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Channel: Info Commons Help Desk - Latest FAQs
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ResNet Setup

You will need to set your computer up on ResNet before you will be allowed access to the internet, the University residences normally provide this information to you when you sign in. Each college at U...

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Accounts and Passwords

On This Page:   Description Getting Your UTORid Account UTORid Password Management UTORid Service Eligiblity Services Utilizing UTORid Additional Accounts at U of T Description The UTORid grants you...

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ROSI PIN reset

You can reset your ROSI PIN online by going to the ACORN/ROSI webpage, clicking Login to ROSI, choosing Maintain your PIN and choosing Change your PIN. If this does not work, you must contact your...

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Wireless network eligibility

Registered students, staff and faculty have access to the wireless network including wireless printing. Alumni and visitors can use the wireless network if sponsored by UofT staff and faculty. These...

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Wireless Printing at U of T

On This Page: Description Setup and Use General Information   Description Wireless printing from your laptop is available at some campus libraries when you are connected to the UofT Campus Wireless...

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Connect to eduroam on Android 3.x - 6.x

Note: These instructions were created using a Nexus 6 running Android 5.0. Labels for fields and buttons, and how screens are organized may differ slightly from device to device, depending on the...

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Connect to eduroam on Android 7.x

Note: These instructions were created using a Googel Pixel running Android 7.1.1. Labels for fields and buttons, and how screens are organized may differ slightly from device to device, depending on...

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Wireless Access

On This Page: Description UofT Windows Setup for UofT Mac Setup for UofT Other Device / OS setup for UofT eduroam Wireless Printing Troubleshooting and General Information  Description There are many...

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Archiving email messages using Outlook 2011 and Outlook 2016

There are two reasons to archive email messages: first, it allows messages to be accessed when the computer is not connected to the Internet, and second, it allows one to delete messages from the...

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Wireless printing for Mac OS X 10.7 and up

Note: You must be connected to the UofT wireless network if you want to print your documents wirelessly. You can print wirelessly from your Mac to selected campus printers. Configure a new printer:...

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How do I convert Word documents into PDFs?

Note: The Help Desk does not provide support for PDF document creation. You may need to install all Microsoft Updates before following the instructions below. Save as Adobe PDF Microsoft Word 2013:...

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Migration Preparation

To migrate to UTORexchange, you need to: Check some things to avoid potential problems Make sure you have the appropriate software. Migrate and test your account. Configure your software for the...

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Wireless Access

On This Page: Description UofT Windows Setup for UofT Mac Setup for UofT Other Device / OS setup for UofT eduroam Wireless Printing Troubleshooting and General Information  Description There are many...

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Configure Mac Mail 10 for UTORexchange

Although Mac Mail can be used with UTORexchange, Outlook is the preferred email client. Click Mail in the dock or double-click the Mail icon in your Applications folder. If you do not have an existing...

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Manual setup for UofT Wireless Network on Windows 7

Right-click the wireless network icon in the bottom right corner of your screen and choose Open Network and Sharing Center. In the new window that opens, click Manage wireless networks. In the next...

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Downloading your OneDrive data

Install the OneDrive app to download your OneDrive data to a computer: Instructions for downloading OneDrive data on a Mac Instructions for downloading OneDrive data on a Windows machine

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Downloading your OneDrive data to a Macintosh

Log into your UTmail+ account. Click on the OneDrive icon from the Office 365 app launcher in the top left corner of the screen. Click on Get the OneDrive apps in the bottom left. This will take you...

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Downloading your OneDrive data on Windows

Log into your UTmail+ account. Click on the OneDrive icon from the Office 365 app launcher in the top left corner of the screen. Click on Get the OneDrive apps in the bottom left. This will take you...

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Accessing your Archived UTmail+ Account Data (available until November 1, 2017)

Go to the Azure Self Serve Password Reset website. In the User ID field, enter the portion of your email address BEFORE the “@” sign followed by @UTMailArchive.utoronto.ca. Complete the “I am not a...

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Change ownership for a Shared UTORexchange Mailbox

To change the ownership of a shared UTORexchange mailbox, the current owner should: 1. Contact Robarts Reader Registration at reader.reg@utoronto.ca to transfer ownership of the shared mailbox over to...

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