On This Page:

• Description
• Mobile Client Configuration

Description

UTmail+ is the new student mail service at the University of Toronto. It is also the basis for the new @alum.utoronto.ca email service.

For questions about using this service, Microsoft supports a complete Knowledge Base accessible at: help.outlook.com. 

UTmail+ for Mobile and Tablet Devices

iOS — Instructions for accessing your UTmail+ account using an iOS device such as an iPod Touch, iPhone, or iPad.

• iOS 6 and up — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.

• iOS 5 — Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendard, and contacts with your mobile device.
• Show more Messages on your Device — Instructions to customize how many messages your device will download from the server.

Android — Instructions for accessing your UTmail+ account using a device with the Android Operating System.

• Android 5.0 and up - Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendars, and contacts with your mobile device.
• Android 4.x - Synchronize Email, Calendar, and Contacts — Using Exchange Activesync you can synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Blackberry — Instructions for accessing your UTmail+ account using a Blackberry Device.

• Synchronize Email, Calendar, and Contact on BlackBerry 10— Using Exchange ActiveSync you can synchronize your mail messages, calendar and contacts

Windows Mobile 8.1 — Instructions for accessing your UTmail+ account using a Windows phone.

• Synchronize Email, Calendar and Contacts — Instructions on how to synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Windows RT — Instructions for accessing your UTmail+ account using a Windows RT tablet.

• Synchronize Email, Calendar and Contacts — Instructions on how to synchronize your UTmail+ messages, calendars, and contacts with your mobile device.

Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

Android 5.0 and up uses the Gmail app to display all email acounts. Your device might have slightly different labels and screens from those shown below. Contact the Help Desk at help.desk@utoronto.ca or at 416-978-4357 if you have any questions.

1. Before you set up your mobile device to access UTmail+, you must verify your UTORid (you will only need to do this once). Go to https://www.utorid.utoronto.ca/ and click on verify under Problems with your UTORid?.

2. Log in with your UTORid and password. You should see a message stating “Your UTORid and password have been checked and should work.”.

3. Go to Settings, Accounts and tap Add account.
4. Choose Exchange.
   
   
   
   
5. Throughout the setup screens, you will need to fill in the information shown below. Tap Next or Previous to navigate through the setup screens.
   
   Email address: firstname.lastname@mail.utoronto.ca
   Password: your UTORid password
   Username: this is the same as your email address and is usually of the form "firstname.lastname@mail.utoronto.ca"
   Server: outlook.office365.com
   Security Type: SSL/TLS
   
   
   
   
6. Tap OK to allow when you see the screen about additional security settings.
   
   
   
   
7. You will be offered the opportunity to sync contacts, email, calendar, etc. Tap Next.
8. Tap Activate on the Activate device administrator screen.
   
   
   
   
9. Give the account a name (e.g. UTmail+) and tap Next.
10. When you have completed the setup process, your mail and other selected options will begin syncing.

If you migrated from UTORmail to UTORexchange, you should complete these steps before you set up your mail profile in Outlook.

Personal Folders and Contacts

Your Personal Folders/Local Folders etc. in your old IMAP account will not be automatically migrated across with your online folders. This is because personal folders sit locally on your computer rather than on the mail server. To keep these folders and contacts, you must re-attach or import them to your new Outlook Exchange account.

If you are currently using Outlook for your email, make note of the location of these files as well as make backup copies BEFORE you create your new Outlook profile for Exchange. See the section Locate Your Outlook Personal Folders below.

Once you've finished configuring Outlook for Exchange, you can re-attach/import personal folders and contacts.

Locate Your Outlook Personal Folders

Your Outlook .pst  files contain previous Outlook settings, including locally stored email, sent mail and contacts. Once you have created the new profile for Exchange, you may not automatically have access to these folders.

1. In Outlook, click on the File tab, click Account Settings and select Account Settings.
2. Go to the Data File tab and click on your Personal Folders .pst file in the list.
   
3. The location will appear under the Location heading. Make a note of the path (you could copy and paste into a Notepad file) and also make a note of the name of the file itself. It may look something like this:
   
   C:\Users\Your Login name\Documents\Outlook Files\Outlook Data File.pst
   
   You have done this so that you can identify the file when you come to re-attach it.
4. You can backup .pst files by making a copy of the Outlook folders you found in the steps above and moving the copy to a safe place such as c:\mailmigrationbackup.
5. You can now Configure Outlook for Exchange. Once you have set up your new profile and logged into Outlook, you can go through the section on re-attaching the personal folders and sent items below.

Re-attach Personal Folder/Sent Items

1. Click on the File tab, click Account Settings and select Account Settings.
2. Go to the Data File tab and click Add.
   
3. If Outlook does not open up where your file is, browse to the correct location and select the file. If you did not make note of the pst file location earlier, you can use Windows Search to locate it by searching for *.pst.
   
4. Click OK. Your Personal Folders will appear in the left-hand list, with any emails that you put in there.

Move your IMAP Sent Items into your Exchange folder

If you wish to keep your sent items, it would be a good idea to copy them into your Exchange Sent Items folder instead. To do this:

1. Click on your Sent Items folder in your Personal Folders to display the emails.
2. Click on any email, and then click on the Edit menu and then Select All (or Ctrl + A).
3. Select Move to Folder.. from the Edit menu.
4. In the list, select your Exchange Sent Items folder (make sure that you haven’t selected your IMAP Sent Items by mistake), and click OK.

Copy your Local Contacts to the Exchange Server

To make a copy of your local Contacts to the Exchange server:

1. Click on the Contacts tab near the bottom of your Outlook screen. You should see a list of all the contacts that are currently in your Personal Folders. If not, click on Contacts in Personal Folders on the left hand side (or whatever name you gave your local contacts), click on one of your contact’s name, then press Ctrl+A. This should highlight all of your contacts
2. Press and hold the Ctrl key and drag the contacts to your Exchange Contacts folder (make sure not to put them in any of your local contacts folders if you have more than two folders).
3. Your contacts should now be on the Exchange server and should appear when you select the Contacts folder

On This Page

• Description
• Setup for Windows Mail Clients
• Setup for Mac Clients

Description

This page provides links to instructions on setting up UTmail+ on some popular desktop email applications.

For questions about using this service, Microsoft supports a complete Knowlege Base accessible at: help.outlook.com

Setup for Windows Clients

Windows Mail (Windows 10) - Windows Mail is the email client included with the Windows operating system.This article will walk you through configuring Windows Mail on a Windows 10 maching for UTmail+.

Outlook 2016 (Exchange) — Outlook 2016 is the email client included with the Microsoft Office 2016 suite for Windows (available for free with your UTmail+ account). This article will walk you through configuring Outlook 2016 for UTmail+.

Outlook 2013 (Exchange) — Outlook 2013 is the email client included with the Microsoft Office 2013 suite for Windows. This article will walk you through configuring Outlook 2013 for UTmail+. 

Outlook 2010 (Exchange) — Outlook is the email client included with the Microsoft Office productivity suite for Windows. This article will walk you through configuring Outlook 2010/2007 for UTmail+.

Thunderbird — Thunderbird is the email client released for free by Mozilla. This article will walk you through configuring Thunderbird on Windows for UTmail+.

Setup for Mac Clients

Outlook 2016 — Outlook 2016 is the email client included with the Microsoft Office 2016  productivity suite for Mac OSX (available for free with your UTmail+ account). This article will walk you through configuring Outlook 2016 for UTmail+.

Outlook 2011 — Outlook 2011 is the email client included with the Microsoft Office 2011 productivity suite for Max OSX. This article will walk you through configuring Outlook 2011 for UTmail+.

Apple Mail 7 and up — Apple Mail is the email client included with Mac OSX. This article will walk you through configuring Apple Mail 7 and up for UTmail+.

Apple Mail 4/6 — Apple Mail 4 is the email client included with the Mac OSX 10.6 Snow Leopard operating system and Apple Mail 6 is the email client included with the Mac OSX 10.8 Mountain Lion operating system. This article will walk you through configuring Apple Mail 4 and 6 for UTmail+.

Thunderbird — Thunderbird is the email client released for free by Mozilla. This article will walk you through configuring Thunderbird on Mac OSX for UTmail+.

To log into your UTmail+ account, go to mail.utoronto.ca .

The weblogin screen will prompt you to enter your UTORid and password. Both are case-sensitive. Once you have entered your account info, click Log In. (If this is the first time that you are logging into Outlook Web App, a configuration page will prompt you to enter your preferred Language and Time Zone. Once you have chosen your language and time zone settings, click OK.)

You will now be on the UTmail+ Outlook Web App page. For instructions on how to use the web interface, visit the Email Functions for UTmail+ article.

Closing Web Access

To log out of UTmail+ when you are done, click the arrow beside your name and choose Sign out from the pull-down menu.

Outlook Web App will close, and you will receive a warning that your UTORid is still logged in.

To log off completely, exit your browser.

Troubleshooting

Most issues with using the web interface are the result of incompatible browser add-ons. This article covers how to test and deactivate problematic browser add-ons.

Supported Browsers

The following browsers will give you access to the complete set of features available in Outlook Web App and the Web management interface:

Computers running Windows 7 and up:

• Internet Explorer 8 and later
• Firefox 17 and later
• Chrome 24 and later

On a computer running Mac OS X:

• Safari 6 and later
• Firefox 17 and later
• Chrome 24 and later

Computers running Linux:

• Firefox 17 and later
• Chrome 24 and later.

If you use a Web browser that doesn’t support the full feature set, Outlook Web App will open in the light version.

Library & Internet Resource Account (LIRA) workstations for visitors can be found in the following locations:

• Robarts Library
• Gerstein Science Information Centre
• The Engineering & Computer Science Library
• Mathematical Sciences Library

To use the LIRA workstations, you must have a UTORid or create a free LIRA account. The LIRA computers are reserved for academic research only. Email, chat, games, gambling, programming and recreational Internet searching are not permitted. Patrons are requested to restrict use to 30 minutes

They are labelled with the following sign:

LIRA Workstations in Robarts

1st Floor
Quick Print workstations at Printing Kiosks allow LIRA log ins in order to print documents.

2nd Floor
All 16 CAF computers in the Porticoes are LIRA workstations. (RPW201 - RPW208, RPW251 - RPW258).

3rd Floor
Walking towards the 3 computers near the escalators, the rightmost (ROW302) is a LIRA workstations.

4th Floor
LIRA workstations are located in the Reference Services area to the left as you exit the elevators. The computers near the Reference Desk are LIRA computers (REW411, REW417, REW419 and, REW420). One additional LIRA workstation is located in the Course Reserves area (SLW401).

8th Floor
Cheng Yu Tung East Asian Library
LIRA workstations in theCheng Yu Tung East Asian Library (Rm 8049), are located to the right as you exit the elevators. Follow the corridor to the East Asian Library. The first three computers (EAW801, EAW802, and EAW803) directly in the centre of the room are the LIRA workstations.

Richard Charles Lee Canada-Hong Kong Library
LIRA workstations in the Richard Charles Lee Canada-Hong Kong Library, are located to the left as you exit the elevators. Turn left when you enter the Library. Two computers near the Reference Desk are LIRA computers (HKW802, and HKW804).

9th Floor
The LIRA workstations are located directly behind the elevators on the 9th floor. Exit the elevators, stay to your right. Follow the wall around to LIRA workstations (RSW105, SW106, RSW107, RSW108, and RSW110).

11th Floor
To access the LIRA stations on the 11th floor make a left as you exit the elevators. There are 9 workstations (RSW303, RSW304, RSW305, RSW306, RSW307, RSW308, RSW309, RSW310, and SW311) which are LIRA stations.

13th Floor
To access the LIRA stations on the 13th floor, make a left as you exit the elevators. There are 9 workstations (RSW503, RSW504, RSW505, RSW506, RSW507, RSW508, RSW509, RSW510, nd RSW511) which are LIRA stations.

LIRA Workstations in Gerstein Library

Gerstein LIRA workstations (GEW006, GEW007, GEW008, GEW009, GEW025, GEW026) are located on the main floor in the information area to the right of the entrance. There are four standing stations facing the aisle and one sitting station right behind them.

LIRA Workstations in Sandford Fleming Building (10 King's College Road)

2nd Floor
LIRA workstations are located in the Engineering & Computer Science Library (Room 2402). There are 4 LIRA workstations (ENW025, ENW026, ENW027, and ENW030), closest to the public printer, near the Information Desk.

LIRA Workstations in Bahen Centre for Information Technology (40 St George Street)

LIRA workstations are located in the Mathematical Sciences Library (Room 6141). There are 4 LIRA workstations (MAW001, MAW002, MAW003, and MAW004).

The following browsers will give you access to the complete set of features available in Outlook Web App and the Web management interface:

Computers running Windows 7 and up:

• Internet Explorer 8 and later
• Firefox 17 and later
• Chrome 24 and later

On a computer running Mac OS X:

• Safari 6 and later
• Firefox 17 and later
• Chrome 24 and later

Computers running Linux:

• Firefox 17 and later
• Chrome 24 and later.

If you use a Web browser that doesn’t support the full feature set, Outlook Web App will open in the light version.

This guide will only cover a small selection of the Outlook Web app email functions. If you need help with a feature you do not see here, click on the Help icon in the top right-hand corner of the browser and choose Help. This opens a new window with articles grouped by topic.

The OWA Mail View

Mail folders appear at the left-hand side. Messages appear in the centre pane and the reading pane for selected messages appears on the right.

• To create a new message, click New in the top left corner. The new mail message wil appear in the right reading pane unless you have modified your settings to open new messages in a separate window.
• The links directly below the search field allow you to filter your email by the specified criteria.

• You may sort your messages in different ways by clicking on the SORT BY option (CONVERSATIONS BY DATE in the above example) and choosing from the pull-down menu. You can also sort your email manually into individual folders and sub-folders you create by dragging and dropping the messages from one folder to another.
  

Message Features

In the centre pane, new messages appear in bold and selected messages are highlighted in blue. You may also see the following icons on messages (some icons will only appear when you mouse over a message)

1. attachment
2. delete message
3. declined meeting
4. accepted meeting
5. meeting request
6. flag (by right-clicking the flag, a menu with flag options appears)

New Mail

A New Mail alert will pop up in the top navigation bar when you are in Outlook Web App. It shows the message sender and subject.

Reading Your Email

Selected messages appear in the Reading Pane. Double-click on a message to view it in its own window.

Message menus

You can right-click a message in the message pane or click on the "more actions" icon () in an open message in the reading pane to bring up action menus. Menus have different actions available depending on where you click.

Attachments

Opening Attachments

When a message is received with an attachment there will be a small paperclip icon displayed.

1. Select the message and click on the attachment icon.
2. If the attachment is a file type that the browser can handle (such as a JPEG or PNG), it will open in a separate window with a download link, otherwise you will be prompted to Open it or Save it to disk.

Attaching a File to a Message

1. Address and compose the message as usual.
2. In the new message links (across the top of the message), click INSERT and choose attachment, picture or signature.
3. In the window that opens, select the file and click Open.

NOTE: The maximum size of your message, including your attachment, cannot exceed 25 MB.

Undeleting Messages

If you have deleted a message in error, it can be undeleted.

1. Click on the Deleted Items folder and select the message.
2. Drag it to the Inbox or any other mail folder. This can only be done if you have not emptied the Deleted Items folder. If you have, see Recovering Deleted Items below.

Recovering Deleted Items

Deleted items will remain on the Exchange server for 14 days which means you can recover items even after you have emptied your Deleted Items folder.

1. Right-click on the Deleted Items folder.
2. Choose recover deleted items and in the window that opens, select the message you want to recover. Hold down the Shift key or the Control key to select multiple items.
3. Click recover and click ok.
4. Close the recover deleted items window.

Creating new Folders at the Inbox level

1. Right-click your Firstname Lastname in the folder list on the left to create your folder at the same level as your Inbox.
2. In the pop-up menu select create new folder.
3. Type a name for the folder and press Enter. You can then drag message(s) to this new folder.

Creating Sub-Folders

1. When you want to create a new sub-folder right-click the folder that will contain the sub-folder.
2. In the pop-up menu select Create New Folder.
3. Type a name for the folder and press Enter. You can then drag message(s) to this new folder. 

Using Inbox Rules

1. Click the Settings icon ()and select Mail.
2. Click Inbox rules on the left.
3. Under inbox rules, click the + sign to create a new rule
   
   
4. In the next screen, specify the options for your rule and click OK (you may be taken through a number of different windows depending on the options you choose).
   
   

Flagging Email for follow up

Flagging a message will create a to-do item reminding you that you wished to follow up on the email.

1. Mouse over a message, then click the flag to the right of the message.
2. To select the due date, right-click the flag and choose one of the options presented.

Right-click the flag and select mark complete.

Clearing

Right-click the flag and select clear flag or simply click the flag.

Viewing All Emails Flagged for Follow Up

1. At the bottom of the screen on the left, below the list of email folders, click on Tasks.
2. Make sure you have selected Flagged Items and Tasks in the left hand column. Flagged items will appear in the centre column

If you wish to see flagged items in your Inbox only, go to Mail view, click on the SORT BY and select flagged.

Creating Signatures

A signature contains your name and contact details so you don’ t have to retype it for every message you send. A signature is only available on the device on which you created it. If you are using Outlook Web Access (OWA) , Blackberry, etc., you will need to create signatures for each.

1. Click the Settings icon, select Mail and choose Email signature at the left.
   
   
2. In the email signature box, type and format the text for the signature.
3. If you wish to include the signature in all emails, click the checkbox beside Automatically include my signature on messages I send.
4. Click Save.

Email Space Quota

Everyone has a quota to store all Outlook folders (Calendar, Tasks, Contacts, Inbox and all of your mail folders). To see your quota and usage, click the Settings icon, select Manage apps and choose my account on the left under General. Mailbox usage appears in the bottom right of the screen.

Searching and Filtering Messages

Searching

Click in the Search box at the top of the message list and type your search criteria. Press Enter

Filtering

1. Choose the filtering option you want from the list above your messages.
   
   

Connecting Other email accounts

You can connect other email accounts to your mail.utoronto.ca account (such as a Gmail account or a Hotmail account).
NOTE: This will only import messages from your other account’s Inbox. No other folders will be imported. Also, email will not be sorted to indicate where it came from. Everything will appear in your Inbox.

1. In OWA, click the Settings icon, and choose Mail.
2. Click Connected accounts on the left.
3. Click the + sign.
4. Fill in the Email address and Password fields with the appropriate information. Click OK.
5. It will look for your account and connect. Click finish. Your email from the connected account(s) will be imported.

NOTE: If you choose to reply to the imported emails from Outlook Web App, the reply-to defaults to the connected account address. You can change that by clicking on the arrow beside the name in the From field and choosing a different From address.

Printing

To print the contents of a message, click on the "more actions" icon () and choose print. This will open the message in a new window and strip the icons from the top of the message. If you just choose File > Print from the top menu, your printout will be the entire browser window (including folder list and message list), and may cut off the actual message.

Creating a Safe Senders List

To ensure that messages from certain people are not filtered as junk mail, you can add them to a Safe Senders List in Outlook Web App.

1. In OWA, click the Settings icon, and choose Mail.
2. Click Block or allow in the left pane.
3. Type the email address in the appropriate field, then click the + sign to add them.
4. Click save at the bottom.

Automatic Replies (Out of office)

1. In OWA, click the Settings icon, choose Mail, and choose Automatic replies.
2. Select the option Send automatic replies.
3. If you wish to indicate a Start time and End time, first check the box beside Send replies only during this time period.
4. In the box provided, type the message you wish others to recieve while you are away.
5. To set different options for replying outside U of T select the Send automatic reply messages to senders outside my organization.
6. Click save at the bottom.

Using IM

You can chat with anyone on the UTmail+ system when they are available. The coloured square next to a person’s name indicate their availability—green means available to chat, red means they are busy, and yellow means they are away.

You can open a chat window for a person who has sent you email:

1. Select a message from the person with whom you wish to chat.
2. In the message, click on the "more actions" icon () and choose reply by IM.

You can also open a chat window for a person who is in your People list or anyone in the GAL.

1. Navigate to People view. 
2. Select a Contact from your list, or do a search to find someone listed in the GAL.
3. Click the Send instant message icon in the header of the contact.
   
   

To set your own availability, click on your name in the top right corner and choose an option.

Tasks

Tasks are “to-do” items you can create for yourself. You can create a recurring task, or set options to monitor the status of a task.

1. Click Tasks (at the bottom of your folder list in Mail view)
2. Click new task.
3. Enter a name for the task in the Subject box.
4. Click the option under Due to set a due date.
5. Click show more details to set items such as Status, Priority, and % Complete boxes. Enter appropriate values so that you can track your progress.
6. Select the Reminder check box to set a reminder for your task. You can also set the date and time for your reminder.
7. Click Save.

1. Create a new folder and name it Bulk. To do this, click on the plus (+) sign beside your Mailbox name in the list of folders, then type Bulk in the field created.
2. Click the Settings icon in the top right corner, then begin typing rules into the search field. When Inbox rules appears below the field, click on it.
   
   
   
   
3. Under inbox rules, click the + sign to create a new rule
   
   
4. In the next screen, name the rule Bulk Rule. 
   
   
   
   
5. Under When the message arrives..., select It includes these words and then in the message header.
   
   
   
   
   
6. In the text box type Gauge=XXXXXXX and then click the plus (+) symbol. (Note: The number of Xs you type will determine the degree to which messages will be labelled as spam. We suggest you start by using 7 Xs which will filter messages with a 70% or greater probability that it will be marked as spam. If you find that you are still getting too many spam messages in your Inbox, you can lower the probability to 60% by changing it to 6 Xs.)
   
   Click OK.
   
   
   
   
   
7. Under Do the following: select Move, Copy, or Delete and then Move the message to folder.
   
   
   
   
   
8. Choose the Bulk folder you created in step 1 and click OK.
9. Click OK and the rule will be active.
10. Remember to check the bulk folder and manage its content. You may want to “Empty Folder” regularly.
11. Please note, this rule will only apply to new incoming Spam. To apply the rule to existing Spam in your Inbox, you can set the rule up in Outlook 2016:

• In Outlook, go to the Folder tab
• Click Run Rules Now
• Select the checkbox beside the rule you created
• Under "Apply rules to" select All messages
• Click Run Now
  
  
  

Please note: When you log in to Alumni UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing the Alumni UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems. 

Android 5.0 and up uses the Gmail app to display all email acounts. Your device might have slightly different labels and screens from those shown below. Contact the Help Desk at help.desk@utoronto.ca or at 416-978-4357 if you have any questions.

1. Before you set up your mobile device to access Alumni UTmail+, you must verify your UTORid (you will only need to do this once). Go to https://www.utorid.utoronto.ca/ and click on verify under Problems with your UTORid?.

2. Log in with your UTORid and password. You should see a message stating “Your UTORid and password have been checked and should work.”.

3. Go to Settings, Accounts and tap Add account.
4. Choose Exchange.
   
   
   
   
5. Throughout the setup screens, you will need to fill in the information shown below. Tap Next or Previous to navigate through the setup screens.
   
   Email address: firstname.lastname@alum.utoronto.ca
   Password: your UTORid password
   Username: Username may vary depending on when your alumni account was set up. To check this, go to the UTORid web page, click the Get Info link and log in with your UTORid and password. Look at the line for UPN to find out what you should enter as your username
   
   
   
   Server: outlook.office365.com
   Security Type: SSL/TLS
   
   
   
   
6. Tap OK to allow when you see the screen about additional security settings.
   
   
   
   
7. You will be offered the opportunity to sync contacts, email, calendar, etc. Tap Next.
8. Tap Activate on the Activate device administrator screen.
   
   
   
   
9. Give the account a name (e.g. UTmail+) and tap Next.
10. When you have completed the setup process, your mail and other selected options will begin syncing.

Please note: When you log in to UTmail+ using the Outlook Web App, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

Warning: If you proceed with these instructions, any pre-existing local calendar and contact information on the iOS device will be deleted by Exchange and replaced with your Exchange calendar and contact information. If you use iCloud, the Exchange calendar will appear in the listing of Calendars separate from iCloud calendars.

1. From the Home screen, choose Settings, then Mail, Contacts, Calendars, then Add Account.
2. Tap the Exchange option near the top of the list.
3. You will be asked to provide the following information:
        Email: firstname.lastname@alum.utoronto.ca (for details about your email address, read about checking your current email addresses).
           Password: your UTORid password
           Description: UTmail+
   
   
   
   
4. Tap Next. In the next screen, insert the following:
   Server: outlook.office365.com 
   Domain: Leave blank
   Username: Username may vary depending on when your alumni account was set up. To check this, go to the UTORid web page, click the Get Info link and log in with your UTORid and password. Look at the line for UPN to find out what you should enter as your username
   
   
   
   Tap Next.
   
   
5. Once the iPhone has confirmed connectivity with the Exchange server, you will be asked which type of folders to synchronize. By default Email, Contacts, and Calendars are selected. Tap Save.
6. When you have completed the setup process, your mail and other selected options will begin syncing.

Having problems? Contact the Information Commons Help Desk, 1st floor, Robarts Library  (416 978-4357, help.desk@utoronto.ca).

Please note: When you log in to UTmail+ using the Outlook Web App, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

Warning: If you proceed with these instructions,any pre-existing local calendar and contact information on the iPhone will be deleted by Exchange and replaced with your Exchange calendar and contact information. If you use iCloud, the Exchange calendars will appear in the listing of Calendars separate from iCloud calendars.

• UTmail+ Exchange instructions for iPhone
• UTmail+ IMAP instructions for iPhone

UTmail+ Exchange instructions for iPhone

1. From the Home screen, choose Settings, then Mail, Contacts, Calendars, then Add Account.
2. Tap the Microsoft Exchange option.

1. You will be asked to provide the following information:

• Email: firstname.lastname@alum.utoronto.ca (for details about your email address, read about checking your current email addresses).
• Username: Username may vary depending on when your alumni account was set up. To check this, go to the UTORid web page, click the Get Info link and log in with your UTORid and password. Look at the line for UPN to find out what you should enter as your username
  
  
  
• Password: your UTORid password 
• Description: UTmail+ 
• Leave Domain blank

1. After completing all fields and tapping Next, the device will attempt to locate a server and should find outlook.office365.com. If you have opted-out of the GAL, you may have to enter this manually. Tap Save to continue.   

1. Once the iPhone has confirmed connectivity with the Exchange server, you will be asked which type of folders to synchronize. By default Email, Contacts, and Calendars are selected.

Once you save this information, the device will begin to synchronize. When it is done, your iPhone is configured for your UTmail+ account.

Note
For iPhones with an operating system older than iOS4, you cannot use Gmail Push and UTmail+ with Exchange as iPhone only allows one Exchange account on the iPhone.

UTmail+ IMAP instructions for iPhone

If you would like to set up your UTmail+ account on your iPhone using IMAP settings, follow the steps below. 

1. From the Home screen, choose Settings, then Mail, Contacts, Calendars, then Add Account.
2. Tap Other at the bottom of the list.

1. In the next screen, tap Add Mail Account under the Mail heading. 
2. You will be asked to provide the following information:

• Name: your full name
• Email: firstname.lastname@alum.utoronto.ca (for details about your email address, read about checking your current email addresses).
• Password: your UTORid password
• Description: UTmail+ 

1. After completing all fields and tapping Next, the device will then present you with a screen to enter server information. Make sure IMAP is selected.

1. Under Incoming Mail Server enter the following information:

• Host Name: outlook.office365.com
• Username: UTORid@mail.utoronto.ca (replace UTORid with your UTORid, all lowercase)
• Password: your UTORid password

1. Under Outgoing Mail Server enter the following information:

• Host Name: smtp.office365.com
• Username: UTORid@mail.utoronto.ca (replace UTORid with your UTORid all lowercase)
• Password: your UTORid password 

1. Tap Next (top right corner) to continue. The iPhone should now set up the account by verifying the information entered.
2. Once the iPhone has confirmed connectivity with the server, you will be asked which type of folders to synchronize. By default Email is selected. Tap Save to add your UTmail+ account.

Please note: When you log in to UTmail+ using the Outlook Web App, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

1. On the home screen, swipe down from the top of the screen and tap Settings.
   
   
   
2. Tap Accounts.
   
   
   
3. Tap Advanced at the bottom of the screen.
   
   
   
4. Tap Microsoft Exchange ActiveSync.
5. You will see the following screen:
   
   
   
   Fill in the information shown below:
   
   Description: UTmail+
   Domain: leave blank
   Username: Username may vary depending on when your alumni account was set up. To check this, go to the UTORid web page, click the Get Info link and log in with your UTORid and password. Look at the line for UPN to find out what you should enter as your username
   
   
   
   Email address firstname.lastname@alum.utoronto.ca (for details about your email address, read about checking your current email addresses).

Password:

Your UTORid password

Server address:

outlook.office365.com

Port:

443

Use SSL:

Set to "on"

Push:

Set to "on"

Sync interval is greyed out.

Sync timeframe is set by default to 30 days.

Tap

Next

.

1. Sync settings should all be on by default. Tap Done. Your account should now be set up on your BlackBerry.
   
   

Please note: When you log in to UTmail+ using the Outlook Web App, your login is managed by the University of Toronto. Any means of accessing the UTmail+ service other than through a web browser will securely transmit your UTORid and password through Microsoft’s systems.

You will require a Microsoft account in order to use the Mail app. You cannot use your UofT email address to create a Microsoft account .

1. From the Start screen, tap the Mail app. if this is your first time opening Mail, you will first need to sign in with your Microsoft account.
2. Swipe left from the right side of your screen to show the Options menu.
3. Tap the Settings icon.
   
   
   
4. Choose Accounts. Select Add an account.
5. Tap Outlook.
6. Under Email address, enter your email address, and enter your password in the Password field.
   
   
   
   
7. Tap Connect. Your account will be set up on the device.

Office 365 for faculty and staff is coming!

What is Office 365?

Office 365 is a comprehensive online e-communication and collaboration service provided by Microsoft. The service provides virtually anywhere access to familiar Office tools (e.g., online versions of Word, Excel, Powerpoint…), e-mail, calendaring, instant message, audio/video conferencing, and cloud storage services. Note that the online Office applications do not replace PC/Mac-based software. They are adjuncts to the software you may already have.

Migration

Account migrations will begin August 2017 with a pilot group and then rolled out in phases to the rest of the University. Your department/division will have 8 weeks of lead time to prepare for migration and receive training. For a detailed timeline, see the Office 365 website.

Training and Help

Information Technology Services will initiate a tri-campus wide education campaign for the available cloud services. The following resources will be available:

• The Organizational Development & Learning Centre will be providing training on using Office 2016. A list of training dates is available on office365.utoronto.ca.   
• Instructions for setting up and using Outlook (on this website). 
• Microsoft’s excellent online training resources - links to these are available on the office365.utoronto.ca website.

Your account is currently configured to mark messages as spam if they are given a certain rating of 50% or greater, which is based on the default moderate risk filter level that all UTORmail accounts are initially set to. You can change this to low risk, which would only filter out messages to the junk-mail folder if the messages were rated at 80% or higher. This will decrease the number of email messages that end up within the junk-mail folder. But, please be advised that it will also allow more junk email to come into the INBOX folder as well. You can make changes to your UTORmail spam filter levels by visiting the UTORid modification page and choosing change options. Please follow these steps:

1. Enter your UTORid and password.
2. Clink on Authenticate.
3. Scroll down until you see Junk Mail (Spam) Filtering.
4. Change the security options then click modification.

Office 365 — Office 365 is the new comprehensive online e-communication and collaboration service for faculty and staff. Migration to Office 365 begins August 2017 with a pilot group and then will be rolled out in phases to the rest of the University.

UTORexchange — UTORexchange is the institutional email service for faculty and staff which offers integrated email, calendar and contacts services.

UTORmail — UTORmail is the legacy email service provided to University of Toronto staff and faculty.

Shared mailboxes — University departments and organizations can obtain a generic email address in the form of something@utoronto.ca (e.g. geography@utoronto.ca).  These accounts are useful for jobs that will shared by multiple staff (e.g. registrar's offices).

On This Page:

• Description
• Student Email
• Staff Email
• LISTSERV
• Other UofT Email Services

Description

The Help Desk supports the University of Toronto's institutional email services for Students, Staff, and Faculty. Under Other UofT Email Services , you can find information on other email services at the University of Toronto not all of which are officially supported by the Information Commons Help Desk.

Student Email

UTmail+ — UTmail+ is the email and calendar service for students at the University of Toronto. New students get a UTmail+ account when they activate their UTORid.

Staff & Faculty Email

Office 365 — Office 365 is the new comprehensive online e-communication and collaboration service for faculty and staff. Migration to Office 365 begins August 2017 with a pilot group and then will be rolled out in phases to the rest of the University.

UTORexchange — UTORexchange is the institutional email service for faculty and staff which offers integrated email, calendar and contacts services. New faculty and staff get a UTORexchange account when they activate their UTORid.

UTORmail — UTORmail is the legacy email service provided to University of Toronto staff and faculty.

LISTSERV

LISTSERV at U of T — UTORlist/LISTSERV provides a simple mechanism for distributing a single message simultaneously to a group of people. The Help Desk offers support for anyone creating or maintaining a mailing list.

Other UofT email Services

Alumni Email Services — As an alumni of the University of Toronto, you are eligible for an alumni account. If you graduated after June 2012, you are eligible for a UTmail+ alumni account (ends in @alum.utoronto.ca). Those who graduated before June 2012 can get a Gmail hosted alumni account (ends in @alumni.utoronto.ca). 

Shared mailboxes — University departments and organizations can obtain a generic email address in the form of something@utoronto.ca (e.g. geography@utoronto.ca).

Student group email service — Email addresses can also be created for student groups. Help with creating such email addresses is provided by Ulife (see instructions for creating a student group email address).

UTSC email service — University of Toronto Scarborough offers UTSCid@utsc.utoronto.ca email addresses to faculty and staff. Help is provided by UTSC Information & Instructional Technology Services .

Other email services — Different departments and faculties have @something.utoronto.ca email address that they offer to students, staff and faculty. For example, Rotman uses @rotman.utoronto.ca If you need support with an email address other than @utoronto.ca, @mail.utoronto.ca, or @alum.utoronto.ca you need to contact the appropriate department/faculty.

Each UTORmail customer can add email addresses to their accept list. Messages from senders on your personal accept list are always sent to your Inbox. Such messages will never be incorrectly identified as spam (also known as false positives).

In general, it is not necessary to add everyone who sends you messages to your accept list. False positives in such cases are rare. However, some newsletters have characteristics of SPAM, and the sender email address should be added to your accept list if you want to ensure delivery. (The technology used limits each person's accept list to 100 email addresses.)

To create and add email addresses to your accept list:

1. Log in to UTORwebmail at https://webmail.utoronto.ca
2. If you have an email message from the address you would like to add to your acceptlist, in the message index, click the checkbox in the left column next to the message. Then click acceptlist below the UTORwebmail toolbar.

It is also possible to directly manage the accept list:

• Click the Filters icon on the Webmail toolbar to go to a list of already existing rules.
• In the Existing Rules column, click the work acceptlist.
• An Accept List page will appear, where email addresses can be added or removed, one per line.
• When done editing the list, click the Save button at the bottom of the panel.
• After saving, click the Return to Rules List button at the bottom of the panel. Verify there is a green checkmark in the "Enabled" column next to the accept list rule. If not, click the red X to enable it.

Your changes should take effect within the hour.

Note that even though customers must use UTORwebmail to manage accept lists, the list applies to your messages no matter how you later access UTORmail e.g. UTORwebmail, Thunderbird, Outlook, Outlook Express, etc.

For those that want to manage their Acceptlist manually

- Each entry in the Acceptlist must look like an email address.

e.g. yichen@oise.utoronto.ca 
or antoniagryzbow@sympatico.ca

- asterisks are permitted, but we recommend that you use exact email addresses to reduce the chance of getting unintended SPAM.

e.g. @ecf.utoronto.ca (matches all addresses at @ecf.utoronto.ca) 
or @somedomain.com (matches @somedomain.com and @abc.somedomain.com)
or @somedomain.* (matches @somedomain.com and @somedomain.edu)

The technology limits each customer to 100 entries in the Acceptlist.

There are many ways to reduce the amount of spam you receive. Here are just a few examples:

1. Increase your level of junk mail filtering from moderate to high. The results will lead to more legitimate messages being treated as junk mail. You will need to check the junk-mail folder frequently for those legitimate messages.

1. Go to the UTORid page and click on change options.
2. On the following page, enter your UTORid and your UTORmail password.
3. Click on the Authenticate button.
4. Locate the section Junk Mail (Spam) Filtering.
5. Place a dot beside Do high risk filtering (even more good messages may be detected as spam).
6. Locate the modification button and click on it to submit your change.

NOTE: High risk filtering may catch more legitimate email messages. So it is important that you check the junk-mail folder on a daily basis since messages over seven (7) days old will be automatically expunged. Read more about junk email filtering .

2. Remove your email address from the University Email Name Directory Listing.

1. Go to the UTORid page and click on change options.
2. On the following page, enter your UTORid and your UTORmail password.
3. Click on the Authenticate button.
4. Locate the section Email Name Directory Listing.
5. Place a dot beside Do not list your.email.address in the directory.
6. Locate the modification button and click on it to submit your change.

3. Wait a day or two. Sometimes the University's anti-spam software needs to update anti-spam signature files, which may delay the filtering briefly.

Spam is a term for unsolicited e-mail, the Internet equivalent of junk mail or unsolicited phone marketing. Most of the time SPAM comes in the form of advertising or get-rich quick messages. Unfortunately, spam messages can also have pornographic content or advertise sex related products and/or services in varying degrees of explicitness.

Want to learn more about spam? Check out the Spam primer.

The University provides automatic spam filtering, but please be aware that this system can make mistakes. For more information regarding U of T's spam filtering system, please consult the page on SPAM filtering. An advanced explanation of how the filtering system works is also available.