indicates the EV server certificate.

Firefox 45.x on Mac OS X 10.10.x
The green text indicates the EV server certificate.

Safari 4.x on Mac OS X 10.5.
The green "University of Toronto" indicates the EV server certificate.

Chrome 49.x on Mac OS X 10.10.x
The green bar indicates the EV server certificate.

For further information on this subject, please consult the following websites:

• Recognize phishing scams and fraudulent e-mails (Microsoft Corporation)
• Phishing or Brand Spoofing (Royal Canadian Mounted Police)
• Internet Crime Prevention Tips (Federal Bureau of Investigation)

We regularly see fraudulent emails from parties claiming to represent the University requesting that you reply with your user name and password, or that you verify these at a fraudulent website (sometimes this will look like a link to a legitimate website, but the link points to something else). We will never request that you send us your password by email.

Often these emails can be spotted because they use phrasing that seems out of place (TORONTO University instead of University of Toronto), poor grammar, and a number of typos. This is not always the case. As a general rule: Never provide usernames (UTORid), passwords or any other personal information by email. This is not specific to UofT; banks and other institutions will never request that you send them an email containing your password. If you have concerns about the validity of a request you can forward the email to help.desk@utoronto.ca or call us at 416-978-HELP (416-978-4357). 

Never use your UTORid and Password on a site that you are not 100% sure is a legitimate U of T website. The best way of making sure you are at a U of T site is to start at www.utoronto.ca and search for the desired content there - for instance if you search for "UTORmail quota" from U of T the first result will be one of the Information Commons Help Desk Knowledge Base (this website) - from there you will find instructions to get to the page you need. Personal Information like username and passwords should only be entered on on known websites and these websites should be secure. Secure websites are preceeded by the prefix HTTPS insteat of just HTTP.  When you are on a secure website you should see a little padlock icon either in the address bar, just above it, or on the lower right corner of your browser window where it looks like this:

U of T's websites are also verified as secure by third-party EV (extended verification) providers. Web browsers will disply display text in green or in a green background. Different browsers will look slightly different. 

For more information about Phishing Wikipedia has a fairly up to date look -  http://en.wikipedia.org/wiki/Phishing  

To change the ownership of a shared UTORexchange mailbox, the current owner should:

1. Contact Robarts Reader Registration at reader.reg@utoronto.ca to transfer ownership of the shared mailbox over to the new owner.

2. Once the shared mailbox owner has been updated by Reader Registration, please send an email request to help.desk@utoronto.ca and state:  I am the owner of this mailbox and I want the new owner to be new owner to be:   UTORid of new owner

Please note the new owner must have an account on the UTORexchange server.  Migration instructions can be found here.

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

Hours: October 1, 2015 - April 30, 2016

Summer Hours: May 1, 2016 - September 4, 2016

Other U of T Help Desks

Scarborough Campus — The UTSC Help Desk provides help tailored to students, staff, and faculty at the Scarborough Campus.

Mississauga Campus — The UTM Help Desk provides help tailored to students, staff, and faculty at the Mississauga Campus.

If you want to change your individual email address (firstname.lastname@mail.utoronto.ca OR firstname.lastname@utoronto.ca), you will be able to change the firstname part only.

Email addresses at the University of Toronto fall into three categories: individual, departmental and non UTmail+/UTORexchange/UTORmail. Individual accounts are those consisting of firstname.lastname@mail.utoronto.ca OR firstname.lastname@utoronto.ca. Departmental accounts can be anything@utoronto.ca. Non-UTmail+/UTORexchange/UTORmail accounts do not end in @mail.utoronto.ca OR @utoronto.ca (e.g. yourname@xyz.utoronto.ca). If your email is a UTmail+/UTORexchange/UTORmail account, read the appropriate section below. Otherwise, contact your local IT support for help with your non-UTmail+/UTORexchange/UTORmail accounts.

Important note: An email address change is, in practice, a replacement of your old account. This means that any messages sent to your old address will be returned to the sender. Also, since your previous address will become available for others to use it is possible that someone with the same last name can claim the old address and receive mail intended for you. It is the responsibility of the email user to inform all of their correspondents of any email address change. Any email address changes submitted take until the next day to be implemented.

Individual accounts
Individual email accounts have the form of firstname.lastname@mail.utoronto.ca OR firstname.lastname@utoronto.ca (e.g. jane.smith@mail.utoronto.ca OR jane.smith@utoronto.ca). These accounts can have the firstname of the address changed only. For example, jane.smith@mail.utoronto.ca to j.smith@mail.utoronto.ca OR jane.smith@utoronto could be changed to j.smith@utoronto.ca. To change the first part of your e-mail address go to the UTORid Change your e-mail address website.

If you have changed your last name legally, then you must register this change with the University. If you are a student, you need to change it with ACORN. If you are a member of staff or faculty, you should contact Human Resources. After you have changed your name in the University records, you can send a request to help.desk@utoronto.ca to have your email address changed. Be sure to include your UTORid and/or library number with the request to assist the Help Desk staff in processing your request.

Departmental address
Departmental addresses are used by academic departments, student groups and others (e.g. information.chemistry@utoronto.ca).  These accounts can be changed to anything else (e.g. cheminfo@utoronto.ca) considered reasonable by the department. That change can be performed at the change UTORid e-mail address website.

Non UTmail+/UTORexchange/UTORmail accounts
If your email address does not end in @mail.utoronto.ca OR @utoronto.ca, it is a departmental account (e.g.,an email address that ends in @something.utoronto.ca or @name.toronto.edu – for example: @math.toronto.edu, @cs.toronto.edu, @psych.utoronto.ca, etc.). You should contact your local IT support for changes to this account.