On This Page:

• Description
• Getting UTmail+
• UTmail+ for Mobile and Tablet Devices (iOS, Android, & Blackberry)
• UTmail+ for Desktop Clients (Windows & Mac)
• General Information
• General Troubleshooting
• User Tips – Additional Services

Description

UTmail+ is the student email and calendar service at the University of Toronto. The service is powered by Microsoft’s Office 365 platform and supports integrated email, calendaring, contacts and task lists.

UTmail+ lets you use a web browser to access your mailbox from any computer that has an internet connection. You can also access UTmail+ through mail clients like Outlook, or mobile devices like iPhone.

Office 365 ProPlus

Included with your UTmail+ account is access to full desktop versions and mobile versions of Microsoft Office. You may run Office on up to 5 machines (Mac or PC). You can also run the Office Mobile Apps (Word, Excel, Powerpoint) on up to 5 mobile devices (on various platforms). More details and installation instructions are available from the Student Advantage and Office 365 ProPlus page.

Note: The instructions below help you set up your device or application using Microsoft Exchange, or IMAP. We do not recommend or support using POP to retrieve your email. 

Getting UTmail+

Activating for New Students — If you are starting at U of T as a new student, these instructions will guide you through activating your UTmail+ account.

Activating for Students who still have UTORmail — If you are a student and have a UTORmail account, you can enrol for the UTmail+ service now.

Getting Your messages in UTmail+ — Instructions for accessing your UTmail+ account through mail.utoronto.ca using a web browser.

UTmail+ for Mobile and Tablet Devices

iOS — Instructions for accessing your UTmail+ account using an iOS device such as an iPod Touch, iPhone, or iPad.

• iOS 6 and up — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.

• iOS 5 — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.
• Show more Messages on your Device — Instructions to customize how many messages your device will download from the server.

Android — Instructions for accessing your UTmail+ account using a device with the Android Operating System.

• Android 5.0 - Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendars, and contacts with your mobile device.
• Android 4.x - Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Blackberry — Instructions for accessing your UTmail+ account using a Blackberry Device.

• Synchronize Email, Calendar, and Contact on BlackBerry 10— Using Exchange ActiveSync you can synchronize your mail messages, calendar and contacts
• Synchronize Mail Only on BlackBerry 6— Using IMAP you can synchronize your mail messages. Calendar and contacts synchronization is not available on a Blackberry.

Windows Phone 8.1 — Instructions for accessing your UTmail+ account using a Windows phone.

• Synchronize Email, Calendar and Contacts — Instructions on how to synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Windows RT — Instructions for accessing your UTmail+ account using a Windows RT tablet.

• Synchronize Email, Calendar and Contacts — Instructions on how to synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

UTmail+ for Desktop Clients

Desktop Mail Clients — Instructions for accessing your UTmail+ account using desktop mail clients in Windows or Mac OSX.

General Information

Using Email — An introduction to the Email features of UTmail+.

Using Calendar — An introduction to the Calendar features of UTmail+.

Using Contacts — An introduction to the Contacts features of UTmail+.

Click here to show all general information articles.

General Troubleshooting

Clearing Browser Cookies —This article explains how to fix a potential login issue seen after the upgrade 

Importing Messages from UTORmail to UTmail+ — This article will walk you through setting up Connected Accounts so that UTmail+ can import your messages from UTORmail.

Moving your Address Book from UTORmail webmail to UTmail+ — This article will walk you through exporting UTORmail contacts and importing them into UTmail+.

User Tips

Microsoft Knowledge Base — Microsoft supports a complete Knowledge Base available at help.outlook.com

Please note: When you log in to UTmail+ using a web browser, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

1. Open Microsoft Outlook 2016.
   • If you are opening Outlook 2016 for the first time and have UTmail+ set up in a previous version of Outlook, you will see a screen where you can Import data from that version.
   • If you are opening Outlook 2016 for the first time and do not have an earlier version of Outlook, you will see the Set up screen. Click on the Add Account button.

• You can also add your account by going to Tools > Accounts when Outlook is open.
  Choose Exchange from the Add Account pull-down menu, otherwise, choose Exchange or Office 365 from the right pane.
  
  
  
  

In the window that appears, type:

• your email address: (usually of the form "firstname.lastname@mail.utoronto.ca")
• your user name: this is the same as your email address (usually of the form "firstname.lastname@mail.utoronto.ca")
• Your UTORid password.

Make sure Configure Automatically is checked.

You may see a message about being redirected to the exchange server:



If you do, check Always use my response for this server and click Allow. You should eventually see the Accounts screen with your new account added.

On This Page:

• Description
• Setup for Windows Mail Clients
• Setup for Mac Clients

Description

This page provides links to instructions on setting up UTmail+ on some popular desktop email applications.

For questions about using this service, Microsoft supports a complete Knowlege Base accessible at: help.outlook.com

Setup for Windows Clients

Outlook 2013 (Exchange) — Outlook 2013 is the email client included with the Microsoft Office 2013 suite for Windows (available for free with your UTmail+ account). This article will walk you through configuring Outlook 2013 for UTmail+. 

Outlook 2010/2007 (Exchange) — Outlook is the email client included with the Microsoft Office productivity suite for Windows. This article will walk you through configuring Outlook 2010/2007 for UTmail+.

Outlook 2007 (IMAP) — Outlook 2007 users who have already configured an Exchange account in Outlook will want to add UTmail+ as an IMAP account to access both simultaneously. Note that for most users, the above (Exchange) setup instructions are preferred.

Thunderbird 24 — Thunderbird 24 is the email client released for free by Mozilla. This article will walk you through configuring Thunderbird on Windows for UTmail+.

Setup for Mac Clients

Outlook 2016 — Outlook 2016 is the email client included with the Microsoft Office 2016  productivity suite for Mac OSX (available for free with your UTmail+ account). This article will walk you through configuring Outlook 2016 for UTmail+.

Outlook 2011 — Outlook 2011 is the email client included with the Microsoft Office 2011 productivity suite for Max OSX. This article will walk you through configuring Outlook 2011 for UTmail+.

Apple Mail 7 and up — Apple Mail is the email client included with Mac OSX. This article will walk you through configuring Apple Mail 7 and up for UTmail+.

Apple Mail 4/6 — Apple Mail 4 is the email client included with the Mac OSX 10.6 Snow Leopard operating system and Apple Mail 6 is the email client included with the Mac OSX 10.8 Mountain Lion operating system. This article will walk you through configuring Apple Mail 4 and 6 for UTmail+.

Thunderbird 24 — Thunderbird 24 is the email client released for free by Mozilla. This article will walk you through configuring Thunderbird on Mac OSX for UTmail+.

If you are a current student, you have access to full desktop versions and mobile versions of Microsoft Office. You may run Office on up to 5 machines (Mac or PC). You can also run the Office Mobile Apps (Word, Excel, Powerpoint) on up to 5 mobile devices (on various platforms). To find out if your mobile device is eligible, log into UTmail+ and choose Office 365 settings from under the settings icon. Click Software then click Phone & Tablet.

Only install Office 365 ProPlus if you don’t already have a copy of Microsoft Office on your device.
If you have a trial version of Office, you may need to uninstall it before installing Office 365 ProPlus. You are eligible to use Office 365 ProPlus during the time that you are an active U of T student. Once you cease being a student, you will no longer have access to the software.

• Windows
• Mac
• Android 4.0-4.3
• Android 4.4 and up
• iOS

These instructions assume you have already installed Microsoft Office 2016.

1. Open Outlook 2016.

• If you are opening Outlook 2016 for the first time and have UTORexchange set up in a previous version of Outlook, you will see a screen where you can Import data from that version.

• If you are opening Outlook 2016 for the first time and do not have an earlier version of Outlook, you will see the Set up screen. Click on the Add Account button.
• You can also add your account by going to Tools > Accounts when Outlook is open.
  Choose Exchange from the Add Account pull-down menu in the bottom left, or choose Exchange or Office 365 from the right pane.
  
  
  
  

In the next window:

• Type your email in the E-mail address field.
• Choose User Name and Password for Method.
• Type your UTORid into the User name field (replacing UTORid with your actual UTORid)
• Type your password into the Password field.
• Ensure Configure automatically is selected.
• Click Add Account.
  
  

On This Page:

• Description
• Migration
• UTORexchange for desktop clients
• UTORexchange for mobile and tablet devices
• Help with UTORexchange

Description

UTORexchange is an integrated system combining one's email, calendar, and address book. It is only avalable to U of T faculty and staff. Listed below are several aspects of UTORexchange that are supported by the Information Commons Help Desk.

Migration

Migration — Access to UTORexchange requires users to migrate their existing UTORmail account.

UTORexchange for Desktop Clients

Windows

Outlook 2013 — Outlook 2013 is the most recent email client included with the Microsoft Office 2013 suite for Windows.

Outlook 2010 — Outlook 2010 is one of the principle desktop clients for UTORexchange.

Outlook 2007 — Outlook 2007 is one of the principle desktop clients for UTORexchange.

Mac

Outlook 2016 — Outlook 2016 is a UTORexchange desktop client for Mac users.

Outlook 2011 — Outlook 2011 is a UTORexchange desktop client for Mac users.

Mac Mail is a UTORexchange desktop client for Mac users.

• Mac Mail 7 and up
• Mac Mail 6

Other

Outlook Web Access (OWA) — OWA is the browser interface that allows UTORexchange users to access their accounts from any web browser.

Thunderbird (IMAP) — IMAP configuration is also available to access UTORexchange. However, this will only allow access to your email (no integration with UTORexchange calendars or address books)

UTORexchange for Mobile and Tablet Devices

iOS — Instructions for accessing your UTORexchange account using an iOS device such as an iPod Touch, iPhone, or iPad.

• Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTORexchange messages, calendars, and contacts with your mobile device.

Android — Instructions for accessing your UTORexchange account using a device with the Android Operating System.

• Android 5.x — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTORexchange messages, calendars, and contacts with your mobile device.
• Android 4.x — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTORexchange messages, calendars, and contacts with your mobile device.

Blackberry — Instructions for accessing your UTORexchange account using a Blackberry Device.

• Synchronize Email, Calendar and Contacts on OS 10— Anyone who wishes to receive UTORexchange email on their Blackberry OS 10 can set it up using Microsoft Exchange ActiveSync.
• Synchronize Email on OS6 — Anyone who wishes to receive UTORexchange email on their Blackberry can use the University's Blackberry Enterprise Server (BES).

Windows RT — Instructions for accessing your UTORexchange account using a Windows RT tablet.

• Synchronize Email — Instructions on how to synchronize your UTORexchange messages with your mobile device.

Help with UTORexchange

Recovering Deleted Messages
Please note that the mail administrators cannot restore UTORexchange folders. If you need to recover deleted messages, you should use the Recover Deleted Items feature available in Outlook on a Windows machine, or in the web interface. The articles below provide instructions on using the feature. If you have problems using it, contact your local IT support person, or one of the Help Desks .

• UTORexchange and recovering deleted items in Outlook 2010/2013
• UTORexchange and recovering deleted items in Outlook 2007
• Recovering deleted messages in OWA (web access).

Other mail clients such as Thunderbird, Outlook for Mac and Entourage do not allow email recovery. Use the OWA web access instead.

UTORexchange Calendar — In addition to basic calendaring features, UTORexchange Calendars allow for sharing of calendars, setting up meetings, and managing resources.

Shared Mailboxes on UTORexchange — Shared mailboxes fill the role of departmental email accounts under UTORmail. Existing departmental email accounts may be migrated to become UTORexchange Shared Mailboxes.

On This Page:

• Description
• Setup
• Features Help

Description

Outlook 2011 is a Macintosh desktop client for working with UTORexchange. It replaces Entourage in the Microsoft Office suite of products. It provides access to the email, calendar, address book, and task tracking features of UTORexchange.

Setup

Instructions to set up Outlook 2011 for UTORexchange — These instructions cover how to configure Outlook 2011 to access your UTORexchange account.

Features Help

Email — These articles provide information on using the email features in Outlook 2011.

Your UTmail+ account gives you access to mobile versions of Microsoft Word, Excel and Powerpoint. You are eligible to use these products while you are an active U of T student. Once you cease being a student, you will no longer have access to the software. You may run Microsoft apps on up to 5 computers and also on up to 5 mobile devices. Your iOS device must be running iOS 6.1 minimum.

Note: If you have another account set up on your phone (such as a Hotmail account), you may need to reset the Microsoft app to clear other credentials it may have stored before you can sign in with your UTmail+ account.

1. Open the App store, find the Microsoft app you wish to install and tap the Get button, then tap Install to download and install.
2. Open the app once it’s finished installing.
3. Scroll through the information pages until you get to the Sign in page. Tap Sign in.
4. Enter your UTmail+ address and tap Next.
   
   
   
   
5. If you see any screens asking for clarification about your account, choose Work account.
   
   
   
   
6. The U of T Weblogin page will appear. Enter your UTORid and password and tap Log in.
7. You will see a screen confirming the app is ready. Tap Start Using Word (or whichever app you installed). You will be taken to the app’s home screen where you can open or create documents.
   
   

Your UTmail+ account gives you access to mobile versions of Microsoft Word, Excel and Powerpoint. You are eligible to use these products while you are an active U of T student. Once you cease being a student, you will no longer have access to the software. You may run Microsoft apps on up to 5 computers and also on up to 5 mobile devices. Your Android device must be running OS 4.4 or greater.

Note: If you have another account set up on your phone (such as a Hotmail account), you may need to reset the Microsoft app to clear other credentials it may have stored before you can sign in with your UTmail+ account.

1. Open the Play store, find the Microsoft app you wish to install and tap Install.
2. Open the app once it’s finished installing.
3. Scroll through the information pages until you get to the Sign in page. Tap Sign in.
   
   
   
   
4. Enter your UTmail+ address and tap Next.
   
   
   
   
5. If you see any screens asking for clarification about your account, choose Work or school account.
6. The U of T Weblogin page will appear. Enter your UTORid and password and tap Log in.
7. You will see a screen with options to connect to DropBox. Either connect or leave it until later.
8. You will see a screen confirming the app is ready. Tap Start Using Word (or whichever app you installed). You will be taken to the app’s home screen where you canopen or create documents.

1. Click on the wireless icon from the desktop.
2. Choose eduroam and click Connect.
   
   
   
   
3. Type your user name as utorid@utoronto.ca (where "utorid" is your actual UTORid) and password in the appropriate fields. Click OK.
   
   
   
   
4. Click Connect in the next screen.
   
   
   
   

On This Page:

• Description
• UofT
• Windows Setup for UofT
• Mac Setup for UofT
• Other Device / OS setup for UofT
• eduroam
• Wireless Printing
• Troubleshooting and General Information 

Description

There are many wireless networks available on campus. The Help Desk provides support for 2 networks (UofTand eduroam).

The UofT wireless network supports wireless b, g and n and does not require a browser-based login each time you connect. For devices capable of wireless n, it is faster and has increased range. If you have problems setting up and/or connecting to this network, please contact us at 416-978-HELP (4357).

The eduroam network at UofT is intended for visiting scholars from other participating eduroam institutions. U of T faculty and students can log in to eduroam at other universities using their UofT credentials. 

For more details about U of T's wireless networks, including coverage maps, see the UTORcwn web site . 

UofT

The following instructions will provide a step-by-step guide to connect your computer or device.  Please note that the device will be configured with the UTORid and password that was used to set it up, and it is therefore not recommended for shared computers or devices. 

Windows 8 and up
Windows 7 - automatic setup
Windows 7 - manual setup  (use these instructions if you have difficulty with the automatic setup)
Windows Vista
Windows XP

Mac OS X 10.6 and higher

Android 3.0 and higher
iOS (iPhone, iPad, iPod Touch)
BlackBerry 10
BlackBerry 6

Eduroam

eduroam is a wireless network system that provides access to wireless Internet when visiting other participating institutions. Support is available from your home institution. For more general information regarding eduroam (including participating institutions), please visit eduroam.org.

Note: We recommend that UofT faculty, staff and students set up and test their computers prior to travelling to a partner institution. Once it is  set up, you will have wireless access to any eduroam-enabled institution in the world. While at UofT, you should be using UofT's wireless network (UofT).

Connecting from Supported Operating Systems

The following instructions provide a step-by-step guide to connect your computer to eduroam. They are intended for users based at U of T.

Windows 8 and up
Windows 7
Windows Vista
Windows XP

Mac OSX 10.7 and up
Mac OSX 10.6
Mac OS X 10.5 & Older

General Connection Settings

If your device does not use one of the supported operating systems, you may try the general settings provided below.

• Network Format: 802.1.X
• Network Security: WPA2
• Authentication (EAP): PEAPv0 (also known as PEAP with MSCHAPv2)
• Approve a certificate from:radius.wireless.utoronto.ca
• Login name: UTORid@utoronto.ca (where UTORid is your UTORid)
• Password: UTORid password 

Wireless Printing

When you are connected to the University's network (UofT, eduroam, or a wired connection) you can print documents using the Library's printers.

Click here for help setting up and using Wireless Printing.

Troubleshooting and General Information

Campus wireless eligibllity — This article explains who has access to the campus wireless network, as well as information about guest access accounts.

Click here to show all Troubleshooting and General Information articles.

Note: On April 8, 2014, Microsoft ceased support for Windows XP. This means that you will no longer be able to get security updates, which leaves your computer vulnerable to security risks and viruses. The Help Desk strongly recommends you upgrade to a supported version of Microsoft Windows if at all possible. If you are unable to do so, see our article on precautions to take while running XP.

We recommend that UofT faculty, staff and students set up and test their computers prior to travelling to a partner institution. Once it is  set up, you will have wireless access to any eduroam-enabled institution in the world. While at UofT, you should be using UofT's wireless network (UofT).  

You can use eduroam to gain wireless access at universities and colleges other than the University of Toronto.

What is eduroam?

"Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community."  (from eduroam.org)

Eduroam setup for Windows XP SP3 (NOTE: Eduroam will not work without Service Pack 3)

1. Click on the wireless network icon in the bottom right corner and choose View Available Wireless Networks.
   
   
2. In the window that opens, click Change Advanced Settings.
   
   
3. Go to the Wireless Networks tab and click Add.
   
   
4. Fill in the following information:

• Network Name: eduroam
• Network Authentication: WPA2
• Data Encryption: AES
  
  

Go to the Authentication tab. Under EAP type, select Protected EAP (PEAP). Click the Properties button.

In the Properties window, ensure that Validate server certificate is checked. Check Connect to these Servers and type radius.wireless.utoronto.ca. For Select Authentication Method choose Secured Password (EAP-MSCHAP v2). Click the Configure button.

Uncheck Automatically use my windows logon name and password. Click OK.

Click OK, then OK again. You should be back in the Wireless Network Connection Properties window and eduroam should show up in the Preferred networks list. Since the UofT wireless network should be your primary network while on campus, it should appear above eduroam in the list, so it’s the first network your computer sees. To do this, choose UofT and click Move up until it’s above eduroam. Click OK to close this window.

Connecting and Reconnecting

1. To connect to the eduroam network, mouse over the wireless network icon until you see the alert message shown below. Click on the alert message to bring up the authentication window.
   
   
2. Enter your User name as utorid@utoronto.ca (where “utorid” is your actual UTORid), and your UTORid password. Click OK.
   
   
3. You will see a Validate Server Certificate window. Click OK.
   
   
4. You will see a status window showing the attempt to authenticate. The wireless icon at the bottom right will show activity when connected.
   
   

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

May 1, 2015 - September 5, 2015

Extended Fall Hours: September 8, - September 30, 2015

Other U of T Help Desks

Scarborough Campus — The UTSC Help Desk provides help tailored to students, staff, and faculty at the Scarborough Campus.

Mississauga Campus — The UTM Help Desk provides help tailored to students, staff, and faculty at the Mississauga Campus.

If you are the owner of a shared mailbox and wish to delegate access, you can only grant access to those who have a UTORexchange account.

You will access management groups which you will then modify to include people who require delegate access. The groups will have names like mailbox_name-FullAccess and mailbox_name-SendAs and indicate two levels of access:

• FullAccess gives the user the ability to read, delete and change items in the mailbox. Please note that if you want the user to be able to send on behalf of the shared mailbox, you must give them SendAs access as well.
• SendAs grants the user the ability to send a message on behalf of the shared mailbox).

Outlook

1. Go to the Shared Mailbox Group Access Tool and click Continue.
   
   
   
   
2. Enter your UTORid and password and click Log in.
   
   
   
   
3. Type the mailbox name or email address and click OK.
   
   
   
   
4. Choose Visible and click Apply.
   
   
   
   
5. Your settings will be changed. Now you can access these groups and modify the membership to include those requiring delegate access.
   
   
   
   
6. In Outlook, click on the Address Book icon.
   
   
   
   
7. Select All Distribution Lists from the Address Book pull-down menu. If you don't see the groups for your shared mailbox, type the name in the search field and press Enter.
   
   
   
   
8. Double-click on the group you wish to modify.
9. Click Modify Members.
   
   
   
   
10. Cick Add.
    
    
    
    
11. Find the names in the list of contacts, and double-click each name you wish to add.
    
    
    
    
12. Click OK, then OK again.
13. At this point, you can add this group to your contacts so you can more easily modify group members (see the Modify Access Groups tip for instructions). Click Add to Contacts, then click Save & Close. Click OK to close the group window.
    
    
    
    
14. Repeat for the other group if desired, then close the Address Book window.
15. Since these groups are not intended for public use, they should not be in the Global Address List nor should the list of members be viewable. They are used only to manage who has full access or "send as" access for the departmental mailbox. Hide the access groups again using the Shared Mailbox Group Access Tool.

Those people who have been granted access will need to set up their email clients.

These instructions assume you have already installed Microsoft Office 2016.

1. Open Outlook 2016.

• If you are opening Outlook 2016 for the first time and have UTORexchange set up in a previous version of Outlook, you will see a screen where you can Import data from that version.

• If you are opening Outlook 2016 for the first time and do not have an earlier version of Outlook, you will see the Set up screen. Click on the Add Account button.
• You can also add your account by going to Tools > Accounts when Outlook is open.
  Choose Exchange from the Add Account pull-down menu in the bottom left, or choose Exchange or Office 365 from the right pane.
  
  
  
  

In the next window:

• Type your email in the E-mail address field.
• Choose User Name and Password for Method.
• Type your UTORid into the User name field (replacing UTORid with your actual UTORid)
• Type your password into the Password field.
• Ensure Configure automatically is selected.
• Click Add Account.
  
  

Verify the advanced settings

1. Open Outlook. From the Tools menu, select Accounts. 
2. Select your Exchange account from the list.
3. Click the Advanced... button.
4. Select the Server tab.
   
   The Exchange server fields should be as follows:

• Exchange server: https://ews2010.utoronto.ca/EWS/Exchange.asmx
• The setting "Use SSL for connect (recommended)" is checked

The Directory Service fields should be as follows:

• Server: https://owa.utoronto.ca/ews/Exchange.asmx
• The setting "Log in with my Exchange account credentials" should be checked

Click OK to close the Edit Account window and close the Accounts window.

Although Mac Mail can be used with UTORexchange, Outlook is the preferred email client.

1. Click Mail in the dock or double-click the Mail icon in your Applications folder.
2. If you do not have an existing email account set up in Mac Mail, you will be presented with a welcome screen. If there is an exisiting email account set up already, click on Mail, then Preferences. In the window that appears click on Accounts. Then click on + located on the bottom left corner. 
3. Choose Exchange, then click Continue.
   
   
   
   
4. Type your Name, Email Address and Password. Click Continue.
   
   
   
   
5. Mail will search for the mail server. You will see a notification that it failed. Click Continue.
   
   
   
   
6. In the next screen, insert the following:
   • User Name: your UTORid
   • Password: UTORid password
   • Server Address: ews2010.utoronto.ca/EWS/Exchange.asmx
   
   
   
   Click Continue. Mail will check the connection to the mail server. This may take a few minutes. When it's done, it will show the Account Summary screen
   
   
7. Click Continue. In the next screen, place checkmarks beside Contacts and Calendar if you wish to set them up for UTORexchange automatically. Click Done.
8. Mail will open showing the Inbox. It will begin to import all your UTORexchange folders and messages. This may take a while.

There are 2 ways to add money to your TCard, depending on what you plan to use it for:

1. Cash-to-card machines allow you to add money to your TCard and are located across campus. Money added to your TCard using the cash-to-card machines can be used to pay for photocopies, computer printing, laundry services, and vending services. A list of cash-to-card machine locations, is available on the Library website.
   
   
2. TCard+ is a new way to pay for other items on campus (such as at food locations and at the University Bookstore ). Funds for these locations must be added online at the Meal Plan purchase page or in person at  214 College St., Suite 203. Full details are on the Food Services website.

1. Go to UTORid Management
2. Click on change your password under Password and Account Management.
3. Enter in your UTORid and password.
4. Click on Authenticate.
5. Enter your new password twice.
6. Click on Submit the modification request.

Once you have registered for the Password Reset tool, you may use it any time you have forgotten your password if you chose either the SMS text message or alternate email address option. If you chose In-Person Only you will need to visit a Help Desk.

Resetting Your Forgotten Password

1.  Go to UTORid Management and select recover your account if you have forgotten your password under Account Management.
2.  Enter your UTORid and click Next 
   
   
   
   If you chose the Alternate Email Address option, the next screen will ask for a Security Code, which has been sent to your alternate email address (note: this message is valid for 15 minutes). Enter that code in the appropriate field and click Next. If you do not see the messages in your Inbox, check your Spam or Junk folders and mark the message as not spam to prevent it from going to your Spam or Junk folder in the future.
   
   If you chose the SMS - Mobile Phone option, the next screen will ask for the last four digits of your cell phone you provided when setting up for this service. Enter the last four (4) digits and and click Next. You should then see a confirmation that a text message has been sent to your number. You should receive a text message with a security code on your phone.
   
   
   
   Enter that code in the appropriate screen and click Next.
   
   
3. The next screen prompts you to create a new password.  Click Next to submit the password change request.  If there are no errors, you will see a confirmation that your password has been changed. Exit completely from the browser once you are finished.
   
   

You may change your account recovery method at any time if you choose either the SMS text message or alternate email address option. If you choose In-Person Only you will need to visit a Help Desk.

Changing Your Account Recovery Option

1. Go to UTORid Management and select set up for password recovery under Account Management.
2. Enter your UTORid and password
   
   
   
   
3. Under Password Reset & Account Management Options, add the necessary information. If you choose In-Person Only (Help Desk), you do not need to fill in any of the fields.
4. In step 2, choose the new method.If you choose In-Person Only (Help Desk), you will only be able to reset your password by visiting a Help Desk in person with a valid ID.
5. Click Update when finished.
   
   
   
   
6. You will then see a Password Reset Confirmation window. Review the instructions and click Confirm. After clicking on the link, you will see a confirmation window.No other action is required.
7. Once you have set up your password recovery options, it can take up to 20 minutes before you can recover your password.
8. Close your browser when finished.