You must modify management groups for the shared mailbox to include people or groups who require delegate access.
When you log into UTORgrouper and go to My Groups, you will see multiple groups for a single Shared Mailbox. The groups have names like mailbox.name-utoronto.ca-FullWithCompose, mailbox.name-utoronto.ca-FullWithComposeNoAutoMap, and mailbox.name-utoronto.ca-Owner.
Each group gives different levels of permissions to the members of that group. See the description below to determine what group a new member should be added to:
- FullWithCompose gives the user the ability to read, delete and change items in the mailbox, as well as to be able to send on behalf of the Shared Mailbox. Using Automap, the Shared Mailbox will automatically appear in Outlook 2016 for Windows for anyone with permissions to it.
- FullWithComposeNoAutoMap allows the user to set up the account as the default or primary account in Outlook.
- Owner can only request to grant or remove people's access to the account.