The University of Toronto Blackboard/Portal supplements your courses with course material, email, discussions and more.  Blackboard/Portal is powered by Blackboard Learn.

On this Page

Blackboard/Portal Help

• My course does not appear when I am logged in
• I am not receiving emails from my instructor
• Additional Blackboard help and contact information

Accessing Blackboard/Portal

• Logging In
• What is my UTORid and password?
• Why can I not log on to Blackboard with my UTORid?

Blackboard/Portal Help

User support for Blackboard is managed by the Center for Teaching Support & Innovation. For Blackboard users support contact information, please see below.

My course does not appear when I am logged in

There are four basic reasons why a course will not appear:

• You may not be registered for the course in ACORN. Check ACORN or with your registrar to confirm you are registered.
• If you have just recently registered in the course, it will not appear until the database is updated, which happens overnight.
• The course may not be offered on Blackboard this session.
• The instructor may not have made the course available yet. Confirm with your instructor that the course is available to students.

I am not receiving emails from my instructor

To receive emails from Blackboard you must have entered a University email address with ACORN. Acceptable email addresses will end in @mail.utoronto.ca, @utoronto.ca, @toronto.edu, or @department.utoronto.ca (e.g. @physics.utoronto.ca). To set the email address, log in to ACORN and click Personal Information > Email. If that email does not conform to the standards above, click Edit and enter an appropriate email address.

Additional Blackboard help and contact information

Further information on using Blackboard is available on the Portal Information and Help page. Additional help relating to the use of Blackboard may be obtained by emailing portal.help@utoronto.ca .

Accessing Blackboard/Portal

You use your UTORid and password to access Blackboard. Support for the UTORid and password is provided by the Help Desk.

Logging In

The Blackboard address is https://portal.utoronto.ca. Log in using your UTORid and password.

What is my UTORid and password?

The UTORid is your key to a number of University of Toronto services, including access to your course on Blackboard. To obtain a UTORid, you first need to obtain a TCard from a TCard Office. Your UTORid is printed on the TCard. If you are a new student, you should receive a printout that shows you how to activate your UTORid. If you are a returning student, refer to the "Forgotten UTORid password" article if you have forgotten your password.

Why can I not log onto the Blackboard with my UTORid?

• Ensure that the Caps Lock is not on. Then re-type your password.
• You may not have activated your UTORid. See the UTORid activation article for instructions.

If you have a blank space in your first name, the system will only display the part of your first name before the blank character. This does not mean that the University has your official name incorrect; this is just how the system will display your name. As long as your registrar has your correct name, that name will appear on your degree as well as on your transcript. You can check this by logging into ACORN.

For example, if your name is Mary Ann James (and your first name is Mary Ann), then the name that displays upon activation of your UTORid will be "Mary James". However, as long as your name appears as "Mary Ann James" on ACORN, the University has the correct official name.

You can reset your ACORN PIN online by going to the ACORN webpage, clicking Login to ACORN, choosing Maintain your PIN and choosing Change your PIN. If this does not work, you must contact your Registrar.

If you are unsure who your Registrar is, look through the list of Registrars on the Student Life site to locate your registrar's contact information under your college or faculty.

The Information Commons Help Desk can only help you with web browser problems when accessing ACORN. If you have any other questions regarding courses or other academic matters, please contact your Registrar.

For general information about ACORN, see the ACORN website.

On This Page:

• Description
• Getting Your UTORid Account
• UTORid Password Management
• UTORid Service Eligiblity
• Services Utilizing UTORid
• Additional Accounts at U of T

Description

The UTORid grants you access to many University of Toronto services. This page will provide information on managing and using your UTORid. Additional support regarding your UTORid can be provided at our Help Desk.

Getting Your UTORid Account

Getting a UTORid — This article outlines how to get a UTORid, depending on how you are affiliated with U of T.

What is my UTORid? — This article shows you how to locate your UTORid.

Activate your UTORid — This article outlines how to activate your UTORid.

Click here to show all UTORid account articles.

UTORid Password Management

IMPORTANT: Set up your options for the new UTORid password reset tool — This article provides instructions on setting up options for the UTORid password reset tool.

Forgotten UTORid password — This article provides possible solutions when you have forgotten your UTORid password.

Reset your UTORid password — Once you have set up the password reset tool, you can reset your UTORid password if you have forgotten it.

Change your contact option for the Password Reset Tool — If you chose SMS text message or alternate email, you can change this to a different option yourself.

Click here to show all Password Management articles.

UTORid Service Eligiblity

Depending on your affiliation with the University (Undergraduate Student, Graduate Student, Faculty, Alumni, etc) you will be eligible different services which use the UTORid as login credential.

Click here for a table outlining who is eligible for what services.

Services Utilizing UTORid

Below is a list of the services that require a UTORid and password. However, you may not be eligible for all of these services.

UTmail+ — UTmail+ is the student email and calendar service at the University of Toronto. The service is powered by Microsoft’s Office 365 platform and supports integrated email, calendaring, contacts and task lists.

UTORexchange — UTORexchange is the University's institution-wide email and calendaring system for faculty and staff. This service provides seamless integration of email, webmail, and calendaring.

UTORmail — UTORmail is one of the email services at the University of Toronto for staff and faculty.

Blackboard/Portal — The Portal is the place for students and faculty to access course material.

Computer access on campus — Computer Access Facilities are located in many libraries around campus. They offer workstations with full Internet access.

Wireless internet access — The campus wireless network (UTORcwn) provides wireless internet access around campus. 

UTORweb — UTORweb provides space on U of T's web server for personal webpages, pictures, word-processing documents, etc. You can use it to share documents with others, or you can use it as a way to save and access documents from any computer connected to the Internet.

Library online resources — U of T has subscriptions to many electronic resources, which you can access with your UTORid or library barcode.

UTORvpn — Access to certain resources is restricted to computers connected on the UofT campus network. To allow access to these resources from outside the campus network, faculty, staff, and graduate students can use the UTORvpn (Virtual Private Network) service.

Additional Accounts at U of T

Note: The Help Desk does not provide support for the types of accounts listed below.

ACORN — ACORN accounts are used for course selection and academic and financial records. Help with ACORN (including PIN resets) may be obtained through your registrar's office.

Department-specific accounts — These accounts may be used for departmental resources. For information on these accounts, please contact your department.

If you are not receiving email there is a simple troubleshooting process you can follow to attempt to solve the problem.

First, test whether or not the problem is with your account. To do this, open a web browser and go to webmail.utoronto.ca. If your browser is unable to reach webmail.utoronto.ca you may be experiencing an Internet service problem, in which case, you would need to contact your Internet Service Provider. If you are able to use web interface then you may be having a problem with your email client, or a problem with your account.

Email Client Problem

Are you using an email client?
Email clients (such as Windows Mail, Mac Mail or Thunderbird) are programs designed to access email. Unfortunately any error in configuration can lead to problems accessing your messages.

Does your mail client give you an error?
If you are not experiencing a problem in webmail then it is likely you either have out-of-date software which is incompatible with our email system, or the software is configured incorrectly. For a list of supported software as well as setup instructions refer to the UTORmail services article . Click the link for the program you are using, then click the Setup link in the Setup section. Compare your settings to those in the instructions and make sure they match.

If you are using supported software but are unable to reconcile your error, contact us at (416)978-HELP (4357).

Account Problem

Quota or forwarded email

Are you able to access old messages but are not receiving new ones?
Often this is due to an account being over quota, or having forwarding set up. You may check these by logging in to the UTORid 'get information' page . Check the box marked Show current sizes of your UTORmail folders. At the bottom of the page it indicates your total usage and what your quota is in red beside You can use up to.  If you see a line which reads all mail for (insert your email address here) is being redirected to (insert other email address here), your emails are forwarding and will not be stored in your inbox.

In Webmail you must click purge deleted in the upper right hand corner or empty trash for an email to be properly deleted. It can take up to 30 minutes to begin receiving new messages after you drop below your quota. Held messages may take longer. The UTORmail system stores messages for up to 3 days if you are over quota; anything older than that will result in a bounce back.

Messages flagged as spam
Look in your junk-mail folder (which can be accessed via the folders link at the top of the website) in case your messages are coming in but have been flagged as spam.

Professors/TAs cannot email you
If professors /TAs are unable to email you, log into www.acorn.utoronto.ca and make sure the correct email address is listed under Personal Information. If it isn't, go to Display and Update Email Address to correct it. It must be a UofT email address.

Reply-to settings
If people are replying to your messages you could have the wrong reply-to address set up in Webmail. Click on options, then Personal Information and check what you have listed as your From: address and Reply-to: address. When someone replies to an email the email will be sent to the listed Reply-to: address. If none is listed then it will be sent to your From: address. 

If none of the above solves your problem contact us at (416)978-HELP (4357).

The Information Commons can assist you with with formatting your thesis in Microsoft Word and converting it to a PDF. You can make an appointment by calling 416-978-4292. You can also send a copy of your thesis with a description of the problem to digital.studio@utoronto.ca and a staff member will attempt to resolve the issue and send a revised copy back within 24 hours.

If you are submitting your thesis to the ProQuest Digital Library Repository, and are having problems, you can submit a question to them through their Support and Training page.

If you are submitting your thesis through TSpace and are having problems, see the TSpace help page. If your problem is still unresolved, you can contact Xiao Feng Zhao at 416-946-0114 or xiaofeng.zhao@mail.utoronto.ca .

If you have not already done so, problems sending e-mail from home computers are often resolved by configuring secure mail settings.

If the instructions above do not resolve the problem, please contact your Internet Provider support for further assistance.

Although Mac Mail can be used with UTORexchange, Outlook is the preferred email client.

1. Click Mail in the dock or double-click the Mail icon in your Applications folder.
2. If you do not have an existing email account set up in Mac Mail, you will be presented with a welcome screen. If there is an exisiting email account set up already, click on Mail, then Preferences. In the window that appears click on Accounts. Then click on + located on the bottom left corner. 
3. Choose Exchange, then click Continue.
   
   
   
   
4. Type your Name, Email Address and Password. Click Continue.
   
   
   
   
5. Mail will search for the mail server. You will see a notification that it failed. Click Continue.
   
   
   
   
6. In the next screen, insert the following:
   • User Name: your UTORid
   • Password: UTORid password
   • Server Address: ews2010.utoronto.ca/EWS/Exchange.asmx
   
   
   
   Click Continue. Mail will check the connection to the mail server. This may take a few minutes. When it's done, it will show the Account Summary screen
   
   
7. Click Continue. In the next screen, place checkmarks beside Contacts and Calendar if you wish to set them up for UTORexchange automatically. Click Done.
8. Mail will open showing the Inbox. It will begin to import all your UTORexchange folders and messages. This may take a while.

Although Mac Mail can be used with UTORexchange, Outlook is the preferred email client.

1. Click Mail in the dock or double-click the Mail icon in your Applications folder.
2. If you do not have an existing email account set up in Mac Mail, you will be presented with a welcome screen. If there is an exisiting email account set up already, click on Mail, then Preferences. In the window that appears click on Accounts. Then click on + located on the bottom left corner. 
3. Choose Exchange, then click Continue.
   
   
   
   
4. Type your Name, Email Address and Password. Click Continue.
   
   
   
   
5. Mail will search for the mail server. You will see a new window with a notification that it failed. Enter your UTORid in the User Name field.
   
   
   
   
   Click Sign In. Mail will check the connection to the mail server. This may take a few minutes. When it's done, it will show the Account Summary screen
   
   
6. Click Continue. In the next screen, place checkmarks beside Contacts and Calendar if you wish to set them up for UTORexchange automatically. Click Done.
7. Mail will open showing the Inbox. It will begin to import all your UTORexchange folders and messages. This may take a while.

On This Page:

• Description
• Migration
• UTORexchange for desktop clients
• UTORexchange for mobile and tablet devices
• Help with UTORexchange

Description

UTORexchange is an integrated system combining one's email, calendar, and address book. It is only avalable to U of T faculty and staff. Listed below are several aspects of UTORexchange that are supported by the Information Commons Help Desk.

Migration [Migration is currently unavailable]

Migration — Access to UTORexchange requires users to migrate their existing UTORmail account.

UTORexchange for Desktop Clients

Windows

Outlook 2016 — Outlook 2016 is the most recent email client included with the Microsoft Office 2016 suite for Windows.

Outlook 2013 — Outlook 2013 is the email client included with the Microsoft Office 2013 suite for Windows.

Outlook 2010 — Outlook is one of the principle desktop clients for UTORexchange.

Outlook 2007 — Outlook is one of the principle desktop clients for UTORexchange.

Mac

Outlook 2016 — Outlook 2016 is a UTORexchange desktop client for Mac users.

Outlook 2011 — Outlook 2011 is a UTORexchange desktop client for Mac users.

Mac Mail is a UTORexchange desktop client for Mac users.

• Mac Mail 9
  
• Mac Mail 7 / 8
• Mac Mail 6

Other

Outlook Web Access (OWA) — OWA is the browser interface that allows UTORexchange users to access their accounts from any web browser.

Thunderbird (IMAP) — IMAP configuration is also available to access UTORexchange. However, this will only allow access to your email (no integration with UTORexchange calendars or address books)

UTORexchange for Mobile and Tablet Devices

iOS — Instructions for accessing your UTORexchange account using an iOS device such as an iPod Touch, iPhone, or iPad.

• iOS 6 and up — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.
• iOS 5 — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTORexchange messages, calendars, and contacts with your mobile device.

Android — Instructions for accessing your UTORexchange account using a device with the Android Operating System.

• Android 5.x — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTORexchange messages, calendars, and contacts with your mobile device.
• Android 4.x — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTORexchange messages, calendars, and contacts with your mobile device.

Blackberry — Instructions for accessing your UTORexchange account using a Blackberry Device.

• Synchronize Email, Calendar and Contacts on OS 10— Anyone who wishes to receive UTORexchange email on their Blackberry OS 10 can set it up using Microsoft Exchange ActiveSync.
• Synchronize Email on OS6 — Anyone who wishes to receive UTORexchange email on their Blackberry can use the University's Blackberry Enterprise Server (BES).

Windows RT — Instructions for accessing your UTORexchange account using a Windows RT tablet.

• Synchronize Email — Instructions on how to synchronize your UTORexchange messages with your mobile device.

Help with UTORexchange

Recovering Deleted Messages
Please note that the mail administrators cannot restore UTORexchange folders. If you need to recover deleted messages, you should use the Recover Deleted Items feature available in Outlook on a Windows machine, or in the web interface. The articles below provide instructions on using the feature. If you have problems using it, contact your local IT support person, or one of the Help Desks .

• UTORexchange and recovering deleted items in Outlook 2010/2013
• UTORexchange and recovering deleted items in Outlook 2007
• Recovering deleted messages in OWA (web access).

Other mail clients such as Thunderbird, Outlook for Mac and Entourage do not allow email recovery. Use the OWA web access instead.

UTORexchange Calendar — In addition to basic calendaring features, UTORexchange Calendars allow for sharing of calendars, setting up meetings, and managing resources.

Shared Mailboxes on UTORexchange — Shared mailboxes fill the role of departmental email accounts under UTORmail. Existing departmental email accounts may be migrated to become UTORexchange Shared Mailboxes.

• What is email fraud?
• What effect does it have?
• How can I recognize and avoid phishing scams?
• What UofT is doing to help.
• How to report a suspected phishing website

What is email fraud?

If you use email there's a good chance you have seen fraudulent messages at some point. Email fraud can take many forms, such as requests for help, bogus offers, or requests for personal data.

The messages requesting personal data are typically referred to as phishing scams and can come from sources that appear legitimate, for instance a bank or a trusted institution such as UofT. They attempt to get you to divulge personal information, such as user names, passwords, banking information, etc. They succeed in getting this information if you respond to the emails, or if you log into a website that imitates the legitimate website. They tend to try to instil a sense of urgency by telling you that your account will be deactivated or some other limiting measure will be taken.

What effect does it have?

If you are the victim of such an attack, confidential material in that account is subject to unauthorized access. It is also common for compromised accounts to be used to send unsolicited email to others who may fall victim because they trust messages coming from those accounts. When many accounts from the University are compromised, other institutions may block all email messages coming from UofT in order to protect their own clients.

How can I recognize and avoid phishing scams?

UofT and other legitimate organizations will NEVER send requests for passwords or other personal information via email. If you receive a message requesting your user name or password to any accounts, DO NOT provide it. If the message provides a link to a website, DO NOT click on it. Instead, you should delete these messages.

If you have clicked on a link in a suspicious message, look closely at the URL and make sure you recognize it before continuing. The example below shows how misleading addresses can be formatted:

(Credit: Microsoft Corporation)

If you have provided your login information to such a request, change your password immediately and contact the Help Desk at 416-978-4357 for assistance .

What you can do to help.

Report it!  Instructions on reporting fraudulent websites or forms you are directed to on phishing emails can be found here

What UofT is doing to help.

UofT's weblogin page and UTORid management page have added security. For the weblogin page, there is an Extended Validation (EV) server certificate installed which provides a higher degree of assurance than other certificates. In most cases, a green bar indicates the EV server certificate. Other indicators are described below. If you do not see a key indicator do NOT enter any information. If you are unsure, call the Help Desk for assistance. 

Firefox 25 and higher
The green text indicates the EV server certificate.

Firefox 4.x on Windows 7

Chrome on Windows
The green bar indicates the EV server certificate.

Internet Explorer 11 on Windows
The green bar indicates the EV server certificate.

 Edge on Windows
The green text indicates the EV server certificate.

Firefox 45.x on Mac OS X 10.10.x
The green text indicates the EV server certificate.

Safari 4.x on Mac OS X 10.5.
The green "University of Toronto" indicates the EV server certificate.

Chrome 49.x on Mac OS X 10.10.x
The green bar indicates the EV server certificate.

For further information on this subject, please consult the following websites:

• Recognize and Report Email Phishing Scams (Microsoft Corporation)
• Phishing or Brand Spoofing (Royal Canadian Mounted Police)
• Internet Crime Prevention Tips (Federal Bureau of Investigation)

1. If you are using Thunderbird for the first time, you may see the Import Wizard window. Select Skip this and use my existing email. You should then see the Mail Account Setup window. If you don't, you can add a new account by going to File > New > Existing Mail Account.
2. Type your full name under Your name.
   
   
3. Type your email address under Email address (Note: do not enter your password at this time).Click Continue.
4. Thunderbird will gather information and display some default settings (see image below).
   
   
   
   These settings must be changed.
   
   • Beside Incoming:
     • choose IMAP
     • Under Server hostname, type eximap.utoronto.ca
     • Under Port, type 993
     • Under SSL, choose SSL/TLS
     • Under Authentcation, choose Normal password
       
   • Beside Outgoing:
     • Under Server hostname, type exsmtp.utoronto.ca
     • Under Port, type 587
     • Under SSL, choose STARTTLS
     • Under Authentcation, choose Normal password
   • Change Username to your UTORid (all lowercase)
5. Click Re-test .

6. Click Done.

7. Click on your Inbox in the Thunderbird window. You will be prompted for your password. Enter it and click OK.

Regarding deleted emails: by default Thunderbird moves deleted emails to the local Trash folder. This folder is not accessible from Webmail.

Further settings are required for optimum performance using Thunderbird for UTORexchange.

Note: These are the recommended settings for ensuring the smoothest experience in using Thunderbird for UTORexchange.

1. Open Tools>Account Settings and under the UTORexchange account, click Server Settings
2. Click Advanced.
   
   
3. In the new window, uncheck Show only subscribed folders, then click OK to return to Server Settings
   
   
4. On the left hand side, go to Syncronization & Storage, and uncheck Keep messages for this account on this computer.
   
   
5. Click OK to save the settings.
6. Click Get Mail and enter your password. You can have Thunderbird remember your password by clicking Use Password Manager to remember this password

Further settings are required after Thunderbird has downloaded all your emails and you can see all your email folders.

Note: These are the recommended settings for how Thunderbird deals with deleted message. Without these settings, you can have future quota problems. As well, if you use both Thunderbird and OWA (or Outlook/Entourage), messages you deleted in Thunderbird may still showing up in OWA. Alternative methods of handling deleted items can be found by reading Thunderbird UTORexchange: setup options for deleted emails.

1. Open Tools>Account Settings and under the UTORexchange account, choose Server Settings. You should see Thunderbird's default settings:
   
   
2. Under Server Settings, find the line that says When I delete a message: and select Move it to this folder. Select Deleted Items from the drop-down menu.
3. Put a checkmark next to Clean up ("Expunge") Inbox on Exit and click OK to save settings.
4. If you choose to leave Thunderbird open continuously on a computer and use OWA/Outlook/Entourage on another computer, remember to go to File>Compact Folders before using OWA/Outlook/Entourage. If you don't you will still see your deleted or moved messages in their original folder when logging in to OWA/Outlook/Entourage.
5. Your deleted emails will be in Deleted Items and accessible from Thunderbird or any other email software. In order to empty Deleted Items, simply right-click on it and choose Empty Trash.

Thunderbird saves sent emails in a different folder than Outlook/Entourage/OWA. If you wish all sent emails to be saved in the same location, Sent Items folder, follow the steps below.

1. Go to Tools menu and choose Account Settings...
2. On the left side of the window, choose Copies & Folders under your account.
3. On the right side of the window, under When sending messages, automatically: you should see Place a copy in:
   
   
4. Select Other and select your email account. You should see a list of folders, including Sent Items. Choose Sent Items.
   
   
5. Click OK to save settings.

Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

Set up Thunderbird

1. If you are using Thunderbird for the first time, you may see the Import Wizard window. Select Skip this and use my existing email. You should then see the Mail Account Setup window. If you don't, you can add a new account by going to File > New > Mail Account.
2. Type your full name under Your name.
   
   
   
3. Type your email address under Email address (usually of the form "firstname.lastname@mail.utoronto.ca").
4. Click Continue.
5. Thunderbird will gather information and display some default settings.
   Some settings must be changed. Make sure you have the following:
   
   • Username:  this is the same as your email address (usually of the form "firstname.lastname@mail.utoronto.ca") 
   • Beside Incoming:
     • Type outlook.office365.com
     • Choose IMAP
     • Type 993
     • Choose SSL/TLS
     • Choose Normal password
   • Beside Outgoing:
     • Type smtp.office365.com
     • Type 587
     • Choose STARTTLS
     • Choose Normal password
6. Your settings should look similar to this:
   
   
7. Click Re-test .
8. Click Done.

Regarding deleted emails: by default Thunderbird moves deleted emails to the local Trash folder. This folder is not accessible from the online interface.

Further settings are required for optimum performance using Thunderbird for UTmail+.

Note: These are the recommended settings for ensuring the smoothest experience in using Thunderbird for UTmail+.

1. By default the Tools menu is hidden. To see the Tools menu, right click on the Menu toolbar and select Menu Bar OR you can click on your UTmail+ account name on the left side and then click View Settings For This Account on the right side.
2. Click Server Settings
3. Click Advanced.
   
   
4. In the new window, uncheck Show only subscribed folders, then click OK to return to Server Settings.
   
   
5. From the left-hand side menu, select Outgoing Server (SMTP). From here, select the smtp.office365.com server and click Edit.
6. In the new screen, enter the following information:

• Server Name: smtp.office365.com (this information is probably already there)
• Port: 587
• Connection Security: STARTTLS
• Authentication Method: Normal Password
• Username: this is the same as your email address (usually of the form "firstname.lastname@mail.utoronto.ca").

1. Click OK to get back to Account Settings.
2. Click OK to save the settings.
3. Restart Thunderbird and then click Get Mail.

Further settings are required after Thunderbird has downloaded all your emails and you can see all your email folders.

Note: These are the recommended settings for how Thunderbird deals with deleted message.

1. Open Tools > Account Settings and under the UTmail+ account, choose Server Settings. You should see Thunderbird's default settings.
2. Under Server Settings, find the line that says When I delete a message: and select Move it to this folder. Select Deleted Items from the drop-down menu.
   
   
3. Your deleted emails will be in Deleted Items and accessible from Thunderbird or any other email software, as well as on the online interface. In order to empty Deleted Items, simply right-click on it and choose Empty Trash.

Thunderbird saves sent emails in a different folder than the online interface mail.utoronto.ca. If you wish all sent emails to be saved in the same location, Sent Items folder, follow the steps below.

1. Go to Tools menu and choose Account Settings...
2. On the left side of the window, choose Copies & Folders under your account.
3. On the right side of the window, under When sending messages, automatically: you should see Place a copy in:
4. Select Other and select your email account. You should see a list of folders, including Sent Items. Choose Sent Items.
   
   
5. Click OK to save settings.

If you upgraded from a previous version of Outlook, your settings should import into Outlook 2016 and you will just have to log in after opening the program.

If you are not upgrading from an older version of Outlook, you will have to set up your email account when opening Outlook 2016 for the first time.

1. Start Outlook. In the Welcome screen, click Next.
2. In the Add email screen, select Yes, then click Next.
3. Type your name, email address and password in the appropriate fields and click Next.
   
   
   
   
   
4. In the login screen type your username (this is the same as your email address and is usually of the form "firstname.lastname@mail.utoronto.ca") Enter your password and click OK.
   
   
   
   
5. Click Finish. Outlook will begin to import your email. You may need to wait a short time before seeing any of your messages.

On This Page:

• Description
• Setup for Windows Mail Clients
• Setup for Mac Clients

Description

This page provides links to instructions on setting up UTmail+ on some popular desktop email applications.

For questions about using this service, Microsoft supports a complete Knowlege Base accessible at: help.outlook.com

Setup for Windows Clients

Windows Mail (Windows 10) - Windows Mail is the email client included with the Windows operating system.This article will walk you through configuring Windows Mail on a Windows 10 maching for UTmail+.

Outlook 2016 (Exchange) — Outlook 2016 is the email client included with the Microsoft Office 2016 suite for Windows (available for free with your UTmail+ account). This article will walk you through configuring Outlook 2013 for UTmail+.

Outlook 2013 (Exchange) — Outlook 2013 is the email client included with the Microsoft Office 2013 suite for Windows. This article will walk you through configuring Outlook 2013 for UTmail+. 

Outlook 2010/2007 (Exchange) — Outlook is the email client included with the Microsoft Office productivity suite for Windows. This article will walk you through configuring Outlook 2010/2007 for UTmail+.

Outlook 2007 (IMAP) — Outlook 2007 users who have already configured an Exchange account in Outlook will want to add UTmail+ as an IMAP account to access both simultaneously. Note that for most users, the above (Exchange) setup instructions are preferred.

Thunderbird — Thunderbird is the email client released for free by Mozilla. This article will walk you through configuring Thunderbird on Windows for UTmail+.

Setup for Mac Clients

Outlook 2016 — Outlook 2016 is the email client included with the Microsoft Office 2016  productivity suite for Mac OSX (available for free with your UTmail+ account). This article will walk you through configuring Outlook 2016 for UTmail+.

Outlook 2011 — Outlook 2011 is the email client included with the Microsoft Office 2011 productivity suite for Max OSX. This article will walk you through configuring Outlook 2011 for UTmail+.

Apple Mail 7 and up — Apple Mail is the email client included with Mac OSX. This article will walk you through configuring Apple Mail 7 and up for UTmail+.

Apple Mail 4/6 — Apple Mail 4 is the email client included with the Mac OSX 10.6 Snow Leopard operating system and Apple Mail 6 is the email client included with the Mac OSX 10.8 Mountain Lion operating system. This article will walk you through configuring Apple Mail 4 and 6 for UTmail+.

Thunderbird 24 — Thunderbird 24 is the email client released for free by Mozilla. This article will walk you through configuring Thunderbird on Mac OSX for UTmail+.

If you are a currently registered student, faculty or staff member, you may be eligible for a free, 50 MB personal website through the UTORweb service. See our article about Web space setup.

Recognized Campus Group
Recognized Campus Groups (recognized by Student Life via Ulife), Course Unions and Student Societies can apply for web space through Ulife online. ULife currently provides access to a Wordpress platform. The contact person for your group may apply for this service by following these steps:

1. Log into Ulife.
2. Click on the My Groups button.
3. Select the appropriate group, and then click on the Request Group Services menu item.

After approval of the web space request, a follow-up email will be sent containing additional information on accessing WordPress or other changes that may be required. Please visit Student Life Campus Club Services for more details. Only the Group Leaders designated by the Main Contact person as Executive and Signing Officer may access the web space service. Please direct any questions regarding your group's Web Space to groups@mail.studentlife.utoronto.ca.

Departments and Associate Groups
If your website is being created for faculty, an academic or administrative department, or an associate group (not a student group) you should go to the UTORinfo website for more information. This service provides up to 100MB of storage for free; more storage is available on a paid basis.

On This Page:

• Description
• Getting connected at U of T
• Web Space (UTORweb)

Description

Internet and connectivity at U of T covers many different services, including connecting to the internet when on campus and while visiting other universities, as well as accessing restricted U of T online resources when off campus. The Help Desk may not support all of these services.

Getting Connected at U of T

Wireless access at U of T — This section contains information about connecting to wireless networks (UofT, and eduroam), configuring wireless printing, as well as general information and resources for troubleshooting wireless connection issues.

Wired access at U of T — This section directs you to resources for getting help with residence and departmental connectivity.

Off-campus access with U of T — This section contains information on accessing restricted University websites when away from the university; as well as how to access the internet at other universities using eduroam.

Web Space 

UTORweb — UTORweb provides faculty and active staff and students with space to host a personal website or store files.

Student Group Websites— This page provides information on what resources are avaiable to students including Web pages and other internet services.

Departmental Websites — This article provides information on how to create a departmental website.

On This Page:

• Description
• Help Desks  
• Web Space
• Departmental IT Support  

Description

Support for computing services at U of T is available from different departments within the university. This is an introduction to the principle resources relating to computing services at U of T. Certain departments cover specific areas of expertise or specific clientele.

Help Desks

St. George Campus — The St. George Campus Help Desk is located on the first floor of Robarts Library. It primarily provides help with UTORid accounts, U of T email services, the campus wireless network, as well as answering general inquiries about computing services at U of T. See the Help Desk Hours of Service.

Scarborough Campus — The UTSC Help Desk provides help tailored to students, staff, and faculty at the Scarborough Campus.

Mississauga Campus — The UTM Help Desk provides help tailored to students, staff, and faculty at the Mississauga Campus.

Web Space

UTORweb — UTORweb provides faculty and active staff and students with space to host a personal website or store files.

Student Group Websites— This page provides information on what resources are avaiable to students including Web pages and other internet services.

Departmental Websites — This article provides information on how to create a departmental website.

Departmental IT Support

Information + Technology Services — I + TS is the overarching department responsible for IT services at U of T.

Discovery Commons (Faculty of Medicine) — Discovery Commons provides support to Faculty of Medicine faculty, staff, and students, with particular emphasis on Faculty of Medicine specific resources.

Education Commons (OISE) — The Education Commons provides support to OISE faculty, staff, and students and faculty with particular emphasis on OSIE specific resources.

There are 2 ways to add money to your TCard, depending on what you plan to use it for:

1. Cash-to-card machines allow you to add money to your TCard and are located across campus. Money added to your TCard using the cash-to-card machines can be used to pay for photocopies, computer printing, laundry services, and vending services. A list of cash-to-card machine locations, is available on the Library website.
   
   
2. TCard+ is a new way to pay for other items on campus (such as at food locations and at the University Bookstore ). Funds for these locations must be added online at the Meal Plan purchase page or in person at  214 College St., Suite 203. Full details are on the Food Services website.

On This Page:

• Description
• Library Computing Facilities
• Other Computing Facilities

Description

The Information Commons (IC) maintains computers within the Computer Access Facility on the first floor of the Robarts Library as well as at other libraries on campus. The IC also provides other computer-based services such as event recording (Media Production) and distribution (Media Distribution).  The Information Commons Help Desk provides help with accessing the computing facilities at the Robarts Library. 

Library Computing Facilities

Live Computer Availability
If you are looking for an available Library computer, you can now check our Computer Availability website (http://caf.icicle.utoronto.ca/avail) for up-to-the-minute computer vacancies.

Student, staff and faculty — If you have an ongoing relationship with the University of Toronto, as an active student, active staff, or faculty, you should be able to log in to the Robarts Library computers using your UTORid and password.  If you are unsure, you can always check which services you are eligible for.

Direct borrowers — As a direct borrower, you get access to library computers at the Robarts Library but must use your library card to log in. 

Visitors — Visitors to the Robarts Library can use LIRA workstations using a temporary 24-hour login and password.The LIRA computers are reserved for academic research only. Email, chat, games, gambling, programming and recreational Internet searching are not permitted. Patrons are requested to restrict use to 30 minutes

Printing — The Robarts Library offers printing services on the first and fourth floors.  Printing can be done from any computer in Robarts Library and can be picked up either on the first floor or the fourth floor depending on which printer was selected on the computer. Payment is made using a TCard or a printing card once money is added to the card via one of the cash-to-card machines.  A printing card can be obtained for $5 at the cash-to-card machines (with no balance). Library printers are also accessable from your laptop via wireless printing. Click here for the Wireless Printing Instructions.

Click here to show all Computing Facilities articles.

Other Computing Facilities

Computing Facilities on the St. George Campus — University of Toronto departments, colleges and faculties provide a variety of computer services to its students, faculty, and staff. Restrictions vary from site to site, so read the information carefully to determine whether or not you are eligible to use the facility.